12022 results found
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add the teams as an option when starting a new message
When drafting a new message, I prefer to click + > New Message (desktop or mobile). It does not allow me to type a team for my new message, only an individual. I hate having to search for the team before I can send a message in it.
1 vote -
Call log transcript
Importing the call summary from call logs as a whole file without having the need to download the transcript on the app
1 vote -
Live Dashboard of Call queue's on RingEx side of the house
Live Dashboard for Call queue's on the RingEx side. Would like to see a live dashboard that we can setup that shows the number of calls in the queue, abandoned, accepted, See all the agents and their status, Show if they are on call or available, the average wait time, etc. Really need something on the Ex side of the house
1 vote -
verizon
Ability to add the word VERIZON in SMS added to a verified campaign
1 vote -
Configure Desk phone keys to dial extension directly
Checking the ring central features there is a feature that allows the caller to press zero to connect to the operator, we want this feature to setup in our phones internally so when a client pick up the phone and press 0 in the desk phone keypad we want them to be connected directly to the receptionist, however checking this with support this is not configurable from Ring central admin portal
1 vote -
SMS Forwarding to an email
Ability to forward an Incoming SMS from one phone number to an email.
9 votes -
I suggest you should change or unable the option for us and costumer not to hear "AI is taking notes" in every inbound.
I suggest you should change or unable the option for us and costumer not to hear "AI is taking notes" in every inbound.
1 vote -
Allow only specific phone numbers to call in Calling Rates instead of enabling the prefix
Allow only specific phone numbers to call in Calling Rates instead of enabling the prefix
1 vote -
Automatic Update of External Shared Contact
Have an option to automatically update the external shared directory across extensions, as the shared external directory is currently on manual option.
11 votes -
Case Severity
RingCentral customers should be able to modify the case severity through the support portal.
8 votes -
send later
just like on the Iphone sms -= for ringcentral messaging and teams and direct messaging etc - a SEND LATER FEATURE WOULD BE AMAZING !!!!!!!!
I work with people all over the globe, and our time zones are a mess - but this would let me stack up my tasks etc and send them at an appropriate time - PLEASE HEAR ME _ THIS WOULD BE AMAZING FEATURE!!! low hanging fruit!!! grab it.. build it. .heck have Claude build it.. please!
1 vote -
Original Caller ID Name of the caller should show up when they transfer/forward call to other extension
Original Caller ID Name of the caller should show up when they transfer/forward call to other extension
1 vote -
Bulk Download Files and Documents sent in the RC App
It would be very convenient if there will be an option to download the files or documents sent through the RC app in Bulk since the current option to download the files in Workspace is one at a time. It will be difficult to download all of them especially if the stored files were accumulated for 5 years or more.
1 vote -
To be able to receive verification codes from Capital One and other banks
To be able to receive verification codes from Capital One and other banks
1 vote -
BT Feature Request: Allow BTCW direct number to receive 2FA
Details : Currently, 2FA can only be received by email or the authenticator app but it will be convenient if it would be
Expected Behavior: to have the option to use the direct number for 2FA code retrieval
Brand : BT Business
Similar feature request was created for RC
1 vote -
Option to increase the maximum number of digit the customer can dial in RingCentral desktop app
Option to increase the maximum number of digits the customer can dial in the RingCentral desktop app.
Customers can dial a very long phone number - using commas for pauses, and the like in the Ringcentral mobile app to interact with a phone system, but in the Ringcentral Desktop app outgoing call limit seems to be 30 digits. It is much better to increase or lift this cap.
1 vote -
Ability to add a phone number on the Common Area phone
Ability to add a phone number to the Common Area phone that is listed in the Phone Inventory section.
1 vote -
RingCentral AI Integration with Zoho CRM
RingCentral recently introduced AI-driven transcription and summarization capabilities, providing sales agents with concise call summaries, transcriptions, and actionable items derived from recorded calls. To enhance productivity and data accuracy, we request a direct integration allowing these AI-generated summaries and action points from RingCentral to seamlessly sync with Zoho CRM.
Requested Features:
Automatic transfer of AI-generated call summaries and transcriptions from RingCentral to Zoho CRM.
Associating call summaries, transcriptions, and action items directly with the respective lead or contact records in Zoho CRM.
Real-time or scheduled sync options to ensure timely availability of call data within Zoho CRM.
9 votes -
making it easier to start as we are migrating to ring central from avaya
Maybe have a human show how to use before we transistion
1 vote -
I want to enable voicemail to text and then have the ability to print them in bulk,
I want to enable voicemail to text and then have the ability to print them in bulk, instead of going through emails one by one
1 vote
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