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Phone & Messaging

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10496 results found

  1. I would appreciate it if you would provide the ability to have a caller who does not want to leave a message on my voicemail, in the event of an emergency, press "0" and be re routed to another extension. we had this on our old phone system.

    7 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. Having the opportunity to automatically message customers with a link for an online form or giving them instant access to information on your website would be a great addition to a callers experience and an immense time saver. Removes the wait time for callers attempting to find a form/ document and time from employees having to walk callers through the process.

    2 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  3. Disable the option for a user to change their display name associated with their assigned number. Allow it to only be changed by admins.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. This is a MUST, and I need it NOW, I'm in contact with support.Currently Limited extension Phone Ring only 4 time, then hang up.I'm many hundreds of then used in retirement and nursing homes.The Problem is 4 ring(20 seconds), don't Give the Resident time enough to answer the phones.I need more like 1 minute, or Continues Ring with no. announcement. and it's needed NOW.I'm an admin a 3 account, and help manage others

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. We have multiple companies which use a single Ring Central account - and they each wish to have the ability to have a different automatic voice recording announcements. Currently - we only have the option to use one Automatic Voice Recording announcement.

    4 votes
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  6. Admins would like the ability to force Passwords and PINs to be changed or updated every 30-180 days.

    29 votes
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  7. Set another caller ID for any number on the account

    9 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  8. I didn't realize when adding users as a Manager to monitor VM's in a Call Queue, the Member Management role doesn't allow them to make changes to messages, such as deleting the messages. This role only allows the user to add/remove members and to log them in/out of the queue. The Messages role doesn't allow the adding/removing of members, but does allow the deletion of VM's. Full Access allows both the deleting of VM's and member management, but also gives full access to the queue and all of it's settings, which I don't want my managers to have. So now…

    3 votes
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  9. To automatically tag the call with it's recordings to the client, claim or case in the CRM.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  10. SMS service for user to send sms to customer via desktop and phone app

    39 votes
    Under Review  ·  6 comments  ·  SMS/Text  ·  Admin →
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  11. When reviewing port orders and transfers in the port (link below), i would like to be able to search by both order number and telephone number.https://service.ringcentral.com/application/company/phoneNumbers/transferredAndVanity/numberOrders

    2 votes
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  12. I need to disable chat/texting/and video conferencing due to compliance rules (as we are in the financial services industry). Our firm will only be utilizing ringcentral for inbound/outbound calling. This is a requirement of our compliance department in order to use services from ringcentral. Thank you.

    2 votes
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  13. If admin wants to disable the user from changing the login password, there is no option provided to disable\block the user from changing the login password. It will good if that option will be provided. In our company admin will maintain all the passwords of the user and some users change the password by themself. Please consider this and make changes and give some option for the same.

    5 votes
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  14. In User Templates you can ONLY set the ring duration for incoming calls for the Desktop or Mobile App. You cannot set it for a physical phone handset.By default, when a phone is added to a user the incoming call ring duration is set to 4 rings / 20 seconds. This can only be changed on a user by user basis. It would be good to be able to change this settings using a template so you could apply it to multiple users at the same time.It is possible to change the incoming call duration for the Desktop or Mobile…

    2 votes
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  15. We would create a Team and then create a sub team or team channel. The team will always remain but the channel will come and go based on what projects we are working on. So when I go check on where we are on a particular topic, I don’t have to scroll down and search endless emails to see who did what last on that topic.

    2 votes
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  16. Change the message notification to the same orange color as phone. The gray notification blends in and messages are missed at times.

    6 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  17. When our user use Unified app and click on the dial pad and search for personal contact (#name) it's not showing the right contact.for Example name of the personal contact is "12 Angeline"when you search it on the dial pad (unified app), it will not show the personal contact, only the company contact.This feature is available with RC phone app and it would be great if we can have this migrated to the new app.Work around that we are doing is to use search bar on the unified app but would be better if we can do it on the…

    7 votes
    Under Review  ·  1 comment  ·  Contacts  ·  Admin →
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  18. It seems you used to have this feature in the phone only app: https://support.ringcentral.com/article/RingCentral-Phone-Desktop-Reduce-Mute-Other-Sounds-Windows-During-Call.htmlThis needs to be added to the new 3 in 1 app as well. It's a pain to mute music or other sounds when a call comes in. Thanks.

    32 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  19. If an employee receives a text message on Ring Central during their desired time frame, an automatic text will be sent to the customer with desired message (Out of office)

    18 votes
    Planned  ·  0 comments  ·  Other  ·  Admin →
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  20. Please let me adjust peoples nicknames also, I would love to be able to adjust specific peoples volume when in group call or video.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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