11812 results found
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Option to view extensions with no activities in call logs
Option to view extensions with no activities in call logs like a button or included on the filter button
1 vote -
In Call Handling be able to choose the call order between desktop/phoneapps as well.
Otherwise your phone and computer begin ringing at once and it is very disturbing. If i can defrentiate between app and deskphone, why not between apps as well?
1 vote -
Meta Data in Voicemail Playback
Currently when playing a voicemail it plays the name of the caller, if not available the caller ID number, but not both. It would be nice to have the following per our staff request...1. the option in mailbox settings to allow you to turn on/off the envelope informaiton (was in Shoretel/Mitel in the past)2. Play both the name and number3. Play the number more slowly4. Have the ability to "rewind" so you can replay the last section without having to re-hear the entire message.
8 votes -
Message Reminder / Snooze Message
Ability to set a reminder about a message. You need a way to "remind me in x days / x hours / tomorrow / next week" etc about any particular message
4 votesThis is now available in app, watch a brief how-to video here
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Porting in Local Number from US Virgin Island
Porting in Local Number from US Virgin Island
1 vote -
Show a rolling six weeks in the calendar instead of just the weeks in the month that is showing.
Many calendars show six weeks, not just the days in a given month. For example, if I am looking at the due date and it shows today, January 27th and I know I want to schedule for February 3rd, I have to click to go to the next month. Many calendar updates are simple, but planning for the future can add extra steps.
3 votes -
put none RingCentral contacts to their deskphone's presence keys
put none RingCentral contacts to their deskphone's presence keys
1 vote -
Sticky Mute Button
Wish the app had a sticky mute feature just like Microsip does. It doesnt turn off mute every call you have to do it manuelly. I would like this feature installed into the app as an option. Also wish it would display the providers name on the app as well for easy tracing. Provider as in which upstream provider the call came from. It would be a great fraud deterrent.
1 vote -
To have an option of knowing the call queue number recipient for the SMS
The system should have an option of showing on the SMS email notification on which call queue numbers the message was sent to.
1 vote -
Allow handling of multiple Call Queue calls
Currently, if you are on a Call Queue call you can receive a personal (direct) call at the same time and can switch to that call, reject it, etc. We have some smaller call queues where it would be beneficial for one person to be able to pick up multiple calls at a time. E.g. They're on a call queue call, see that another is ringing, and they put the original call on hold and tell the second caller that they'll be with them shortly (etc).Clearly, this would not be suitable in every instance but having the option would be…
116 votesAdmins, learn how to set up this feature here!
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Busy Number Auto-Redial
Busy Redial FeatureWith Verizon, if you dial a number and it is busy, you can dial *66 and hang up. Verizon will call you first when the number is free and when you pick up, redial the number that was busy so that you don't have to keep calling manually.Is there anyway for RC to look into doing this feature?
5 votes -
Restrict access to Admin Portal by geographic location of IP address
Prevent logins from IP addresses that are located in certain geographic locations. For instance, give the company the ability to restrict countries or regions of the world where they do not have a presence. This would provide additional security beyond 2 factor authentication.
27 votes -
Voicemail setting should show up in desktop app when Voicemail Setting is selected in the Role
Desktop App > Settings > Phone > Voicemail ONLY shows up in the desktop app when Notifications is checked under User Settings in the assigned Role. It would make more sense for this to show up when Voicemail Settings is checked, as we have Notifications disabled on our standard role. This is a much more convenient way for users to edit their voicemail than having to log into the service portal.
15 votes -
when creating a RC App team, display a users "Title" and/or "Department" so that users can be confident they are adding the right person
Use case: A user needs to set up a new team in the RC App with people from various departments. There are sets of employees in the organization that have the same name. i.e. John Smith in Accounting and John Smith in Operations. Problem: There is no way to see a person's title when adding members to a team in the RC App, making it impossible to know if you've selected the right person.Feature request: Add Title and/or Department to the user name section when creating a team, so that users can be confident they are adding the right person.
1 vote -
Add Nomadic 911 Addresses for Cisco Devices
This feature enables location detection when a user dials 911 from any of those endpoints. Location detection is based on the application’s or device’s interaction with network infrastructure elements with known locations, e.g., wireless access points, IP address ranges, and Ethernet switch MAC addresses.Currently, CISCO phones are not supported.
1 vote -
Call length recording - save option / sorting option
A way to clear out calls under a certain length, either a filter or a preset feature to not save calls that are under a certain length
1 vote -
change your phone number
The ability to change our phone number within the app would be really nice.
1 vote -
Adding a do not disturb key to the call pickup group or desk phone.
agents are receiving calls while not in the queue on the Bridge console. In the bridge console it require the agent to be a part of the call pickup group in the Belcan queue to answer call while in a call. The issue is when the agent logs out the bridge console and the queue calls still ring the desk phone. The only solution from Ring is to remove the agent from the pickup group each time they log out the bridge console. This will have the administrator to added each agent as a admin which will not work.
2 votes -
Be able to create customized folders for contacts
Really need to be able to compartmentalize the contacts into categories at will
9 votes -
generic key template
So it would be nice to have an option where you can make a generic key template and have the user save that template so that it could be used when a new phone gets added or a new user gets hired and the IT guy doesn't have to add each extension 1 at a time. For a big company that is growing and hiring this can be a very daunting task!
8 votes
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