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  1. We are using Ringcentral app for years now and Ringcentral contacts are sync with my Phone directory (Android phone) through google I have contacted Ringcentral technical support and I was walked through how to un- sync my Phone directory with Ringcentral however after the un-sync I need to remove 500 RC contacts on my phone manually, It would be helpful after the un-sync the data from RC will be removed from my phone directory or a way to do this in bulk from the RC app

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  2. Ability to receive faxes from an automated source or system

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  3. Dear RingCentral Development Team,I would like to propose a feature request that would enhance the user experience and security of the RingCentral App for both mobile and desktop platforms. Currently, the RingCentral App automatically logs users out after 14 days of inactivity for security reasons. While security is a paramount concern, we believe that offering administrators the ability to customize this inactivity log-out duration would provide more flexibility and better cater to individual organization needs.Feature Request: Customizable Inactivity Log-Out DurationDescription: Allow administrators to define and customize the duration of inactivity after which users are automatically logged out from the RingCentral…

    25 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  4. We have multiple phone numbers that all ring on the main line. It would be useful if we could have different ring tones to differentiate which number a caller used to contact us. (We are opening a branch office but keeping our Admin centralized.) This would be incredibly useful so that we know which service branch is being called.

    91 votes

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    Planned  ·  16 comments  ·  Admin Portal  ·  Admin →
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  5. Please make inbound SMS text messaging included with the plans for purposes like 2 factor authentication codes. Like phone.com, inbound text messaging works automatically without doing anything but they do need to register for outbound text messaging.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  6. we need the ringcentral saved contacts to reflect when the call is being forwarded to an external number, so we will know who is the person calling.

    2 votes

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    New  ·  0 comments  ·  Contacts  ·  Admin →
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  7. Add an option to automatically block calls if marked as spam

    6 votes

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  8. 10 ----> 11 - initial call
    11 ---> 12 - put on hold 10, calls to 12 - in the display of 12 it shows talking with 11, and then 11 transfer 10 to 12.
    10 ---> 12 - 10 and 12 talk, in the display of 12 it shows talking with 10

    When the call ends, in the history of 12 it shows the call came from 11, and not from 10.

    Is there a way/configuration that in the history to show that the call came from 10 instead of 11? Yealink T46U

    3 votes

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    3 comments  ·  Other  ·  Admin →
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  9. Edit in Call handling in User Settings.

    Customer's are having issues editing the number in call handling settings.

    10 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  10. We are able to block the outbound Caller ID but are unable to block the Text ID. This would be a great addition for Do Not Reply text messages.

    11 votes

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  11. Sync across multiple devices. Desktop PC, laptop, tablet and mobile.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  12. Shawn would like to have an option to disable the music while connecting when dialing an ext thru intercom

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  13. In the RingCentral Portal under Phone Numbers / Numbers in inventory, there isn't a way to bulk assign. Can that be updated so multiple selected numbers can be assigned at the same time? Thank you

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  14. In the RingCentral Portal under Phone Numbers / Numbers in inventory, there isn't a way to bulk assign. Can that be updated so multiple selected numbers can be assigned at the same time? Thank you

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  15. When accessing RC app call logs and clicked on all calls, it should display all the calls together like the design of the old RC PHONE APP

    2 votes

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  16. an option to add Park button to the shortcuts just like the old RingCentral app

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  17. Individual users signing in as themselves for shared fax lines

    We are a healthcare organization that spans the United States. We have RingCentral fax lines in which providers send and receive into.

    e.g.

    Facility 1 -> 800-100-000
    Facility 2 -> 800-100-001

    The problem we are running into, is that the only we we can see RingCentral working is by creating these facilities as "users", and using shared access passwords that multiple users can know.

    I have since set-up SSO, so our individual users can sign in, but this offers no visibility into the sites they manage, more specifically the faxes.…

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. Under article 'Uninstalling RingCentral apps using a PowerShell script on a Windows system', the script uninstalls all of the apps, what we need is a stand alone option to just uninstall the RingCentral Phone App.

    1 vote

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    New  ·  1 comment  ·  Application  ·  Admin →
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  19. You can only put max 25 templates. We would love to increase that, or even make it unlimited.

    2 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  20. 2 votes

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    New  ·  0 comments  ·  Fax  ·  Admin →
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