12662 results found
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e911 Location for remote sites in Prudhoe bay Alaska, with Physical Phones
E911 Location for remote sites in Prudhoe bay Alaska, with Physical Phones
3 votes -
The RingCentral add-on to Teams created an issue with Presence.
The RingCentral add-on to Teams created an issue with Presence. (Case number: 31407942 has been started). While this is fine for Teams use it will re-organize the team members SDDKEY's on their desk phone in the order they were sorted or moved and not to their previous numbered locations. However, it will never populate in the desk phone if the user has speed dials or custom keys in that numbered location. The quick solution was to log into their account by using the RingCentral Phone App. This was a great tool to add presence in bulk with more control as…
1 vote -
Having AI Receptionist Pause When caller is Talking
The customer reported that the AI receptionist talks over callers by completing its sentences while they are speaking. They would like the system to pause when the caller starts talking to allow for more natural interaction.
1 vote -
Ability to Choose How Incoming Calls Are Handled When Call Waiting Is Disabled on Dedicated Fax Extension Using an ATA Device
Currently, within the RingCentral system, when Call Waiting is disabled on a fax extension, any second incoming call is automatically routed to voicemail while the first call is active. This is the system’s default behavior.
The customer is requesting the ability to customize how incoming calls are handled when Call Waiting is turned off on a dedicated fax extension using an ATA device. Specifically, they would like an option to:
Play a busy tone instead of routing the call to voicemail
Play a custom announcement
Reject the call without forwarding to voicemail
Redirect the call to a different extension or…
2 votes -
Have a "cold/blind" transfer go to the call queue voicemail like it does on an "ask first/warm" transfer
We found a situation with transferring a call to a call queue where an "ask first/warm" transfer functions differently than a "cold/blind" transfer.
If a User "cold/blind" transfers a call to a Call Queue and nobody answers, it goes into the user's voicemail who transferred the call instead of the Call Queue voicemail. We don't approve of this. It should go into the Call Queue's voicemail.
If a User "ask first/warm" transfers a call to a Call Queue and nobody answers, it goes into the Call Queue's voicemail. We approve of this.
If a Call Queue receives a call and…
5 votes -
View Success/Failure Rates for Bulk SMS
Requesting the ability to see percentage-based analytics for bulk SMS to easily determine whether all messages were sent successfully or if some were not received by recipients due to rate-limiting by certain mobile carriers.
4 votes -
Disable Add opt out message on RingCentral app for Text
Disable Add opt out message on RingCentral app for Text
5 votes -
The option to Pin Conversations to top
Give a option to Pin conversation in text messages to the top of the conversation list.
1 vote -
BeeTexting License
BeeTexting Feature
1 vote -
BeeTexting Feature
As a small business owner, we would like the ability to use the B-texting feature without purchasing an additional license, or to have the option to replace unused features—such as video—with B-texting instead, without increasing our bill, as this would greatly benefit our business.
1 vote -
Assign Message only extension to the automatic call recording
There's no feature to assign a message only extension to the automatic call recording. It would be better to have the option to listen to recordings on the call logs rather than going to the apps and listen to it one by one.
1 vote -
1 vote
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Enable the option to send callback requests to another call queue when maximum wait time is reached in Ring EX Call Queue Booster
If we don't get to the customer's callback request within the maximum wait time of 30 minutes we just get a missed call notification with no phone number to call the customer back, so that means upset customers who are still waiting on a callback. If we could successfully send the callback to a different queue instead of getting a missed call notification that would fix it. I do have the ability to set the settings to do exactly what I described but it does not work, it only gives me a missed call and never transfers the callback to…
1 vote -
Increase maximum wait time in queue to 60 minutes in Ring EX Call Queue Booster
Whenever a customer requests a callback and we don't get to the call within the call queue maximum wait time of 30 minutes the call just drops and we only get a missed call notification on our end. I tried dumping it into another queue when maximum wait time is reached but that doesn't work either, just the same result of a missed call.
1 vote -
Full Call Transcript for Merged Calls
The ability to generate and access a complete, continuous transcript for calls that have been merged (e.g., when multiple participants are combined into a single active call session).
Current Limitation:
At this time, merged calls do not produce a unified transcript reflecting the entire conversation. This creates gaps in documentation and makes it difficult to review discussions in full context.Business Need / Use Case:
Maintain accurate and complete records of multi-party conversations
Improve compliance and documentation
Enhance coaching and quality assurance reviews
Provide better visibility into full customer interactions
Having a consolidated transcript for merged calls would significantly improve…
2 votes -
Save Speaker and Ringtone Preferences at Device Level Instead of Per Login Session
Issue:
Experiencing an issue where speaker volume and ringtone preferences do not persist when logging in and out across multiple devices.Environment:
-Uses multiple devices: desktop, laptop, mobile phone, and iPad.
-Preferences appear to reset per login session instead of saving at the device level.Expectation:
-Audio output and ringtone settings should be saved per device, not reset each time they log in on different endpoints.2 votes -
Outbound call control or Outgoing call settings
Request the ability to add a configurable delay to outbound calls made from RingCentral phones. The feature would allow the caller or user to set a brief delay before the dialed number receives the call.
3 votes -
ringdown (auto dial) for limited extension
please have ringdown (auto dial) feature for limited extension for all devices
3 votes -
SMS Read Receipt
Read receipt helps agents monitor the status of their messages to clients.
Most importantly, it:
Encourages timely replies: Knowing the sender can see when they've read a message may prompt faster responses.
Enables follow-ups: If something is read but unanswered, it signals when it’s appropriate to follow up.
13 votes -
Call transcripts in reports
For admins: please enable reporting and link to call transcripts and notes/summaries in the same area where we can access call audio files
11 votes
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