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  1. It will also be helpful if we have option to display characters/name on incoming call information instead of special numbers

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  2. separate call recording greeting per site

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. customer want to get feature where they can cater multiple callers maximum of 10 for inbound and outbound on one transaction answering it to their external numbers from call queue.

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  4. We recommend adding Korean phone numbers to RingCentral to help businesses connect more easily with customers, teams, and partners in South Korea. Having local Korean numbers available means companies can create a local presence, making it easier for people in South Korea to reach them without international dialing costs. This feature would make communication more convenient and accessible, supporting businesses that operate in or with South Korea to build better relationships and improve customer service.

    2 votes

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    New  ·  0 comments  ·  International  ·  Admin →
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  5. Remove the missed call notification for queue members when another queue member answers the call. Only display missed call notification when no one in the queue answers the call.

    212 votes

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    26 comments  ·  Other  ·  Admin →
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  6. It would be very beneficial for our company to be able to organize the incoming faxes into folders or tagging them with labels, so that we can easily come back and find faxes.

    2 votes

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    New  ·  1 comment  ·  Fax  ·  Admin →
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  7. Unable to receive SMS sent from iMessages to the RingCentral app.

    11 votes

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    2 comments  ·  SMS/Text  ·  Admin →
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  8. We have 3 extensions for the Site Ext. 6000. Those 3 are a member of the CQ Ext. 6080. We wanted when each member's direct number is dialed, it should forward the calls to the same CQ Ext. 6080.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  9. Be able to drag-and-drop feature for voicemail transfer between extensions in the admin portal. This would streamline the process of moving unread voicemails, making it more intuitive and efficient for administrators.

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  10. The customer wants to import their personal messages to ringcentral app to use as a back up.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  11. Customer wants Dial-by-Name Directory added as option to select in "If no one answers" for a User Extension. For now, the options are, Send to Voicemail, Forward the Call and Play Announcement.

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. Internal call transfer should show internal user extension name or extension number for cold transfer

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  13. I am writing on behalf of our customer who has expressed a need to be able to download a conversation in the RingCentral App. It would be nice if there is an option to download the entire conversation in RingCentral App Message. During post go-live support, some customers do not want to just copy and paste the entire conversation because it captures unnecessary information and its tedious. I hope there is a better way to download a conversation in RingCentral App Message.

    6 votes

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  14. Ability to include same direct number and use it as part of group within a ring group so it will keep ringing once call reaches the next group

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  15. The customer wants to see herself in the camera in a separate window while sharing her screen.

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  16. I would like to formally request the inclusion of the Poly VVX350 and Poly VVX250 models for customizing soft keys using a key template. Currently, only the Poly VVX450 is compatible with this feature, allowing the addition of external numbers on Presence. Expanding compatibility to include the VVX350 and VVX250 would greatly enhance the flexibility and functionality of the system.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  17. Ability to transcribe Call recordings in the past. Customer would like to transcribe their previous call recordings.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  18. The app has a limitation that allows renaming up to 30 groups, and any attempts to rename more than that will result in failure. We would like to request an increase in the number of groups that can be renamed within the app.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  19. The customer have a system that forwards the call to RingCentral (UC) that will have a whisper that the user will hear. Please have the UC account a feature that can accept calls with whisper.

    3 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  20. Currently, inbound faxes are directed to a phone number, which can be less straightforward to verify and manage. Client is concerned about phishing and bogus faxes containing potentially infected attachments. This issue has heightened the need for a more secure and easily verifiable fax address.

    We would like to request a feature that allows us to use a simplified, easily recognizable address for inbound faxes. This could be in the form of an email address or a unique identifier that is simpler to verify compared to a phone number.

    This change will enhance our ability to manage and verify inbound…

    4 votes

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    New  ·  0 comments  ·  Fax  ·  Admin →
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