12024 results found
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Add signature when creating or replying to Message
Be able to add signature when creating or replying to Message
1 vote -
Create a Do Not Call Application or DNC for RingEX
Create an RingCentral Do Not Call (DNC) Application for RingEX (Call Queue agents) or at least create the app in RingCX to be consumed by RingEX. Customer is a very large insurance company with 40,000 users plus their non-RingCentral Contact Center.
2 votes -
Feature Request: Restrict User Login to RingCentral Mobile App
Problem:
Some customers prefer their users to handle calls exclusively through registered computers or specific IP addresses. However, RingCentral currently lacks the ability to restrict user logins for the RingCentral Mobile App. This can lead to potential policy violations or inconsistent call handling, as users may answer calls from unapproved devices.Current Behavior:
Users can freely log in and answer calls using the RingCentral Mobile App, regardless of the customer’s preferences or restrictions.
There is no administrative control to restrict access based on user roles, device types, or IP addresses.Desired Behavior:
Introduce a feature within the Admin Portal that…19 votes -
Scan to Email
Request to add Scan-to-Email support using RingCentral servers. Printers currently require third-party SMTP services to email scanned documents. Providing a RingCentral-hosted SMTP or API-based scan-to-email solution would improve security, reduce external dependencies, and allow customers to keep document workflows fully within the RingCentral platform.
1 vote -
Busy Light Integration with RingCentral Presence Status
Support for integration between RingCentral presence status and a physical “busy light” device that can be mounted on a wall, desk, or doorway.
Description:
The requested feature would allow RingCentral users status to control an external busy light indicator:Red light when the user is busy, on a call, or in a meeting
Green light when the user is available
(Optional) Additional colors or states for Do Not Disturb, Away, or Ringing
1 vote -
E911 notification through phone call
Would like to have the feature where in All registered recipients will receive notifications for every 911 call made across the account through automated call.
1 vote -
Call Logs for Call Queues on RingCentral App
It will be better if there is a shared call logs for members of call queues, so we can check if a member of a call queue already performed an outbound call for a call that was tagged as missed.
1 vote -
SIP Header Push for Canada Accounts
CNAM:
No Central Database:
In the US, there's a national CNAM database where the caller's name is stored and can be looked up by carriers. Canada doesn't have this centralized system.SIP Headers:
Instead, in Canada, the caller ID name information is included in the call's SIP (Session Initiation Protocol) headers. These headers are sent along with the call and are used by the recipient's carrier to display the caller's name.Since there's no national database for CNAM in Canada and this is based on SIP Header, RingCentral should have a way to push SIP Header to different leading carriers.
9 votes -
Ability to append messages with OPT OUT verbiage (check box) has been removed.
For a short time, we had the ability to check a box, that appended a message with verbiage that added the OPT OUT wording (see attachment). That feature is now gone. Please bring it back! One of the most helpful SMS things I've seen and used! Please bring it back ASAP.
7 votes -
RingCX dial-by-name
Allow UC Dial-By-Name directory to ring Agents within RingCX platform
2 votes -
When a call is received in a simultaneous queue, if a user presses "Reject," the call is re-called 5 seconds later. This happens every time
When a call is received in a simultaneous queue, if a user presses "Reject," the call is re-called 5 seconds later. This happens every time they press "Reject."
The solutions offered by Tech Support are not suitable.
2 votes -
The Google Chrome Click-to-Dial extension in Excel files
The Google Chrome Click-to-Dial extension should work with phone numbers in Excel files not just on websites or within Chrome
2 votes -
Restrict Outbound Dialing Options for Users
Allow Admins to setup Outbound Dialing restrictions for users to limit to specific Area Codes or Phone numbers. The current ability to only have standard or international will not fit what is needed to be able to restrict users of the phone system for local calling within a specific area code or codes dependent on user.
1 vote -
Have a Shared Call Log for all the users in a call queue
Have a Shared Call Log for all the users in a call queue so they can see if somebody else already called back the call they just missed
1 vote -
Combine or Merge Call Queue
There should be an option to combine or merge call queue groups instead of manually adding and deleting members
1 vote -
Ability to copy phone number to clipboard in RingCentral Contacts
Ability to copy phone number to clipboard in RingCentral Contacts as we only have an option to manually copy it
1 vote -
Fillable documents
Generate upload to client fillable documents
1 vote -
can i scheduled an sms on the RC app
Hi Team,
I am creating this as an inquiry for my client Keith of K2 Medical,
Client would like to have a scheduled sms like automatic sending of sms on a particular time using the RC mobile or desktop app.
Regards,
Ram Carillo
APAC Support Team1 vote -
Related Chats (group or team) with a contact
Are we able to add a feature to allow user to find the "related" chats with a contact? E.g. in the contact's main chat page.
Most of the time, if I talked with a contact in a group chat (or team), when sometimes back I want to find the chat, it is hard to search out. (I event don't have the group name if it is not a team chat). It is very painful, I can only search in @metions sometimes to get it with luck
This is very usful when user has many many group chats.
1 vote -
auto-receptionist split Faxing and SMS destinations
Currently under Auto-Receptionist Settings - Fax and SMS are the same destination. Split the functions so that SMS and Faxing can be different destinations.
1 vote
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