9139 results found
-
To Check from user extension profile which call queue the extension belongs.
I will check the user extension instead and from there i will see on which queue the extension is in. Coz right now we have 100 queues, And its troublesome to check all 100 queues just to see which queue a specific extension is missing.
2 votes -
Option to disable Operator extension
On Single level IVR , can we have the option to remove the (0) operator extension or when callers press 0 they will be routed back to the main company greeting?Thanks!
3 votes -
Regarding use of native dialer
Hello RC,
I wanted to check if there is an option to use RingCentral through my native dialer.
I unfortunately have an issue with my proximity sensor. On my native dialer I have an option to disable the proximity sensor. However i do not see any such option on the RingCentral App. Is there a way to disable the proximity sensor when using RingCentral, or route the call through my native dialer?
My issue is that during a call, my screen goes blank and I can not change anything until the call is over.1 vote -
Alert button
It would be helpful if there was a alert button to get the attention of the team. A doorbell sound or something to let the team know to look at the chat.
7 votes -
Allow CostCenter association change under User/Settings in Service Web
The request is for an easier way to modify the CostCenter of an individual user. For example, by going to that User in Service Web and selecting the proper CostCenter as you would select a Role or as you would select a site.
1 vote -
SMS/ Auto response
It would be very helpful if we could set up an autoresponse for when we receive texts out of bussiness hours!
1 vote -
Control of Call Queues through hardphone
The ability to toggle between call queues from a button on your hardphone instead of only through the app.
1 vote -
I would like to see different rings be available for different numbers receiving calls
I used RingCentral for 2 different small businesses on the same account. It would be very useful to know which number was being called to know which business they were trying to reach
1 vote -
# Outbound Connected calls KPI
For outbound call businesses, it is helpful to know how many of our outbound phone dials get answered (Connected).
3 votes -
Add Keyboard Shortcut to manage RingOut
Some of our users change their RingOut number on an almost daily basis (eg when working from home using a remote desktop). It would be helpful to have a Keyboard Shortcut to take you to the RingOut managment setting to streamline the process. Thanks
1 vote -
Option to Download Call Queue Setting
option to download Call Queue Setting
1 vote -
Option to create a new site without adding IVR
verbatim: Ok so when our deployment team from RingCentral Professional Services were setting up our office, they created most of our site locations but they did so without there being an IVR attached. That is the correct way I want things done. I do not want to have to select an IVR when creating a new site but all knowledge base articles and guides just say choose IVR without the possibility that somebody might not want to have a phone tree to answer when the site is called.
I should not have to create excess resources that are nothing but…
1 vote -
Pop-up with extra information for a call queue
This pop-up will provide additional information for a call queue for example, a link to a certain page, or a message to the person answering the phone that lets them know if specific steps have to be taken for that specific call queue.
1 vote -
Allow users to send and receive audio files/notes in text
Like with SMS/MMS messaging on smartphones, allow RingCentral users to send audio notes/files as text messages to other phones. Sometimes it is easier to send an audio message for the recipient to be able to hear and replay as needed or it is safer to send an audio message than text (for example when driving). In turn, a better method of listening to audio messages from others is needed.
1 vote -
notifications for outbound text messages
just like the inbound where we received notifications every time we received text messages .we would like to have an option where a notification can be sent too every time we send outbound text messages
8 votes -
Automatic Fax forwarding to a number
Need to have this feature as we get faxes that needs to go into our System. If its forwarded automatically it will help.. thanks.
13 votes -
Make RingCentral contacts show up when I receive a text to my email
My colleagues receive my emails, meaning they are able to see the texts that RingCentral forwards to my email (in case I'm unavailable or out of the office). The problem with this, is that they only show the person's phone number, and not the contact name in the email. If one of my colleagues wants to email that person back because I am out of the office, they have to manually search through contacts to see who texted me, even though that person is in my contacts. It would be great if contacts would transfer over to emails from my…
1 vote -
Maintain Position of Phone Options in Call Handling
When trying to change my call handling from going only to my mobile app to going only to my soft phone, the entry for my mobile phone starts at the top and then gets switched out for my soft phone after I toggle off the mobile app. It's annoying to think the soft phone will be in one position and then have it jump to another after I change the mobile app setting.
The phone entries should stay in the same order in the list no matter whether they are active or not.
1 vote -
Flagging of International SMS Received and Sent Charges Before Charging the Card on File Feature
RingCentral per customer, Aree is suggesting that our system should send notice to the account Admin or to the Card holder for any possible charge that might be incurred for an SMS being received by and sent by any of their users before charging the actual card. In that way, they'll be able to distinguish if that particular text is something that they are expecting to receive or something they intentionally send.
1 vote -
Change multiple extensions at one time in queue
Currently to adjust who gets calls first you can only move one extension to the bottom at a time. Allow multiple extensions to be selected and dragged at the same time. Good for when your call center is in zones and moving zones all at once instead of individuals.
7 votes
- Don't see your idea?