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9677 results found

  1. Ability to allow administrators to enable/disable domestic calling for limited extension seats. This has come up a lot recently where prospects just want common area phones to dial internal extensions only.

    17 votes

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  2. Give Super Admin the option to automatically delete voicemails when users have been sent a notification email about the voicemail.

    17 votes

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  3. To add options on what information to be displayed for incoming calls from one of the contacts (e.g. First and Last Name, Company Name, Email, Title)

    12 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. I have users that report that when they are already in a meeting or call, the RC app will still pop up a reminder that they need to join the meeting - which they are already in. RC should already know they are in a meeting.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  5. when placing an outbound call, show the name of the person I’m trying to call BEFORE hitting the call button. This way I can tell if I’ve dialed correctly.

    14 votes

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  6. Avaya has a Crisis Mode in their existing on premise system that allows a Receptionist to see which extension dialed 911 within their organization. Would it be possible for RingCentral to enable this feature as well, please and thanks?

    6 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  7. -Supported so far are only list of pure email mail addresses separated with ';'.-For simple creation it should be possible to create lists in a format
    supported by
    email-systems like Outlook (including display names + spaces + <email>) , too.
    This is e.g.:
    Mike Galle <michael.galle@company1.com>; Thiem, Frank <frank.thiem@atos.net>;
    Anders,
    Marcel <marcel.anders@atos.net>
    (Please ensure using Outlook's text only representation)&quot;

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. AMA Group will have 50+ queues in their account and agents will be part of multiple queues. When the queue members dial out from the RC App, they need an easy way to select the Caller ID of the queue. Current method relies on queue members remembering which number they want to select from the list of company numbers and 50+ queues. It would be way more efficient if each number had a name associated with it to easily locate the required number

    2 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  9. Allow us IT admins to filter our users by those who don't have the department set. This allows us to better manage new user setups who may not be allocated to a team at setup stage, but allows us to easily see who needs adding to a department still. The filter box needs an unassigned option.

    2 votes

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  10. It would be really helpful if a notification popped up when an interoffice message is sent. (For example, in Microsoft Teams). When we receive a phone call the dial box pops up so we know to answer the phone. Right now, if someone sends a message, the only way we're notified is every 15 min or an hour via email unless you have the desktop app open.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. I have been asked if there is a way to access past fax, message and call history for employees and ex-employees, several times. Looking through RC, I am finding that this option is not available. Adding this as a function in the admin console of RC would be an amazing help. RC is all about communication. Document management is also a piece of the communication puzzle, just more of the administration side.

    8 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  12. Currently you are able to create an Audio only bridge by going to the web to get your Audio only bridge details: https://support.ringcentral.com/article/Conference-calling-from-your-online-account.html As we encourage our staff to mostly use the UC RingCentral app, it would be ideal for them to also be able to setup a Audio Call Bridge from the UC app as well instead of having to open their Online account to get their Audio bridge details each time. Audio only is useful for less technical users who do not want to click on the link to use either the RingCentral Video app or web versions.

    8 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  13. My company recently joined Ringcentral and many users wanted the ability to only see their dial pad without the extra things in the desktop app.I noticed that once you enable the HUD in the desktop app, HUD is able to undock from the main app as well as the 2 sub sections (Extensions and Park Locations) are each able to undock from the main window. You are allowed to close the main window while keeping those undocked windows open. Would it be possible to adopt this undock/dock feature to more sections of the app? My agents would love to be…

    16 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. In the previous version of Glip/RingCentral App, when you would view all of the tasks, it would organize them by the due time (if there was a due time) and show the due time clearly. This does not happen in the new app. It's caused lots of late appointments for us :(

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. When creating a task, there is an option to make the task reoccuring, but it is very limited. If you want the task to reoccur on the 2nd Tuesday of the month, you can do that. You can set the reoccurance schedule to monthly, but it will only go by the date. Outlook reoccuring dates have more options. It would be great to see that in the RC Task feature.

    8 votes

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  16. Allow users to enable a colorblind feature that makes presence indicators change to shapes (X, checkmark, -) for "Do not disturb", "Available", and "In a a call". A significant portion of the population cannot distinguish between the green and red dots currently being used to represent presence in the application.

    48 votes

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  17. We have a few Limited Extensions that we would like to deny outside dialing on, but have no way to restrict them to dialing just in-house extensions. It would be great if we could assign a custom role to Limited Extensions.

    2 votes

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  18. For financial companies, this is an important security enhancement. You can apply a template to turn these features off today, but users are able to turn them back on. If you restrict access to these features, it also restricts users access to basic end user voice mail features.

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. Hello RC, thanks for offering this platform.I would like to suggest a 'threshold' for the voicemail-to-email fowarding feature, so that short messages with no actual voicemail are not fowarded.We receive emails when callers do not leave a voicemail (for example, they record for 1 to 3 seconds).It would be nice if the forwarding ignored, or had the option to ignore, voicemails that are clearly too short to contain a message.Thanks for the consideration!

    1 vote

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  20. Some users never setup e-mail or look at txt messages the admins should have the option to be able to clean up these messages. would be also nice to have a sort options to list whom has the most saved or not viewed messages to see what clean up might be needed

    12 votes

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    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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