11252 results found
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Ability to use distribution list to fax to multiple recipients.
CASE:User has a schedule that needs to be faxes out to 7 different external businesses weekly. Currently their workflow is hampered by having to type out the email format [fax number]@rcfax.com seven different times. User would like to be able to send the fax to a distribution list which contains these fax recipients to speed up their workflow.What has been done:I have created a distribution list and added it as an authorized mailbox under the user's fax settings. Within the distribution list I put in a contact with the format [fax number]@rcfax.com as a test to see if it would…
1 vote -
RC Office Client will not install on Standard Users for Windows 11
I have noticed this problem in latest windows 11 client installs on a domain, it installs fine on administrator accounts and the ringcentral app shortcut shows on desktop under the users\administrator\appdata\ringcentral path. However, once you login as a standard user the shortcut is no longer there nor is it in the users\????\appdata\ringcentral folder path. Its ont a amtter of pinning or creating a shortcut to a user or even outting into the public\desktop folder because it originally installs from the users administrator account, so if you end up creating a shortcut naturally you will get access denied because of the…
1 vote -
Ring Central MVP Silent Uninstall for user-installed .exe?
Issue:Please provide an automated "silent" way to uninstall the user-installed version of the Ring Central MVP application for Windows desktop.Workarounds: I am able to manually uninstall it when logged in as the user from either the Control Panel or by clicking the "Uninstall RingCentral.exe" file from this directory:C:\Users******\AppData\Local\Programs\RingCentralHowever that is not a solution for large numbers of computers.Ring Central provides a script that uninstalls all versions of all Ring Central products.This is not practical as it removes other software like Ring Central Phone and Ring Central Outlook plugins as well.https://support.ringcentral.com/app/admin/desktop-web/powershell-scripts-uninstall-ringcentral-mvp-apps-classic-windows-system.htmlAdditional Information:I am able to silently uninstall the .msi version.…
4 votes -
Text message automatic away message
Text messages should have an ability to set an away message, similar to that of an email or changing your voicemail greeting, that will automatically respond to newly received messages. Our employees need a way to let their customers know they are not available if they are out of the office and intentionally disconnected. Without this feature we are constantly having to monitors each others phone lines and it is cluttered and in some cases intrusive.
25 votes -
Limited Extensions - Ring Count
Limited Extension Ring Count is limited to 4 Rings. Needs to be increased to 15 rings to match full license. Customer should not have to purchase Full License just to increase rings.
7 votes -
Persist - Increase Gateways in Gateway Group
Customer requesting Persist - Unable to deliver on providing Persist that will allow full site survivability due to the limited number of supported gateways in a gateway group. Request to increase to 12.
7 votes -
Option to Disable Notification for a single Co-Recipient
Make it possible, on a person by person basis, to DISABLE sending e-mail notifications to people that are Co-Recipients to an extension. Without this, the only way a person can stop notifications from the shared extension is for them to disable notifications on their own account. But if they do that, they also lose all e-mail notifications for their own extension. Scenario:Message-Only box (ext 3001)Notifications (e-mail) is Enabled for the extension. Notifications are being sent to support@ourcompany.ca Three staff are attached as Co-Recipients of that extension. This enables all three of them to access, listen, manage/delete messages that have come…
7 votes -
Add Contact Groups that can be applied to different sites
We work with multiple clients that have different sites, and I am sure many other RingCentral customers do as well. The global directory adds all phone numbers in the company to the directory, however our sites would benefit greatly from having Contact Groups that are specific to their site. Having the ability in the admin center to create different contact groups and apply them to different users/sites would be very beneficial.
6 votes -
Remind/inform your customers who are waiting for your service how many clients are waiting before them.
remind/inform your customers who are waiting for your service how many clients are waiting before them.
1 vote -
Add addition key presses
We would like to add additional key presses, this inconveniencing our company.Thank You
1 vote -
Notification Rules for IVR menus
IVR menus share the same notification rules as the main line. If this was separate, we would be able to send different notifications for different IVR menus to different users
1 vote -
Click to Dial On Computer and RingCentral Mobile
Our field sales team love the idea of being able to work from their computer and be able to click on a number on the internet or their CRM and have the number be called by their RingCentral mobile application on their mobile device.
3 votes -
Add an interrupt message when a call is placed on hold
It would be beneficial for us to be able to play a marketing message to our customers that would interrupt the hold music in a similar way that a message can interrupt the music while a person is waiting in a call queue
9 votes -
Allow device ordering for more than one number at a time
Please allow admins to order more than one phone at a time for end users at a site. We should be able to add them all to one order at the same time. This would go for regular end users as well at different locations. One order at a time is inefficient
3 votes -
Disable Speakerphone
Phones in secure locations require the disabling of the speakerphone. Controlling the feature/function from the Admin portal would be extremely useful; especially with a large number of phones to manage.
1 vote -
VVX 350 Polycom desk phone does not remember Speaker Phone volume after powering off and on again
The VVX 350 Polycom desk phone does not remember the Speaker Phone volume after powering off and on againPlease configure the phone, so it remembers the Speakerphone volume.The Polycom phone does remember the Ring volume on the phone when unplugging from the power and plugged it back in.
1 vote -
Phone System Visual chart and all extension setting
The customer is requesting to have a visual chart of their phone system and extension setting available in the service web
1 vote -
Autoprovision support for Yealink CP935W conference phone
Please add autoprovision support for Yealink CP935W conference phone
1 vote -
Notifications for messages reactions
Please add notifications when another user reacted to your message with emoji.
2 votes -
how do i see who had desktop app and who has mobile app
i want to know who is desktop/laptop and who is mobile phone
2 votes
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