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  1. I work in IT and have to help users update their PINs, but the criteria field covers the re-enter field and is confusing for the user. If it was below and out of the way, it would be more intuitive to the user for them to confirm their PIN.

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  2. Options to add more than 100 contacts in one extension in Phone > Incoming Call Rules > Incoming Calls.

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. Customer wanted to have option to fax forwarding from ring central to external app or number.

    14 votes

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    0 comments  ·  Application  ·  Admin →
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  4. Can you please add an option for weights. meaning having certain sales reps receive more calls within a queue than other sales reps.

    Example: If i the numbers of sales reps I have available equal 100% and I have 10 reps available. Each rep will have 10% of calls. If we can add the option to increase certain reps percentage (which will automatically lower the other reps percentage) so some reps receive more calls than other reps. This will increase the weight for one sales rep, he/she will receive slightly more calls than the others. etc.

    4 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  5. Please implement a round robin for the call queues so all sales employees have an equal opportunity to answer calls.

    4 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  6. I would like to suggest making the number masking feature available company wide for all extensions and users.

    By enabling Phone Masking for all users, you can ensure that all outgoing calls appear to be coming from the main company number. This not only enhances the security of your communication channels but also safeguards the personal and direct phone extensions of your personnel from being displayed to external parties.

    One of the key benefits of Phone Masking is that it reduces the frequency of outside customers calling an extension directly, bypassing the switchboard. This feature is designed to streamline the…

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  7. Implement Notification for Returned Missed Calls

    We propose adding a notification feature that alerts users when a team member has successfully returned a call to a customer who initially missed the call. This enhancement aims to improve communication efficiency and prevent duplicate follow-ups.

    Key Benefits:
    - Eliminates redundant callbacks
    - Enhances team coordination
    - Improves customer experience
    - Increases overall productivity

    Proposed Functionality:
    - Automatically detect when a missed call is returned
    - Send a notification to relevant team members
    - Include details such as customer name, timestamp, and handling agent

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  8. Digital lines can be set to Voicemail only not just fax and voice.

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  9. We need a button on the desk phone that indicates the user's Contact Center Max status, showing whether they are available or unavailable.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  10. add option to choose which type of notification super admins will receive for non-super admin activities.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. Could you please make the following changes to the way customers receive text messages from us?

    Sender Display Name:

    Instead of showing "via RingCentral" as the sender, we’d like the messages to display our main company name (e.g., [Company Name]).

    Sender Phone Number:

    We’d like the number displayed to be our main company number ([Insert Main Company Number]) instead of any alternative numbers.

    These updates are important for ensuring brand consistency and trust in our communications.

    Thanks for your help, and I look forward to your update.

    2 votes

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    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  12. When the PC is locked or shut down, it should be possible for a defined call forwarding to be activated automatically. This call forwarding should be automatically deactivated when you unlock the PC or start the Unify Office app.

    22 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. For the AI assistant gather information from the caller first before routing it to the desired routing.

    1 vote

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    New  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
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  14. The issue that was preventing the upload was due to a few users that had been deleted from the system after downloading the user list template. Customer took the deleted users out of the template that he was attempting to upload and was able to successfully complete the bulk edit afterwards

    If the system could identify/notify that the bulk edit contained users that are no longer in the system, that would be a great feature.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. we want users not to receive an email once we added them on the list of extension to record for automatic call recording

    1 vote

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  16. To avoid missing messages it would be nice if the message conversations had the option to automatically pop out in a separate window instead of having to manually pop the window out. And it would be helpful if that window could flash until interacted with.

    I also think it would be nice to have an option to have the desktop notifications stay visible until you interact with the conversation that the notification is regarding. Instead of disappearing after a few seconds.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  17. The ability to disable email notifications for changes made to the account.

    1 vote

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  18. Activate a feature "Call Waiting Control" (Busy Treatment) for the whole account so the users can choose to either use a busy tone or voicemail forwarding when not reachable.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  19. Activate a feature "Call Waiting Control" (Busy Treatment) for the whole account so the users can choose to either use a busy tone or voicemail forwarding when not reachable.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  20. when listening to the call monitoring, can we get a x2 to hear the call faster

    1 vote

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