13256 results found
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delete a guest belong to a team chat in ringcentral app
As a Super Admin the ability to manage team chats created by other users and delete guests or members added on the group chats
2 votes -
Support wideband (HD Voice) audio for custom hold music playback
Currently, custom hold music uploads are limited to 8kHz mono (PCM 16-bit or G.711a WAV, or MP3), per RingCentral's documentation. This is narrowband, telephone-quality audio, noticeably lower fidelity than the HD Voice codecs (G.722, Opus) RingCentral already uses for live call audio on supported devices and plans.
I've noticed a clear quality gap: hold music on RingCentral calls sounds significantly worse than hold music I've encountered on calls with other providers, which appear to use wideband audio.
Feature request: allow hold music to be transmitted using the same wideband codecs (G.722/Opus) already supported for live voice, when the call and…
1 vote -
Bulk Edit Capability for "Accept Queue Calls" via User Settings Templates
Feature Area: Admin Portal > Users > Templates / Call Queues
Description:
The customer is requesting the ability to bulk edit and push role updates—specifically the "Accept queue calls" toggle—to multiple users at once using User Settings Templates. Currently, there is no easy way for an admin to mass-disable or mass-enable this setting for call queue members. Additionally, they are requesting a more streamlined, accessible way for admins to toggle this setting on/off for specific users when they go on temporary leave or vacation.Use Case:
An admin needs to temporarily disable "Accept queue calls" for a large group of…1 vote -
3 votes
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Feature Request: IVR Key Press Enforcement & Extension Dialing Isolation
Feature Request: IVR Key Press Enforcement & Extension Dialing Isolation
Status / Problem Statement
Currently in RingEX, if a caller dials an IVR direct number and presses a single digit (e.g., "1") immediately upon connection, the system frequently interprets this as Direct Extension Dialing instead of an IVR Key Press Assignment.If the account has a single-digit extension matching that number (Extension 1), the call routes directly to that extension, completely bypassing the IVR menu logic. This allows callers (and robo-dialers) to accidentally or intentionally bypass intended IVR routes, breaking call flows and disrupting staff.
Proposed Enhancement
We need a…2 votes -
Bulk license transfer for Cost Center
Ability to transfer licenses in bulk in Admin Portal. As of now, transferring the license cannot be done in bulk
20 votes -
Disable Call Notes Announcement - User Level
Provide administrators with the ability to disable or customize the Automatic Call Notes announcement on an individual-user basis.
1 vote -
Global OPT out feature toggle
Add a global opt out check box in settings, for companies that use such platform for sales.
Aswell as if you check the opt out feature below a number it stays checked on that number even if you click off of it, until you uncheck that box on that specific number.1 vote -
multi-pane phone dashboard
I’d like to suggest a layout option for the RingCentral desktop app that would make it much easier to use throughout the workday.
It would be extremely helpful to have a customizable multi-pane Phone dashboard where users could view several functions at the same time instead of having to switch between tabs.
For example, I’d like to be able to have separate panes for:
- Keypad / Dialer
- Recent Calls / Call History
- Voicemail
- Text Messages
Ideally, these panes could all remain visible on the same screen and be resized or rearranged by the user. The goal is to be able…
1 vote -
capability to turn off inbound SMS but can still send SMS
we wanted to have capability to capability to turn off inbound SMS on all or selected numbers but can still send SMS for promotional purposes or customer updates
1 vote -
Documents Preview
Ability to replicate the font and exact details of the document or any attachment, like the exact size and style of the font, color, and other preview features in RingCentral app.
12 votes -
ability to have end option call in browser dialer
The option to choose "Leave call or "End call for everyone is only available if they merged calls using the desktop application
1 vote -
Allow individual lines to have the same capability as the shared line
Allow individual lines to have the same capability as the shared line. Individual lines should allow other team members to see and reply on behalf of other teammates, this will allow a seamless client experience regardless who is off or not.
1 vote -
Extend Message Data Export Date Range
Subject: Request to increase the 180-day limit for message data exports.
Current Limitations
Date Range Cap: The system currently limits message data exports to a maximum of 180 days.Format Restriction: Exports are currently only available in JSON format, which requires technical expertise to parse and read.
Requested Enhancements
Extend Date Range: Increase the maximum export limit to 365 days (or "All Time") to better support annual compliance audits and year-over-year reporting.Additional Formats: Introduce human-readable formats such as CSV or PDF to allow non-technical users to review data without external conversion tools.
Business Impact
Increasing the date range and…3 votes -
Enable Screen Sharing functionality in the RingCentral Desktop App even when the user is actively paired with a deskphone.
Screen sharing should remain fully functional in the Desktop App regardless of audio endpoint (deskphone, headset, or softphone), provided the user is already in an active session.
2 votes -
Option to Hide “Auto-Answer” Function in Roles & Permissions
Add a configurable option within Roles and Permissions that allows administrators to hide or disable the “Auto-Answer” function for selected roles.
2 votes -
Template for Phone Configuration in the Admin Porrtal
It would be ideal to have a user template for the Phone Configuration Screen Display settings that we can apply, so it can be easily deployed to more than 100 desk phones.
1 vote -
Workflow: Automatic SMS After Incoming Calls to AI Receptionist
I’d like to request a feature that automatically sends an SMS whenever an incoming company call is routed to the AI receptionist. When a call comes in, the system should trigger an SMS to the caller’s phone number, ideally using customizable message templates based on the call outcome, such as answered, missed, transferred, or message taken. This would help businesses follow up with callers immediately, confirm that their call was received, and maintain better communication with customers without requiring manual follow-up.
1 vote -
Export All Phones and Their Associated Shared Line Groups
Please consider adding an automated reporting or export feature that allows administrators to generate a single spreadsheet containing all phones on the account and the Shared Line Group associated with each phone.
Currently, there is no automated report that provides this information in one place, which requires administrators to manually gather and organize the data.
1 vote -
RC App Icon - Dark Mode Appearance
The Dark Mode Appearance of the Icon should keep the Orange square; the other lining of the app is orange, which is the brand color of RC more than blue. The White foreground inside the squircle should be black instead
1 vote
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