12369 results found
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change pages
Where page 1,2,etc is only at the bottom, please also move this to the top.
1 vote -
When swapping a phone add a screen to assign location before hitting swap
When a phone is swapped from the Ring Central App to a physical phone, have a screen that pops for you to assign physical location. This will save time instead of having to go back into the phone setting the location and then back to the users to move forward.
1 vote -
attach images in video calls
Would like the ability to attach images in Ring Central video calls.
1 vote -
Include the RC Account Name for Forwarded Calls to Another RC Account
The customer have 2 RingCentral accounts. He needs to identify that the calls are forwarded from their RC account.
1 vote -
Ability to receive up to 5 calls.
Ability to let the app the ring and receive up to 5 calls and choose which call to answer.
1 vote -
IP Phone Do Not Disturb And Ring Groups
Currently, if a member of a ring group puts themselves in DND via their physical desk phone (Poly VVX450), no other member of the ring group can recieve the call; the system sends back a busy signal causing the call to route to the next step (either VM or Forward). However, if the user puts themselves in DND via the Admin Portal, the ring group/call routing works as expected or desired.
A member of a ring group SHOULD be able to put themselves in DND (either by their physical phone or desktop/mobile app) without affecting other group members' ability to…
7 votes -
Configure the Yealink base station and handset to ring simultaneously for incoming calls.
Allow the Yealink W76P base station and its paired handset to ring simultaneously for incoming calls. Currently, only the handset rings, but customers would like both the base and the handset to alert at the same time to ensure calls are never missed.
1 vote -
Support shared lines when a user logs into a hot desk phone
When a user is a member of a shared line and logs into a hot desk phone, the shared line should be available on the hot desk phone as the user's primary line and any other lines setup in Presence.
Currently, the user with a shared line can log into a hot desk phone but the shared line will not display/ring on the hot desk phone.
When a user logs into the hot desk phone, the phone should fully become that user.
1 vote -
Report that will show the Auto-Receptionist call handling
The customer wants a report that they can run monthly, which will show how a specific auto-attendant was used. They are mainly looking to see how many times that auto-attendant was called, how lomg the calls lasted, and which buttons were pressed.
1 vote -
New Text Messages to Appear on Top of the List
For new text messages may it be a new text thread or a new text message on an existing thread, it must appear on top of the list to get priortized.
1 vote -
Disable/Turnoff the Inbound international calling
Customer want to disable/turn off the Inbound international calling feature but its currently a limitation on the RC system since we only have a control to enable/disable the outbound international calling
1 vote -
Caller ID Name as a Number
We as customer, we don't really use Caller ID Name. It would be great if we can customize caller id name as a number itself.
5 votes -
Open Conference Line
Need to have an open conference line that can be use anytime with a passcode for quick conference for major issues
6 votes -
forward call queue calls to another call queue with same members if not answered or busy
request to forward call queue calls to another call queue with same members if not answered or busy
1 vote -
Ability not to see who picked up the call queue call
Ability not to see who picked up the call queue call,
When member's picked up the call from call queues.1 vote -
Denote a call is a transferred call in the screen when answering call
Ability to see if a call was being transferred. Would be nice to see if it is a warm or blind transfer if the call as it is ringing for the recipient of the transfer.
1 vote -
Voice Type selection in Prompt Library
Option to change the voice type aside the option to record using their own voice. Customer looking for option lie selection of voice like Female Voice 1, Female Voice 2 or Male Voice 1, and Male Voice 2.
1 vote -
Deskphone Only License
Have a tiered license for just a phone sitting on a desk that isn't assigned to a specific user. For example, a "hotel" desk, where anyone can come in and use the deskphone, but it's not priced on the same tier as a "Ring EX User" License, that has the capability to use the app and it's features. As we have a 100+ deskphone's throughout our organization that are just phones that any user can use, but they don't use the app or any of it's features (waste of money).
Also, if someone has a "Ring EX User" license but…
2 votes -
Disable Sending attachment for SMS/MMS
Customer is looking for an option to be able to disable sending attachment besides photo when sending SMS/MMS
3 votes -
Allow outbound calls from one agent to display in the call history of all agents in a call queue
When our organization misses a customer call, an agent will return that missed call; however, the other agents do not see that an outbound call was placed (returning the missed call). This leads multiple agents to call back the same missed call, resulting in inefficiency and an impact on overall customer satisfaction.
This feature would allow agents in a call queue to see, in real time, that the missed call was already handled from the RingCentral application on Desktop or Mobile.
3 votes
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