11276 results found
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Option to listen to text to speech voice prompt on IVR
Allow the review of text to speech voice prompts, a feature to create text to speech voice prompts in the "Prompts Library" Instead of uploading.
2 votes -
Reduce the security lock duration.
We want to shorten the amount of time we are locked out of an account for entering the wrong password.
2 votes -
Allow ability to set specific hours for Holidays
When adding Holidays it would be beneficial to be able to add business/operational hours to the Holiday. For example, if we are closing 4 hours early on a holiday, we cannot add that event as a Holiday because in Ringcentral Holidays are always all-day events.
2 votes -
Increase minimum password requirement to 20
Ability to increase the minimum password requirement to 20
2 votes -
Bulk Enable Users - remove limit of 50 ERLs at a time
When Bulk Enabling users, we are limited to selecting only 50 ERLs when downloading the spreadsheet template.
This is untenable for enabling users in school districts. One school campus can easily have 50+ unique ERLs. A single district can easily have 400+ unique ERLs.
The current limitation of 50 ERLs per template is not viable.
If RC expects to win contracts with school districts migrating from premise PBXs, this needs to be resolved immediately!
3 votes -
Feature Request: Audit Trail Access for Users with Assigned Role Domains
Currently, when a user is assigned a Role Domain in RingCentral, they lose access to the Audit Trail, even if their role otherwise permits it. This limits visibility into activity within their assigned site or domain.
Please consider allowing users with Role Domain assignments to retain access to the Audit Trail, at least for users and activity within their assigned domain or site.
For site-specific administrators, having visibility into changes and events is crucial for effective oversight, security, and troubleshooting. Granting localized Audit Trail access would empower them to manage their domain without compromising centralized control or broader administrative boundaries.
3 votes -
Feature Request: Separate Permissions in Roles for Monitoring Groups and Call Queues
Currently, in EX Roles, the ability to edit, change, and delete Monitoring Groups is bundled with permissions to create, edit, and delete Call Queues across the account. This creates a challenge when trying to grant users specific administrative access without unintentionally expanding their scope.
Please consider separating these into two distinct permissions within Roles:
- One permission for creating, editing, and deleting Monitoring Groups
- A separate permission for creating, editing, and deleting Call Queues
This change would enhance security, administrative control, and flexibility when assigning roles to users with different responsibilities.In many organizations, the teams or individuals responsible…
3 votes -
Customize Soft Key for Yealink Deskphone for Hotdesking
Customize Soft Key for Yealink Deskphone for Hotdesking
2 votes -
Incoming call will reflect on the other desk phone
Would like to be able to see the incoming phone number on our desk phones for other phone lines. This will enable us to pick up that call if it is important from another phone.
2 votes -
RC App Pop Up Notification for Connection Issue
We would like to suggest a feature enhancement for the RingCentral app: a clear pop-up notification that alerts users immediately when the app loses internet connectivity. This notification would help users quickly identify connection issues that might affect call quality, message and call delivery, and overall app functionality.
A prominent pop-up alert would improve user awareness and reduce confusion during network interruptions.
Requestor: Kane Russell
Company: SYMBIO GLOBAL PTY LIMITED2 votes -
Be able to receive verification code from MIcrosoft.
Receive Microsoft Verification Codes using RingCentral Phone Numbers
1 vote -
Group SMS for International Numbers
It would be very helpful to have a feature that allows users to send group SMS messages to international numbers. Currently, international texting works only for individual messages, and users receive an error when attempting to send group texts that include international contacts.
1 vote -
Ability to host SMS of a number that was ported out from RingCentral to different carrier.
Ability to host SMS of a number that was ported out from RingCentral to different carrier. Just like when we are opting out SMS feature to other carrier of number from us.
1 vote -
analytics call segments definitons or glossary
customer wants to have a definitions of terms or glossary on analytics for better understanding of the terms use on the dashboard
1 vote -
Keypad on ringcentral application to be sync on dial pad on desk phone
Keypad on ringcentral application to be sync on dial pad on desk phone
- Ability to press key on RingCentral Application/Web App that will sync with Yealink T46 and T48 physical desk phone while the phone is engaged with a call.1 vote -
Allow Admins the ability to schedule activation emails
It would be a nice feature to schedule activation emails for users that do not accept them right away. Currently we need to manually send them once the email expires. This would be easier if we could schedule a way to send them every Monday? Every Friday? Monday and/or Friday?
1 vote -
RingCentral Automator- AI-generated replies to missed calls
Sending AI-generated responses to missed calls similar to a third-party service called conju.ai.
RingCentral Automator will only send the predefined response to the workflow you create.
2 votes -
received sms from yealink
Received a SMS using Yealink T57w
2 votes -
Hide extensiojn number or use call queue extension number for internal calls
We need an option to hide or change the Extension of the Manager who is making an internal calls to show the Call queue extension instead of the calling extnsion number and phone number
1 vote -
Feature Request – Customizable User Manager Permissions for User Groups
Description:
We request an enhancement to the User Permission and Role settings within RingCentral, allowing Super Admins to customize the User Manager’s permissions on User Groups with more granular control.Currently, when assigning a User Manager role (e.g., Team Leader), they receive a predefined set of permissions that apply to their managed users. However, there is no flexibility for Super Admins to modify these permissions beyond the default settings.
Proposed Enhancement:
Introduce a customizable permission matrix where Super Admins can enable or disable specific permissions for User Managers at the User Group level.
Example use case: A Team Leader/User Manager…7 votes
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