13022 results found
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Transfer to External Number
Would be helpful to have the ability to transfer a call to an external number easily without having to type the external number.
5 votes -
There should be a Bridge call appearance feature setup on desk phone phone and should be able to assign to users that is a member of a c...
...all queue. Was trying to setup a BCA on phone no BCA feature that is only available on desk phone it requires RC app interaction Unable to assign delegate on users on call queues
2 votes -
have the reason for a number order refusal
In the admin portal, it would be useful to have the reason for refusal or the progress of a number request in: Telephone system / Number request / Number acquisitions : When a number is rejected, we have no information on the reason. When the status is in progress, we have no idea how long it will take.
2 votes -
Chat bubble
Hi Please add a feature were in inside the service portal there is a chat bubble to chat with customer
1 vote -
Notification When Someone Reacts to Your Message with an Emoji
The only way to know if someone did this is to hover over the reactions. These days lot of people respond by reacting with a thumbs up or other emoji. I would like to be notified of this. That and a read receipt.
10 votes -
to add more than 25 in paging only extension via admin portal
to add more than 25 in paging only extension via admin portal
6 votes -
customize the "Call Length Filter" in the Analytics Portal
We are looking to identify calls at a 5 minute benchmark, but there is no standard reporting between 60 seconds and 10 minutes
3 votes -
Call Park Location Limit increase
Submitting in behalf of the customer We are looking at setting up private call Parking Slots. 2 per site. Which means we ned at least 120 call park slots.We also need to be able to set the desk physical handsets to monitor specific call park locations. This allows site staff to easily monitor and pickup park calls. Emulating the previous system where they can efficiently pickup park calls (with one button press) without the need to remember any park location number.Also, below page menionted that there is a limit of 100 call parks. How do we increase this number as…
9 votes -
Disable changing caller ID on user extension level
A feature in web portal to list a user extension if they are allowed to change their outbound caller ID number on their respective user extension.
3 votes -
Dial by Name Directory - Allow custom voice recording & disable it confirming extension number
Allow the recording in the dial by name directory to be customized.Also allowing to disable the confirmation of the users extension, as they might not want to give out their extension number
4 votes -
Texts that come in go to a group chat of extensions
We should be able to make a group of extenstions like say extensions 101 and 102 are in a group and when someone texts the main line extension 101 and 102 are put into a group chat with the client. The client would not know its a group chat but extensions 102 could see extensions 101 responses and extensions 101 could see 102, and they both can respond to the client as the company. This works well for 50/50 owners like my company.
2 votes -
RingCentral App Update Roll Out Options
To have the options to apply these configurations:1) prevent the application from prompting unprivileged users to initiate and update that they cannot apply.2) trigger the application of an update in a non-interactive manner from a privileged account such as a script run by a mobile device Management platform.
2 votes -
Microphone Source Consistency
It's very disruptive now when answering or initiating a call and RC uses a different mic source than the one specified as Default, every time, so customers can't hear you until you figure out that the mic source is incorrect. We need the app to keep the default value as preferred by user.
1 vote -
SIP Setting information
SIP setting information from support article https://support.ringcentral.com/article-v2/Setup-Algo-SIP-Endpoints-as-a-Paging-Device-RingCentral.html?brand=RC_US&product=RingCentral_MVP&language=en_USSeem inaccurate as customer was able to provisioned his paging device using sip.ringcentral.com:5090 instead of port 5060 as per article and SIP generated setting from Service Web.
1 vote -
User Template - use of number that are assign in Call Queue or other Site location
Customer would like to use phone number assigned to a IVR Menu, Call Queue and Site Location. As of the moment this option is not available yet and can only see numbers assign as Auto Reception or direct to user extension.
1 vote -
Copy the chat history/files/images from the Duplicated Teams
When the existing Team is duplicated, the current chat history, files and images should be duplicated as well to the duplicate/new team.
1 vote -
Forward call to another extension when same number call 3 times
Forward call to another extension when same number call 3 timesFeature who will allow number who call 3 times to be forwarded to another extension
1 vote -
Task Assignee look up
Within our company we create a task to check off that we submit patient admissions within a timely matter. It would be useful to look up all unchecked tasks by assignee. So that way we dont have to scroll all the way up looking for any unchecked tasks. It would also be helpful if after checking off a task I am not redirected back to the bottom and have to start scrolling up all over again to find unchecked tasks assigned to me.
1 vote -
Forward IVR to one of the company numbers.
On the IVR menu, I want one of the options to route the caller to one of our toll free numbers.
1 vote -
Avoid pressing 1 when a que call is forwarded to a mobile number
Can you please make it possible to avoid pressing 1 when a que call is being forwarded to a mobile number. We have an after hours que that we have to forward to mobile numbers as they are not always able to be on the internet. When answering a call they have to press the green button and then have to press one before they are able to speak to the person. This slows the process of us being able to take an emergency call.
16 votes
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