11289 results found
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Larger Capacity For the numbers that can used under custom rule for caller ID
Customer adding more than 500 numbers for the Caller ID options in the Custom rule and wanting to have more capacity as they were econutering "internal error occured" .
4 votes -
If in any case can we an Operator can be shared to multiple extension or call queue since some provider is using this kind of process
If in any case can we an Operator can be shared to multiple extension or call queue since some provider is using this kind of process
3 votes -
Outbound Calls of Members of the Call Queue be Visible in the Call Queue Call Logs
It would help the members of the call queue or call queue managers to see who among the users that are part of the call queue group is doing an outbound calls even though they do not have a super admin access for company call logs specially if the super admin does not allow the members of the call queue to see the call logs of the other users that is not part of the call queue group and even though that there is no direct number assign in the call queue group.
4 votes -
Provision Mitel IP485G with Mitel BB424
Currently, Mitel BB424 is not compatible with Mitel IP485G. Hoping that the device can be provision with Mitel IP485G in the future.
3 votes -
Copy Multiple Text Messages
For the ability to store, archive, record in another software package, it would be great to be able to Select multiple text messages and copy them (along with name and timestamp), using the same interface where a user can select and delete/forward messages now.
1 vote -
Ability to answer more than 1 call from a call queue.
Would be nice to have the ability to answer more than 1 call when some calls into a call queue. We have a store that gets a lot of calls and the ability to place a call on a brief hold to answer another would be a great feature.
49 votesYou can now allow call queue members to handle multiple calls — perfect for busy environments where incoming calls keep rolling in. This feature lets agents place one call on hold while answering another, improving flexibility and efficiency for your team.
Learn more here:
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Language management option
Give the option to change the language on the ringcentral application
4 votes -
Save Custom Status for Quick Access
Every day I switch between the same custom statuses. Rather than using generic 6 that are shown, I would rather it saved my last 6 that I used or accesses after initial use. This is a convenience thing with not having to type the same thing each time I change my statuses back and forth and choose custom emoji to match. I never use the generic status options so this would save a lot of time throughout the day!!!
13 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
The app now remembers you last 6 statuses! -
Presence: Add option to either have user's phone to ring or not if "Enable me to pick up a monitored line on hold"
User ID: 346716048Our customer wants to have the additional option to either have the user's phone to ring or not if "Enable me to pick up a monitored line on hold"
2 votes -
Allow special characters when adding a Contact
Would be helpful when Paging to be able to dial 84(page ext.) from a contact list.Also Paging adapter no longer show up in Contact list even if Include Paging Only in Company Directory is checked
2 votes -
RingCentral MVP App Feature Like "Allow incoming calls while in a meeting" should be saved in all devices
It will help on managing the MVP settings using only one device; but will be applied to all devices using same login credentials.
2 votes -
Page desk phone from different Site
The account has multiple sites/branches and needs to do paging for all devices in the account regardless of the sites/branches.
3 votes -
Remove a role domain site.
It will be a good idea if we have an option to remove a role domain site, as this is for a user who longer manages an account.
1 vote -
allowing meeting site and performance meeting IDS can be found in the RingCentral App
allowing meeting site and performance meeting IDS can be found in the RingCentral Application
1 vote -
Web App Classic
Customer would like the same URL for Web App Classic for login.ringcentral.comMuch easier way to remember the URL and the interface for it unlike the app.ringcentral.com
1 vote -
Remove the option "Last year" on the download SMS logs
customer is requesting to remove the the option "Last year" from the Download SMS logs as the option is providing confusion between the data retention policy and the option the Download SMS logs which it is not possible to download SMS logs for the past 60-90 days
1 vote -
Shortcut iPad that auto-dials a number to the RingCentral application
Shortcut iPad that auto-dials a number to the RingCentral application
2 votes -
Ring when extensions I am monitoring receive incoming calls and makes outbound calls
The feature in the HUD "Ring when extensions I am monitoring receive incoming calls" states that "If the RingCentral app is your default phone app, you will get call notifications when somebody you are monitoring receives a call.", it will be beneficial for the user that is monitoring the calls to change this notification from just the incoming calls to both inbound and outbound.
2 votes -
Transfer existing message from old mailbox to new user extension mailbox
Customer want to have option to moved old messages to another mailbox also they want to extend the capacity from current 200 per mailbox and have it backup before it get deleted permanently.
2 votes -
Option to create Custom rule that can add change the extension by weekly
Requesting to add an option to create a custom rule that the extension will answer the call can be change automatically by week schedule. For example ext1 will answer the call on this week on Monday then next week Monday it will be ext2 then on next Monday, it's extension 3.
2 votes
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