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  1. User is on the phone with their customer using an anonymous caller ID but the call suddenly got disconnected and they do not have an option to re-dial the number as it is showing as 'anonymous'. User would like to have an option to see the number or at least be able to call them back to continue with their business conversation.

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  2. A feature in web portal to view all user extension settings in a logs type format

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. Translate abbreviations in voicemail to text as abbreviations only. For example, it generally translates "PA" to Pennsylvania, which is not what we intended.

    2 votes

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  4. Request:
    Every participant in a group or group should have the following options:
    - All members of the group or call queue should be visible to every participant in the app
    - In addition, the registration status ("accepting queue calls" active or inactive") should be visible to every participant

    16 votes

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    0 comments  ·  Other  ·  Admin →
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  5. Call back when free after busy (CCBS / CCNR)Common feature in Europe

    16 votes

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    0 comments  ·  Other  ·  Admin →
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  6. Customer was sending over 500 faxes to their clients and doesn't want to send those separately. Customer specifically requested for 1GB limitation for file size

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  7. The ability to reply to a specific text within that same thread, to clarify what your response is directed to (like normal smart phones e.g. iphones, etc)

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  8. Subject: Allow ATA users to send FAX internally (Allow T38)
    Feature Request Description: ATA users cannot send fax internally due to
    JIRA : https://jira.ringcentral.com/browse/CNV-16701
    Expected Behavior: Should be able to send fax ATA to ATA internally
    Current Behavior: Cannot send fax ATA to ATA internally

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  9. Removing the ability to let the customer save or print the chat queues from RingCX.

    1 vote

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  10. Have an option to whitelist content received from short codes.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  11. The customer inquires about the availability of a feature that allows for recording voice or text messages and sending them as auto-generated SMS or calls to multiple customers simultaneously.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  12. ability to park calls on shared lines or even not a part of a shared line

    5 votes

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  13. Hello,
    So a option that I see would help users who are not as tech savy.

    On Demand Call Forwarding, when my call queue is active for the office and I am the only user in the office today and I have to leave the office... there should be a option for me to press a code on the phone to auto forward the call queue to another location without typing any number or changing anything manually.

    It should be automatically forwarding once the user presses on the deskphone for example *30 and all calls forward to my main office.…

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  14. 2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. Just like we have the ability to load a greeting on incoming calls to a call queue or user; we would like to be able to do the same for outgoing calls.
    e.g. as soon as an outgoing call is answered, a greeting is played and then connected to the agent.

    5 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  16. option in admin portal to check history of direct number assigned to a call queue, information that will show if call queue is in used

    1 vote

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  17. 1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  18. ability to get detailed call logs for multiple user that is using only one extension

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  19. Add an option to adjust the settings of the document camera connected on the RC meetings to scan a documents

    1 vote

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  20. I was recently informed that when we record a prompt via Phone Call, there is no way to delete a number from the history even if the extension has been long deleted.
    It would be best if there's a way to automatically remove an extension from the history if the extension is no longer listed as a user.

    1 vote

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