12660 results found
-
Maintain call if caller drops during warm transfer
Current behavior: If the caller disconnects in the process of a warm transfer, the entire call is terminated
Requested behavior: If the caller disconnects in the process of a warm transfer, the call persist between the two parties executing and receiving the transfer.
5 votes -
Restricting Users to change their status to Do not Disturb
Can you enable setting to control Do Not Disturb settings. We would like a way to not allow a set of users the ability to set their phone to do not disturb.
3 votes -
Restore SMS History
After the recent Shared SMS update, all of my existing SMS message history across multiple extensions was suddenly wiped and is no longer accessible. Even after disabling Shared SMS, the previous conversation threads did not return. I am requesting a feature or capability that allows SMS history to be preserved or restored after enabling Shared SMS, or at least a way to retrieve the lost message history from the backend. This is important for maintaining communication records and ensuring continuity of business conversations.
1 vote -
Bulk Configuration for Do Not Disturb Settings
Use Case / Problem:
For accounts migrated to the New Call Handling service, the default routing for Do Not Disturb (DND) is hardcoded to "Send to Voicemail." We have a customer with approximately 600 users who do not use voicemail. They need DND calls to route to an Announcement or play a Busy Tone.While end-users can manually change their individual DND settings to "Play announcement," there is currently no way for Admins to enforce or configure this setting via User Templates or Bulk Updates. Relying on hundreds of end-users to manually update their personal settings leads to user error…
2 votes -
Editing external shared directory
Customer will be able to make a direct edit of confirmed uploaded shared directory contacts of the account; hence, re-uploading template can become optional.
2 votes -
Call queue
" Filter calls from call queue that are routed to an answering service and not be tagged as missed calls"
1 vote -
Disable Glip/Messaging and App Feature Visibility (Tenant-Level)
Disable Glip/Messaging and App Feature Visibility (Tenant-Level)
We need the ability to fully disable RingCentral Messaging (Glip) and control app feature visibility at the tenant level.
Currently, there is no admin setting to disable or hide messaging, even with Super Admin access. The expected “Message Tab” control is not available.Tenant-level option to disable Glip/Messaging
Ability to hide Messaging from app UI (desktop, mobile, web)
Role-based control for feature visibility1 vote -
Hold Music
Allow live stream as the Hold music in Admin Portal
1 vote -
ability to modify Voicemail options after caller leave a message
ability to modify Voicemail options after caller leave a message
for example remove mark as urgent option in voicemail prompt6 votes -
To be able to search the AI notes using keywords
We would like to request the addition of a keyword search function within the AI Notes feature. Currently, the search capability is limited to caller ID names and phone numbers, but it would be very helpful to also search by general keywords within the notes.
This enhancement would make it much easier to locate specific information quickly and improve overall efficiency when reviewing records.
2 votes -
Temporary Numbers assigned to Contact Center cannot be redirected.
Currently if you assign a temporary number to the Contact Center it cannot be reversed until the number it is associated with ports. This is an inconvenience. Also to avoid downtime, and have a quick and seamless migration, we should be able to reassign a temp number mistakenly assigned to route to a contact center. When trying to reassign, you get the message below:
Number Type: Contact Center Routing Number
This Contact Center number is being used as a temporary number for an in-progress port-in. It can't be reassigned to another number type.8 votes -
For the shared lines' ability to have 16 lines and 25 users in a group
For the shared lines' ability to have 16 lines and 25 users in a group
1 vote -
Resend Invite Option for Updated Users on Active Extensions
We would like to request a new feature that provides an option to send a new invitation whenever user details are modified on an active extension. Currently, if an admin updates a user's information (such as their email address) while an extension is active, there is no built-in way to easily send an invite to the new details without deleting and recreating the entire setup.
1 vote -
Delete RingCentral App Messages/Chats
Option to Delete RingCentral App Messages/Chats
1 vote -
Option to restrict Caller ID for Specific Numbers
We need an option to restrict Caller ID on specific numbers if we do not want to assign the number to company numbers, site numbers or message only extension.
1 vote -
ability to create different ringsettings for incoming or transfer call
Ability to separate transfer calls and regular incoming calls.
It would be best to have an option for different call routing for regular incoming calls versus transfer calls.
1 vote -
To make RingCentral app compatible on TC phone devices
For the RingCentral app to be compatible and can be applied or installed on TC phone devices. That will be very helpful since TC phones are widely used in the US. Known for their premium metal build, groundbreaking audio engineering, and streamlined software.
1 vote -
Mark Fax Read in Call Queue
Add the feature to Mark a Fax Read in Call Queue similar to how the option is available for Users.
4 votes -
Hotdesk in Germany
At the moment Hotdesk Devices in Germany with a German number are only supported, when you use the setup of limited extension devices as per this support article (https://support.ringcentral.com/article-v2/8863.html?brand=RC_US&product=RingEX&language=en_US)
This has the disadvantage that you can always place a call from this device which is not expected or whished by the client to happen. Also it requires an additional limited extension license.Instead, the behaviour should be like when setting up UK devices, meaning:
- Hotdesk works as you would expect
- no calls possible when logged out
- licence is for freeAt the moment this is…
23 votes -
Spam and robocalls
At least have an option to filter out robocalls, blocked, and spam numbers from the call log. Not sure why my phone has been flooded with these numbers, and I can’t filter them out of the log. Thank you
3 votes
- Don't see your idea?