12369 results found
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Add the information of when an extension got disabled
We would like to request a feature where Super Admins receive an automated notification whenever a user extension is activated or deactivated.
2 votes -
Ability to Seperate Fax folder based on the Fax number of the customer's account
Ability to Seperate Fax folder based on the Fax number of the customer's account
3 votes -
Mitel 6940: Presence status in Company Directory view
Mitel 6940: Presence status in Company Directory view
When users access the directory to look for someone they cannot see their presence (whether they are on a call or not). On the old Mitel platform the little box by their name would turn red when on a call. The little box is still there but just stays black whether they are on a call or not.
4 votes -
Call transcription Inquiry Trying to find if we could turn it on for individual users by an admin in BULK Expectation - Should have an opt
Call transcription Inquiry
- Trying to find if we could turn it on for individual users by an admin in BULK
Expectation - Should have an option in Admin Portal to enable Bulk enabling of transcription just like how CALL RECORDING is being enabled for users
- We want to be able to download the transcription - as an admin
Expectation - In call logs, aside of the call details and recording, there should also have a column for the call's transcription
1 vote -
CALLS to UC Phone numbers that are set as CCRN should show logs in RC/UC too
ALLS to UC Phone numbers that are set as CCRN should show logs in RC/UC too
This is working when numbers are cloud connect but not in numbers assigned as CCRN
Need to see the logs in reporting and analytics
1 vote -
Stop Voicemail Recording Automatically Once Threshold Reached
Stop Voicemail Recording Automatically Once Threshold Reached
The system should automatically stop recording voicemail once it reaches a threshold of 3-5 minutes.
These more than 5 minutes voicemails are not being saved on the admin portal or RingCentral app, making customers miss important voicemail messages left without the ability to retrieve.
2 votes -
Feature Request: Chat, Search, Emoji, and Bot Improvements
Dear Development Team,
We have received customer feedback regarding the RingCentral App (Desktop and Web) that requires your review and consideration for future enhancements.
Primary Area of Concern: Chat / Messaging
Affected Versions:
RCAppDesktop/25.4.3012 (Windows 11, x64)
RCAppWeb/25.4.31
Reference ID: 18fcd92f-7276-42ca-9b44-7ac178b2e326
Requested Enhancements
Search Functionality
Improve accuracy and relevance of chat/message search.
Enhance performance and usability.
Introduce richer search features (e.g., improved filtering and historical message retrieval).
Emoji Support
• Expand the emoji library available in chat. Add more emoji
• Improve ease of use and accessibility of emojis within the messaging experience.
- Bot Functionality
• Enhance bot features and…
2 votes -
Auto-Connect Calls in IVR Menu When No Option Is Selected
We would like to request an enhancement to the IVR Menu extension.
Currently, if a caller does not select any option, the IVR repeats the prompt three times and then disconnects the call. We are requesting a feature that would allow calls to be automatically connected or forwarded to a designated extension if no menu option is selected within a configurable time frame.
This enhancement would help prevent dropped calls, improve the caller experience, and ensure that callers are still assisted even if they do not make a selection.
Thank you for considering this request.
2 votes -
To send a hyperlink of a user that can be clicked once by another user and will start a conversation with that user
A hyperlink of a user can be sent via message and the other participants can click it once and will start a conversation to that user.
2 votes -
Creating a separate folder for clients you need to get back to or follow up with
I have clients I need to follow up with and instead of keeping it as unread it would be nice to have a separate section I can put them in, to make sure I go in there and follow up with those clients.
2 votes -
All phone numbers are assigned to a single user to manage SMS.
To have the ability to have all phone numbers to be assigned to a single user to manage SMS even if the phone number is assigned to a user extension.
3 votes -
Delete task from the Main window only.
For example, I create a task, it's displayed in the main window and appears in the tasks on the right. If I want to delete it in the main window so it doesn't get in the way, I press 3 and there's a "delete task" option. But then the task is also deleted from the task list.
Is it possible to add an option in the three dots, besides "delete task" "delete task notification"?
3 votes -
Presence
Allow AIR extenstion to be added on user's presence
3 votes -
Ability to prevent calling blocked numbers
Ability to prevent calling blocked numbers.
Option to block outbound for blocked numbers.If I block the number on super admin itself we are able to make calls to same number
we are using other cloud dialer while we blocked the number we cannot make dial
but I don't know why Ringcentral don't have options13 votes -
Remove keyword "CANCEL" from automatic OPT-OUT for SMS
I have advised my clients that when they want to cancel their appointment for my business to send a text message containing the word "CANCEL" to my company number. Instead of me receiving just the SMS those customers ending up on the OPTED-OUT numbers, now I have no way of sending SMS to them. Please remove this keyword "Cancel" from automatically going to opted out number, my keyword for opting out of SMS is "STOP"
26 votesThank you for this feedback!
As a workaround while this is being reviewed, instead of asking customers to respond with the word Cancel, you could ask to respond with 1 to Accept and 2 to Cancel.
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Customer wants to use 2 different Main Number
Customer wants to have an option to use 2 different company main number at the same time on their RingCentral account and have 2 separate auto receptionist in 1 account.
1 vote -
Option to send a Message to another user or group in the account and tag it with a high-priority alert until the message is viewed.
This option is beneficial for important messages as it will continuously alert the other user or group.
1 vote -
headset remote desktop
Allow or expand the recommended headset and include the HX Gaming headset to work with the Remote Desktop app.
1 vote -
An option to set DND for 30 minutes or one hour for lunch break
So we don't forget to turn off DND
1 vote -
Poly Edge E300 / E400 cannot currently be enabled for “Key Templates"
Please add a key template for the Poly Edge E300 / E400 to allow for centrally managing speed dials and the function of the softkeys.
1 vote
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