9345 results found
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Create folders for fax
It would be helpful if I was able to create folders on the fax tab to separate faxes by day month and even year as well as importance of the received fax. This will be helpful in terms of not deleting previous faxes that have been received and not printing out the faxes as we are trying to be paperless.
7 votes -
Transfer Outside of Voicemail
A feature that allows caller's encountering Ring Central voicemail to hit zero to be transferred to an internal extension or an outside number configured by the extension owner. A sample voicemail greeting would be: "Hello, this is Josh, I am away from my desk right now but if you have an emergency you may dial zero to reach me on my cell phone or you can leave a message after the beep and I will return your call".
2 votes -
Update CID On Forwarded Calls
If a call is forwarded to another extension from the an extension it would be nice to modify the incoming CID on the destination phone.Example:Call comes into extension 150.Extension 150 is set to forward to 170 if 150 doesn't answer.On extension 170 we would like to have the CID modified similar to what is done in Call Queues to indicate call came from another source and not their DID.-Mitch
2 votes -
Disable Email-to-Fax service for all users
We would like to be able to disable the Email-to-Fax service for all users at a central point. Also it would be good to be able to have a option to enable/disable whether a user is allowed to send faxes.
2 votes -
Ability to print a text message conversation
It would be great to have the ability to print out a text message/conversation.
20 votes -
Send a Reply Text When a Text is Received
It lets a client/potential client know that their text was received.
50 votes -
allow call queue managers to block calls from nuisance numbers to their call queue
I know this can be achieved using custom rules but most users aren't comfortable using them, a simple block list would be wonderful
6 votes -
Re-add ability to search for every time a word appears in an SMS conversation
Until a couple of weeks ago, RingCentral had the ability to search for every time a word appears in an SMS conversation.For example, if I was texting Bob about pizza, I'd be able to see the messages containing "pizza" from yesterday, a week ago, and a month ago.This feature disappeared at some point in the last few weeks, and it's made SMS search pretty useless as a result.Now if I search for "pizza", it just returns the most recent time it was mentioned in my conversation with Bob. There's no way to see when we'd discussed it earlier.Please re-add this…
3 votes -
auto-text attendant
Can we have an auto-text attendant -- which will allow him to text his caller if he doesn't want to answer a phone call (e.g. I'm driving, please call me back later.).
2 votes -
Alert users when being monitored
It would be great to have the option to enable alerts for users so that if they are being call monitored by someone they hear an audible alert.
6 votes -
Ring Central Video Ability to connect Non 365 Outlook Calendar- Feature Request
Currently the new RC Video is not able to link to Microsoft on premise exchange / Outlook. The only options to link a calendar are Google or MS 365. I must say I understand the move off of the Zoom platform but to ask people to be moved off by March 8th 2021 and lose these necessary features makes it very difficult.Thank you in advance,Derek
23 votes -
block the user who is known to be using your platform in committing cybercrime..
You should block reported user/s who perpetuated cybercrime using your flatform. There must be a way to flag and block the account if it is determined as fraudulent. I am in communication with one right now whom I verified as job recruiter scammer whose aim is obtain personal information and conduct a fraudulent bank transaction
1 vote -
Delete just recordings from the call logs instead of deleting the calls
On the call logs, customer wants to have an option to delete whatever recordings he wants, instead of just deleting all the call itself.
9 votes -
Export company contacts
Export company contacts for user view. It would be easier if we can also download company contacts even in user view.
13 votes -
77 votes
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Setting Groups of contacts to send bulk messages to
I have a bunch of contacts and it would be great if I could send specific texts to specific people all at once. Right now I have to add everyone individually. Ideally if there was an automation to select the groups and send out automate texts at specific intervals, it would take away all the manual work.
1 vote -
Add One Time Password text messages to be received
All of our secure softwares ask us to enter a one-time-password (OTP) in order to gain secure access to the portals. As of yesterday, RingCentral stopped supporting the receipt of these text messages. It would be great to be able to receive these text messages so we can access our workplace sites.
1 vote -
Limit Destination for International dialing
Here is an example; user is assigned a +66 number but cannot make call to local +66 number, unless "international dialing" is allowed in that role assigned to the user. If user is assigned a full DL, and an international number is attached to their DL, the role should allow them to call another international number within the same region because it would be considered local (domestic call) to them. By design, this is not how the system is functioning currently. One of the issues this is causing, is now the end user can dial other international destinations whitelisted and…
1 vote -
Would like to install RC Phone app MSI for all users profile.
- We have hybrid work-from-home, and users come in the office and sit at a desk that is shared by others - that is, today maybe Alyssa is sitting at a desk, tomorrow it might be David - But both Alyssa and David need the phone app - I install it for Alyssa today, but David comes in and I am not in the office and he is upset - he is not allowed to install software, because we are a financial services company and need to be secure- when installing the msi, it will only install per user profile. No…
5 votes -
Add dropdown menu for department section when creating new user.
Adding a dropdown menu for the "department" section when adding a new user, is important for the organizing of groups. For example, if one were to mistype a department(when creating a new user), a new department will be created. If there was a drop down menu, one could easily select an already created department. Thus, allowing for less errors, or duplicate departments.
16 votes
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