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10496 results found

  1. Easily Copy Meeting Invite Content - Feature Request

    Requesting for a feature where RingCentral application user can easily copy the Meeting Invite Content/Information without needing to start/schedule a meeting on the RingCentral application. Currently the app only has the option to copy meeting link in line with the "Your personal meeting ID:" portion.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. Merge Calls in Mobile App and THEN be able to leave as the Host

    Very simple. On the mobile app, accept a call, add a call, merge those calls, and then exit the call as the host, while the remaining callers stay connected. This is great for introducing two callers and then being able to exit the conference call, while allowing it to continue.

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. Allow designating unanswered call queue calls to roll over to a backup call queue.

    For individual users we already have the functionality to disable voicemail and instead redirect unanswered calls to a designated call queue. However, we do not have the option to set this same option for call queues/groups.This would be a useful setting to balance call load when one of our queues fills by redirecting additional calls to another queue.

    5 votes
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  4. Ability to add all three parties on warm transfers prior to release as an option rather than toggling to consult between parties.

    Ability to add all three parties on warm transfers prior to release as an option rather than toggling to consult between parties. At this time you can only toggle between your two parties on the warm transfer. We have a need to be able to consult with all three parties together rather than toggle between the consultations before transferring.

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  5. Improved texting function by adding a dashboard with ability to get my client's feedback to Google, Yelp, etc.

    Look carefully at Kinect.com. They offer an excellent texting feature that allows me (and any staff) to use text messages to instantly communicate with prospective (and also converted) clients and, perhaps most importantly, to easily allow clients to give a testimonial on Yelp and I think Google and facebook which is very valuable for service businesses. Kinect is too expensive so you will have an easy time competing with them and believe me, people will love your service even more!

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  6. Ability to sort teams in a folder alphabetically

    We have a folder in our Messages list for "Providers". Within this folder there are 40+ providers we regularly work with. As of now, there is no way to sort this list. It would be nice to be able to sort them alphabetically so you could quickly locate a provider's team/group.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. Call Handling- forward calls to another Ext and ring to a mobile/desktop app for another user

    In Call handling, you should be able to forward your phone to another users ext, and have it ring to that persons mobile/desktop app. Currently it only rings to a physical phone.

    19 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  8. POP UP SCREEN WITH NEW MESSAGE/FAX ETC

    We use to be with 8x8 (no we are never going back) but I did like that if I received a message that it popped to the front of the screen. I see it can do this for a phone call but not a message.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. Allow RC users to make internal phone calls after business hours

    We have set business hours for our company, so that outside callers cannot reach us after 5pm, for example. HOWEVER, this also disables our own staff from calling one another. The calls go straight to voicemail. Would like the ability to have business hours for external calls and yet still be able to make calls to our internal RC users that are still in available status.

    36 votes
    Future Consideration  ·  3 comments  ·  Other  ·  Admin →
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  10. Combine back-to-back messages from the same user

    Users often send multiple messages back-to-back, sending a message as they complete each thought, rather than composing a full message and posting once. This is a natural way many people communicate in chat and IM interfaces. It would be great if the app could combine consecutive messages from one user into a single message visually. There could some invisible timer in the background so if a minute or two passed with no new posts, and the same user posted another message, that would be treated as a separate message.RC Classic did something like this - see attached screenshot. Each line…

    8 votes
    Planned  ·  4 comments  ·  Application  ·  Admin →
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  11. Different contact numbers for different tier support

    Ring Central should seperate different tier supports. Cases that were transferred to Tier2 supports should communicate with Tier2 support. It is very time comsuming if your case is handled by tier2 support then answered by Tier1 then will be transferred.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. Settings button that brings you to the website to see the call log

    I needed to see my call log and in the old (wonderful, best EVER) app I could simply hit settings a couple of times and it would bring me to the website where I could update my voicemail and check my call log. Now, I have to go to the website and log in and it's an extra step that is very cumbersome considering all the passwords I have to remember. There's not a "remember me" button so I don't have to log in every time.I previously spoke with someone at Ring Central about how the new app is a…

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. Display Incoming Caller ID to Busy Call Queue Member

    Call Queue member is a manager that would like to see incoming calls to her branch when she is already on a call so that if the call is one she is waiting for she may end the call she is on and take the call.

    6 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  14. "Off Hook" auto dialing

    I need a way to program a phone to automatically dial a (hard coded) number when the handset is picked up. You will commonly see this in common areas. For example, I would like to have a phone that when picked up auto dials a receptionist without having to dial an extension, and this is the only number this phone can call.

    9 votes
    Implemented  ·  5 comments  ·  Other  ·  Admin →
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  15. Voicemail Notifications/Voicemail Greeting access

    Provide a way to prevent users from changing their voicemail notification to a non-company email address. Our understanding is that if we turn this access off, it also removes their access to record their voice mail greeting. Our concern is that associates could be forwarding voice mails that contain private or confidential information to non-company emails

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. CREATING EVENTS; YOU SHOULD BE ABLE TO CLICK THE TIME AND IT COMES TO THAT SPECIFIC DATE

    Would make life easier if you could press the time in the events and it make the event on the same time and date like it used to be.As well as to show the actual day ex. Monday, Tuesday while looking at day to day Calender.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. Ability to select the amount of times the auto-receptionist repeats herself without caller action

    The default amount of times it repeats itself is 3. But if it's a collect call the call would drop before the recording finishes the 3 cycles. We would prefer to select the amount of times it repeats.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  18. daily dial count

    A daily dial count as some of us are required to have a daily dial out number/goal. It would be convenient to see a running total of dials as we dial, then a day total and then perhaps a weekly and monthly view. The daily view count would be fantastic as I currently use old school paper and pen to mark a tick sheet for a visual of how my calls are going to get my daily 200.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. Edit Voice Greeting for Blocked Calls

    Hi,I need to be able to edit the greeting for blocked calls.Currently, I can only see 2 options below. I need to be able to upload a custom greeting just like for the IVR and voicemail.

    5 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  20. Time and date stamp at a glance for text messages

    If i'm searching for a text from today, for example, and i've sent 20 messages, I can see the dates rather than selecting each text to see the date.

    4 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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