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10311 results found

  1. Audible Chat Notification

    It would be nice to hear an audible notification when a new message comes through in the chats in case we need to step away from our desk or when multi-tasking for RC web/desktop app and RC mobile

    7 votes
    Needs More Information  ·  0 comments  ·  Application  ·  Admin →
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  2. Custom/moving emojis

    Used in the messaging feature, it's an excellent way to incorporate personal company logos and to make the agents more interactive. Moving from a different platform this was one feature that we enjoyed for motivation. Add emoji then you upload a gif or png and it will make it transparent to use on a black or white background. Simple to add and brings a lot of fun. Thank you

    18 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. Show Status in Dial pad

    When I am searching for another user in the Dial pad it currently just brings them up and all i can do is click the name to call. It would be nice if we could see the status, so if the person is already on the phone or offline we know before initiating a call with them.

    15 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. Time in Status Tracker

    I would like to have the ability to see how long someone has been in by clicking on their profile. It would also be great if this was a report in Administrative Settings.I.e., someone goes to a 1-hour lunch and I need to call them. I can see they're on lunch and see that they have been in this status for 45 minutes after clicking on their profile, so I know I'll be able to get a hold of them in 15 minutes.This would be particularly useful for users who have to manage large groups and monitor breaks/lunch times as…

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. send SMS from an online form

    I want to setup an online form and then send a SMS to the users that register in that form.

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. toggle between 2 or more separate accounts in RC App and in the Admin portal

    toggle between 2 separate accounts in RC App

    8 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  7. More granular settings for Sequential call queue member rotation

    Ability to set call queue members to rotate every week instead of by call like it currently setup for. Any inbound calls that would come in would be the responsibility of only one member for that weekend instead of ringing the next member in line, and that would change every weekend. We'd like to have this setup without manually changing it every week or creating custom rules for every member.

    4 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. Multiple Voicemail Greetings

    Please provide the ability to record more than one VM greeting, ex. Standard, Out-of-Office, and Extended Absence Greetings and then the option to select each as needed. Currently, I set a Standard VM greeting but when I am out-of-the-office, I have to record a different greeting which overwrites my Standard, and then I have to re-record that when I'm back in the office, and the cycle continues. This request benefits anyone who uses Voicemail.

    192 votes
    Future Consideration  ·  49 comments  ·  Other  ·  Admin →
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  9. Add Domestic calling rate 0845 in admin portal

    In the admin portal - Billing - Calling rates - Domestic rates - United Kingdom Non-Geo Destinaton to be added also the code 0845 next to 0843 and 0844 because it is similar as per Day 2 Support confirmation. Also to be added to the table in this document https://download.avaya.com/css/public/documents/2758774

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. Please allow for a notes section under voicemails AND return the text button on the web app under Voicemail.

    With multiple users it would be very helpful to be able to make a note if a VM was replied to. And I would like to see the Text option returned to the Voicemail section as now we have to take extra steps to text back someone via desktop.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. Option to Generate User Call Handling Settings and Voicemail

    Verbatim: I need to run a report on configuration of settings for our users extensions. Primarily I need to identify all extensions set to the default voicemail setting.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. Re-Run Credit Cards

    Sometimes we bump our credit limit, as we use the card for many things. Not letting us re-run it is contrary to industry standards. It is the ONLY credit card we use.

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. Play a chime when the call ends

    When a call drops, I have no idea because there is no chime to let me know. Also when the other party hangs up, I would like to know that the call has ended. This feature exists in competing products (for example Microsoft Teams). Thank you.

    10 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  14. Allow Custom rules to allow unconditional forwarding to several user extensions (not group) instead of just one

    This configuration would allow to have multiple extensions receiving all calls without taking into consideration the status of the users. With this behaviour, multiple users will received all incoming calls even if they are already in a call, allowing operators to respond to multiple calls without the need to capture another's operator call, which is what is happening when we use a call queues.

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. More Flexibility in Live Answer Options

    We would like the ability to direct our main line phone calls between work hours and after hours WITHOUT creating custom answering rules. We have a live reception call queue for work hours and an auto-receptionist for after hours. Our workaround is with custom answering rules - which gets messy and runs the risk of interfering with each other.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. Call Queue setting options.

    Add more options like Not wait or Voicemail ...When members are available, but no members answer or all members are busy or unavailable .

    1 vote
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  17. RingCentral Mobile & Desktop App: Generate Diagnostic Bundle/Data for Admin

    It would be great to see an option in the RingCentral App for users to generate a diagnostic bundle that they can then email/send to an admin.The diagnostic data would contain pertinent information relating to the App and environment to help with troubleshooting issues e.g.App VersionApp PermissionsUser logged in details e.g. extention, DDINetwork settings quality test dataOperating System / PlatformApp SettingsApp logs (if any)Note the network settings and quality tests are of particular value. As often issues found appear to be network related.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  18. Ringback Time Adjustment

    We would like the ability to adjust the amount of time a parked call ringsback. Currently it is set at one minute, we would like the ability to adjust that.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. Enable Transcript function in Admin Portal to capture both/all sides of text conversations, not just responses back to me

    We want to be able to push a button on the Admin Portal which will generate a transcript of both or all texts as part of a particular conversation; at this point we have to hightlight on our cellphone, copy, create email to outselves and create "transcript" that way. PLEASE ENABLE 'TRANSCRIPT' function so that entire 'conversation from initial text sent out is captured and able to be reproduced with the push of a button

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. Call Wait Pop-up or Notification

    If all extensions are busy on call or only one extension is online , there must be a call wait pop-up or notification comes up (if a client calls up). The feature is missing. We always miss the caller number or information. I request you to please add this feature "Call Wait Notification". This will help to call back our client.

    4 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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