10757 results found
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Call to external number notifying a voicemail was left
Have an inbound call routed to a specific call queue based on a custom answering rule set up. That call would then go to voicemail letting the caller know to leave a detailed message. Once the voicemail is left, the member that is designated to answer the call would receive a phone call to their external cell phone either notifying them that there is a voicemail, or it would replay the voicemail message that was left. Having both of them as an options would be nice. We'd also like an Email message to be sent out to a specific Email…
3 votes -
Option to Disable Missed Call Popup on deskphone.
Would like to be able to disable the Missed Call Popup on Yealink T48S (and other Yealink models). Would also like to disable the MissCall Power Light Flash.
11 votes -
Allow Deletion Of Users Chat/Message History at Once. So the extension will be empty and ready to be used by a new user/employee
Background:We would like to be able to Delete all Of Users Chat/Message History at Once, so that we can use the extension for the new employee. This could help so that users settings would be followed by the new user and extension would be kept on the same call queues and forwarding. We do not want to manually delete the user and create a new one.
5 votes -
Ability to send invites to end users even if their extension is enabled
THIS IS URGENT! It affects RingCentral's long-term ability to sell into larger accounts.In large organizations, the person that negotiates the deal isn't the person that sets up users, and that person isn't the person that assembles, distributes and tests desk phones, and that person isn't the end-user.In order for the person distributing phones to be able to test outgoing calls, the extension must be enabled by adding a password and PIN. However, once that is done, there is no way to bulk send invites to the end-users. You have to do a Reset & Assign on each extension, which is…
7 votes -
SELECT MULTIPLE CALL QUEUES IN CUSTOM RULE
Please add as an option for (1) multiple call queues to be selected under the company wide custom rule section of the portal's auto receptionist, and also (2) forward to external number. My caller needs all calls to be routed to at least 5 queues during the weekends only or to an external number right away without going to any individual extensions to setup forwarding there. So far we are unable to do so as the custom rule only has limited to 1 extension, 1 call queue, voicemail or announcement only which greatly limits their business.
2 votes -
Integrate local Mac Contacts within the app (like RingCentral Phone does)
This applies to the RingCentral app on Mac (not sure it if would apply to Windows as well). In the old RingCentral Phone app, it would integrate with the Mac's local Contacts app (Settings > Contacts > View Mac Contacts). Doing this would allow the list of calls/texts to be populated with the callers' names instead of phone numbers. This was great. In the new RingCentral combined app, this isn't possible. Under Settings > Calendars and contacts you can connect the app to Microsoft and Google, but not your local Mac Contacts app. Thus I currently have to run both…
13 votes -
Allow admins to reset passwords and send to users when they forget passwords.
Users have a hard time remembering passwords. From all other admin portals I can send a password reset to the user. I would like to be able to do the same things from Ring Central. I don't need to manage their password.
5 votes -
Autoreply for SMS and auto forwarding
It will benefit the business where in customer's are not only reaching them through call but also sending SMS. It will also notify their customers through text if they are not available at the time. It should work like the auto reply and forwarding in email.
25 votes -
173 votesFuture Consideration ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
September 2023 UpdateThank you for your responses and feedback everyone! Product has completed their research into this possibility and have confirmed that at this time, the feature is not on any upcoming roadmaps. With this update, the status for the idea has been changed to Future Consideration. Hello everyone, Thank you for your interest in this idea. As our product managers are researching this feature, they'd like to know if you want this to be for Direct Messages and Teams, or just Direct Messages? Please leave your feedback and use case via comment. Thanks all! -
Calling Waiting On Business Lines
There should be an option to be able to place calls on hold and answer other calls on the same phone. Right now because 3 phones share the same main line I'm having to run from one desk to the other and place on hold even though their all calling the same line. Its very inefficient.
5 votes -
Need to ensure RingCentral remote control during screen sharing is only enabled for IT - currently seems like an all users/none option i...
...s available.. Need to ensure RingCentral remote control during screen sharing is only enabled for IT - currently seems like an all users/none option is available. Understand that access will need to be temporarily granted for target user/machine that's sharing; however, maybe there's a good way to make it temporary - so long as a user in "RC Remote Control" group is the admin taking control.
1 vote -
Automatically arranging the physical side car list on alphabetize order
We want to request to have a feature that will automatically arrange the physical side car list on alphabetize order without the need to do it manaully on the Presence settings of the user extension.
1 vote -
Auto answer for agents when the call homes automatically delivered to the first avialable agent.
Would helo with the produtivity. Agent doesnt have the option to decline and no delay in call being picked up.
1 vote -
Correct verbal to text messaging
You need to improve the verbal to text messaging system currently used. Almost all of the text messages have errors, some as much as 20% of the message is incorrect. Examples would be "Getting mentioned does have a wonderful cattle on the status..." and "I hope it's not to proceed." Instead of "I hope it's not too pressing". I have verbal to text messaging on my Verizon cell phone and they are almost always 100% accurate.
5 votes -
Polycom Transfer to Directly Voicemail
You should be able to forward a call directly to Voicemail using a polycom VVX phone without having to change your forward type to blind. Is there a way to add a forward to VM button on the screen?
7 votes -
Outbound Calls Tagged as Robocall | RingCentral
Is there really no way of getting through this update?
https://support.ringcentral.com/article/Outbound-Calls-Tagged-as-Robocall.html
Outbound Calls Tagged as Robocall | RingCentral
For cases such as businesses like Dr. Office, Clinic, Hospital, Law Office, Accounting Firm
I hope it does make sense if this business make an outbound call and be tagged as Robo Call - definitely there will be a huge impact to this type of business.Having to call all this business clients or prospects and advise it's not a SPAM Call. Seems to be unrealistic solution.
72 votes -
Set Permissions for creating team channels
Right now, anyone on our team can create a team channel. This had proven to be very ineffective, a distraction and just super cluttered for all users. I would love to see only admins be able to create team channels. Thank you!!!
1 vote -
Call history of a specific contact
Today we have a list of all call histories. However, we don't have a view of call hostory of a specific contact. So, the use case would be like:I go to the call log screenI tap one of the records I'm able to see all the call history of this specific contact
1 vote -
Attachment Types
Need other options besides PDF. Would like JPEG or PNG.
1 vote -
Call logs downloaded content
To be able to have a one year range for the downloaded call logs content
1 vote
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