11278 results found
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Ability to reply to other's SMS.
Is there anyway everyone on my team can have access to all the text messages and be able to reply from one number?
1 vote -
The ring central phone dialer always shows up in my company personal entry screens when someone calls me
Let the ring central phone dialer only come up in ring central app, as I already hear the phone ring, and I always have to minimize the dialer while I'm trying to enter orders.
1 vote -
Workflows for Phone!!!!!
Workflows are very limited today and only apply to SMS. The NEED for Workflows flexibility for phone is a major option Mitel (ShoreTel) customers lost moving to RingCentral. EX: A workflow to allow a users to send calls to voice while on an existing call (on any RC device), however if a specific user or external priority customer calls, allow it to ring through while on an existing phone call.
Workflows were call Call Handling Modes in Mitel/ShoreTel and other PBX systems.
1 vote -
Pop Out Message, Text, Fax, Video, etc.
The option to Pop Out each of the communication methods. EX: If I'm writing text messages and need to respond to a Message, I have to leave the texting window and bounce back and forth. Adding the individual Test Thread like a Message or Team would be a great start!
1 vote -
ability to customize the automatic opt-out message when the option "add opt-out message" is ticked
Be able to customize the opt-out message when the option "add opt-out message" is ticked.
1 vote -
Allow RC Call Forwarding to Pending Port TNs
While a porting TN is still held by the losing carrier or the port order has not yet been completed, please allow call forwarding from a RingCentral number to the pending porting TNs within RingCentral.
1 vote -
Periodic tone for Inbound and Outbound Call recording
We need to have an option to adjust the pacing of the Periodic tone for Outbound call and we need to have this feature available for Inbound call as well
1 vote -
Analytics - DID Data
Goal: To be able to report on each individual wait time for the localized DID numbers that feed into the NSW & QLD Queues.
I am able to find report that gives me a breakdown of call volume
I have searched & attempted to create a report that gives me the induvidual wait times for each Qld1, Qld2, Qld3 & NSW although cannot find exact data.
Is this data able to be produced or due to queue set up of NSW = NSW & Qld1, Qld2, Qld3 = QLD, the wait time is only from the queue its self.
Hope…
1 vote -
Ability to adjust the call recording prompt before it play (10 seconds)
The ability to adjust the call recording prompt and play it once the call is successfully connected. The customer would like an option to set a delay, such as 10 seconds after the caller picks up. They mentioned that callers typically hang up after hearing the call recording prompt before hearing us.
5 votes -
Notification when call ends.
Please. The RingCentral App needs a sound notification to play for a dropped or ended call. Right now there's no way to tell when the call ends or drops unless you have the RingCentral app pulled up on the screen.
This is such a basic but important feature. Thank you.
16 votes -
Caller ID Name as a Number
We as customer, we don't really use Caller ID Name. It would be great if we can customize caller id name as a number itself.
1 vote -
User level option to delete Team on RC app
allow team members (not only admins) to have the option to delete a Team they are part of.
1 vote -
update History info for calls being forwarded to external numbers
Hi Team,
We would like to request to update History Info for all calls being forwarded to external numbers. Currently, we received a lot of cases that calls are not being forwarded to external numbers if the incoming call display shows the incoming caller ID. But, when changed to the called number the call goes through.
1 vote -
connect the intercom Grandstream to RingCentral
Can you support Grandstream brand intercoms? We need it very much !
1 vote -
Enable Selection or Configuration of Caller ID for Shared Lines in Admin Portal When Using Call Return from Voicemail
Feature Enhancement Request: Enable Selection or Configuration of Caller ID for Shared Lines in Admin Portal When Using Call Return from Voicemail
Current Behavior:
When users listen to voicemail messages over the phone and utilize the call return feature, the outgoing call is automatically placed using the default main phone number as the caller ID. This behavior applies regardless of the line or site the user is associated with.Proposed Enhancement:
Introduce the ability for administrators to configure or allow users to select the appropriate caller ID—specifically the site or shared line caller ID—when initiating a call return from voicemail.…2 votes -
Third party number stop sending SMS to all RingCentral number
Enable users with non-RingCentral numbers to opt out of SMS from all RingCentral numbers by texting "STOP" to any single RingCentral number. A feature that allows a user can send the word "STOP" to RingCentral's main number and it will opt-out them out to send SMS.
2 votes -
Notification for Returned Missed Calls
Add an indication to show when a missed call from a queue has already been returned by a member. Currently, this information is not available, leading to multiple callbacks to the same customer by different queue members. This creates a significant issue for call tracking and negatively impacts the customer experience and satisfaction.
5 votes -
Option to delete messages or multiple messages
It would be beneficial to introduce a feature allowing users to delete multiple messages or entire chats simultaneously, rather than deleting them individually. This would save time, especially for users who need to clean up or manage their chat history more efficiently.
7 votes -
After hours - Exemption
It would be ideal if there were a way to create an exception to the after-hours rule—specifically, to allow internal calls to still ring the device even when after-hours routing is set to forward calls to a mobile number.
3 votes -
ability to set time notification
I’m getting overwhelmed with emails from you all. Is it a way to condense those?
I would like to still get the emails but have it set up as 1 a day instead of all day.Could you create an option to simply set a specific time for sending all notifications at once on a daily basis?
1 vote
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