9139 results found
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List of Wifi Supported Phones
You currently have a list of phones that are supported on the support site but it would be beneficial to know which of those are Wifi phones.
1 vote -
Allow guests the ability to initiate video call
There are a few guest users on my team and previously they were able to start video calls but something has changed and they are no longer able to start the call. Please change it back so anyone can initiate a call with anyone on the team.
1 vote -
Option to disable all email notifications during customer implementation phase
During the implementation phase of turning up a brand new customer, there can be many edits/adjustments to the configuration(s) prior to "going live". During this process, the end-users can become quite inundated with receiving a multitude of email notifications from RingCentral... which leads to frustration for the Super Admins having to field many questions/comments from the end-users that they support. Ideal solution is to be able to "turn off" all email notifications at either a Super Admin level and/or "turn off" within AI... and then be able to enable when the customer is truly ready to "go live".
32 votes -
in RC APP to press a key directly to automatically hold the next call instead of answering the 2nd call to press the hold button
This is chatting log with ringcentral live agent:I see. So basically, they would like to press a key directly to automatically hold the next call instead of answering the 2nd call to press the hold button, correct?
yes, that is our question Thank you for the confirmation. I see what you're trying to say. Our only options at the moment would be to answer the call and press the HOLD button, or just ignore and route the call to voicemail. We currently don't have that auto-hold feature available. That sounds like a good idea. I can imagine that improving our…2 votes -
Sort caller ID/outbound call selections by NAME
Currently, the feature allows for sorting by number ONLY and we have 30+ numbers, so scrolling to find the appropriate name is tiresome. It would be great if the name of the number dictated the sort feature instead of smallest to largest number
11 votes -
Option to Dock the HUD list
I think it would be vary helpful to be able to dock the HUD list somewhere on your screen.
7 votes -
I'd like to be able the schedule conference calls in the future
I'd like to be able to schedule conference calls at a future date, right now I can set up a call immedicately.
35 votes -
More control over physical desk phone display name
It would be nice to have more control over the desk phone line display and internal caller display name. Right now the phone's use the 'firstname' and 'lastname' fields on the Admin portal, which is fine for organizational purposes, but lacks from a phone display standpoint. IE. "John Smith" is great for managing our user list, but on his actual phone and internal calling name I might want to display "John - Ext 6000". I know I can modify the first and lastname fields respectively, but that creates a very disorganized admin portal.
3 votes -
Mass import of personal contacts into phone's contact directory.
I recently imported via csv file about 300 "personal contacts" on my RingCentral account. On my Polycom phone, when these contacts call in, I see their names (like CallerID). However, when I search in my Directory under "Contact Directory", they do not show up. I would like a way to add contacts to my directory all at once (for instance, import them like I can on RingCentral). I know that I can add them manually one by one but this is highly inconvenient.
5 votes -
need backlight to be on all the time on the phones, when on charger, as was with BT phones our previous supplier
so one can see the time and date and phone is charged
2 votes -
Cost Centre added to Unassigned Extentions
The ability to see which cost centres each licence is assigned to in the unassigned Extensions list. This will enable support to select a licence bought for each cost centre more easily. Currently, we have to go to Billing Items, find an unassigned licences and get the direct Line number, then go back and search for that number. This is a long process and leave room for error. THis is for all account Types
2 votes -
RingCentral Windows Store version
Ease of role out and management
1 vote -
Add un-delete function
Currently when you delete something it is gone for good. Recently our receptionists deleted messages on her deskphone and faxes that had not been routed to people yet were deleted. Un-delete in this case would have helped even if it was only accesible from admin portal..
1 vote -
caller id and number called on inbound calls
Can you add both, caller ID and called number on inbound calls in the same time?Referring to users, groups have this optionCalled number doesn't work at all at the moment
19 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, this should be available. When receiving an incoming call on the app, the call screen will display who is calling and to what number. If your concern is regarding call queues, you're able to select fields indicating what caller information is displayed, including Caller ID in the Admin Portal.If these aren't the solutions you were anticipating with this idea, please let us know! Share in the comments what you would like to see. -
A notification for Android watch
I want my notification to be forwarded to my android watch
5 votes -
The ability to prevent update the task definition (title, team, category, assignees, due date-time, repeat, complete when, color tag, de...
...scription) for everyone but creator.. To have the ability, to define only by creator, if the task definition is able or not, to be modified by the non-creator.In case if the flag=false/disabled the edit function is disabled for non-creator users.
1 vote -
Snipping tool for Message
Many times its handy to send a quick snapshot of what is on your monitor with a fellow worker. A snipping tool plugin within message would make this easier than using the print screen button or the windows snipping tool.
1 vote -
Additional searchable name fields
Our employees change names (divorce, marriage) and it's important to be able to perform coherent user audits and also for names to be searchable. The display name, in many cases, is the user's face to the world - and frequently that means that a married name needs to be completely removed in the event of a divorce, and often, married staff want to use only their spouses surname - forcing them to include a name they do not want shown is unnecessary friction, so there should be another place where names can be associated with the user account, with the…
1 vote -
In Call Queue Press 1 to Leave a Voicemail
Callers wishing to leave a message rather than wait on hold would improve the customer service level. This is a global request and expectation.
24 votes -
Reassign Task to a Different Team or Group
I would like the ability to create a task and then either copy or reassign to a different team/conversation.
7 votes
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