9139 results found
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Add the same email as trusted email for fax for multiple users
Currently we can add an email to only one user. It would be better to have the ability to add the same email for multiple users. And specially when we're sending those requests through transactional mailing platform like Mandrill/sendgrid.
2 votes -
email notification for incoming calls & outgoing calls & miss calls
we need to get email notification for all the calls that we received & all the calls taking out & miss calls as well
7 votes -
Call Queue Status Unavailable while 'In a meeting'
I am in the IT Support call queue and when I am on the phone it marks me as busy/unavailable, so no additional calls come to me. However when I am set to a red status and in a meeting, calls continue to come my way. Support says I must submit a feature request for this.
3 votes -
Check SMS logs as an admin
we want to request to have an option to see who/what an extention has sent via text
3 votes -
Assign CCP to multiple Cost Centers
Administrators need to be able to determine which Cost Center triggered a CCP so that they can bill it back to the site assigned to this cost center. Some organizations have 100s of sites and therefore 100s of Cost Centers.
5 votes -
Customizable auto reply for faxes
Working at an animal hospital, we get calls from senders wanting a confirmation that the fac was received. We also get many pharmacy requests and I think having a confirmation auto reply and being able to add a custome message like “We are currently understaffed and focusing on the patients in the hospitals. Fax requests will now have a 48-72 hour turn around time.” would be extremely beneficial. The ability to customize the auto reply message to your needs makes this added feature beneficial to any industry using the fax app.
9 votes -
Remotely manage user status
RC have confirmed it's not possible for me to remotely change a user's status. EG, they've gone to lunch without signing out, or I want to push someone to available from unavailable. Currently, I have to call customer care to do this, or log in as the user.
30 votes -
HUD columns
Make the display of names appear in multiple columns for easier access. More like the Deskphone app.
12 votes -
Automatic Billing address correction in the RC billing address database
Having frequent issues when updating the credit card on file in the RC web portal on the billing address.It would be better if RC has an automated system that fix the issue with the billing address once the address was detected accurate.Even better if the RC database is in sync with the banking billing address records to avoid encountering issues when billing address error. This will save the customer's time contacting their bank for their billing address record wherein it is already stated on their billing statement, however, the RC database will still gives an error of incorrect billing address.
1 vote -
Hide Tasks In Conversation Option
Use Tasks for assignments and not clutter up the Messages/Conversations which can be used for immediate info sharing while the tasks can be on a separate page. Notifications of Task Due can be in Messages but not the whole box. This should be an option to hide from the Messages but still have in the Task/ Calendar so that we have a choice.
1 vote -
Forward Contact information from one user to another
Please have a feature where a user can forward the contact information to another user using RingCentral app
1 vote -
Available Device count to Ship
It would be of great assistance if within the Admin Portal there was a way to track the total contracted amount of devices that are available to be shipped out.
1 vote -
Customize options in phone tab on mobile app
Currently, when you hit the phone button on the app, it brings up 3 tabs. Dialpad, recents, voicemail. Allow the ability to decide which way you would like it to be seen. for example, allow recents to be the default instead of dialpad. It allows for quick access to recent calls. it is less clicks then hitting quick contacts, then hit the person, then hit call or message.
1 vote -
Ability to Remove Tabs/Feature in the RC App Desktop View
After turning off the feature using the Custom Role, the feature/tab in the RC App should be removed as well but it still shows in the RC App (example: Text and Fax features including Discover Apps)
5 votes -
Call handling parity on Android and iOS
As a RingCentral customer, we've noticed some differences in incoming call behavior when using Android v iOS phonesFor example on Android, incoming calls to the mobile number are prioritised over calls made on the app.My understanding is that for iOS, RingCentral have utilised the CallingKit. It would be great to see Android include better call integration.
10 votes -
Allow Users to log into more than one hot desk phone at a time
We would like to allow our instructors to login to more than one hot desk phone at a time. Being a career tech school, our instructors that have both a class room and a lab. They would like to be able to log into both at the same time, so if someone calls it will ring both phones. While you can you call handling, this can get out of hand quickly as instructors move from year to year, negating the advantages of hot desking. We love the hot desk feature, especially the unlimited login times to help ease management of…
6 votes -
Use same email address use for multiple extensions
we have multiple office locations. 2 of us have multiple extensions. we need to be able to assign the same work email address to both extensions. Now we are having to use personal email addresses to make ringcentral work. This is no longer convenient for us. we need to be able to assign the same email address to multiple extensions. it is not convenient to move the phones as frequently as we move back and forth between locations.
16 votes -
Reach phone support without PIN
Calling 8888984591 prompts callers to enter the RingCentral number and PIN and provides a prompt when entering the wrong details.RingCentral should still allow the customer to speak with an RC support person even after encountering errors.
1 vote -
VDI (Virtual Desktop Infrastructure)
Ring Central does not have an application that is optimized for VDI
1 vote -
SSO for RingCentral
it’s not quite automatic. Users still have to go through a process of clicks and entering passwords to get to it when on our network.it would be easier for user to enter email or phone number(one time) and detect the appropriate authentication flow automatically so no need to enter it again when going to RingCentral
1 vote
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