12735 results found

1. Disable Public Park

   In our organization, we have workers in-house and in remote locations. Putting someone on public park has caused confusion since the caller who put the person on park would not listen to where the person was parked and have no idea where that caller went. I have setup "parks" that are visible on the desktops and apps that we can use. HOWEVER, when an agent receives the call and goes to park it, they press the park button and puts it into public parking. Thus the confusion and why disabling public parking might be a better option. Maybe I'm wrong. I'm open to ideas.

   In our organization, we have workers in-house and in remote locations. Putting someone on public park has caused confusion since the caller who put the person on park would not listen to where the person was parked and have no idea where that caller went. I have setup "parks" that are visible on the desktops and apps that we can use. HOWEVER, when an agent receives the call and goes to park it, they press the park button and puts it into public parking. Thus the confusion and why disabling public parking might be a better option. Maybe I'm wrong.… more

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2. Adjust how missed calls are categorized for group calls

   Currently if a group is set to ring all members at once and someone else answers it will show as a missed call for everyone else who didn't answer. It would be nice if the system knew the call had been answered and didn't show as a missed call.

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   61 comments  ·  Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

3. Admin Portal: Report on Poly VVX device DND Status

   We have an unleievably high number of support requests that come in advising users are not recieving any inbound calls on their handsets. Upon further investigation and request for photographs we learn that they have turned on DND and forgotten to turn it back off.It would be ideal if the RC Admin Portal, Devices page also reported on the DND status of a device, making it easier to detect this issue.

   1 vote

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4. New Message Notification Color

   Change the message notification to the same orange color as phone. The gray notification blends in and messages are missed at times.

   7 votes

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5. Show Company Name not First Name in the call log that have contacts setup

   Showing all calls that we put a "contact" info in by "First" name is not appropriate for a business. The way around it I have to put the company name in the "First" name contact box. That is counter productive. This is a business telephone platform not for a kids. At least you could let the user setup how to list the contact info - company name, last name, first name, etc. on the call log screen

   4 votes

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6. Ability to combine Meetings and Calls under one report

   At this time, I am manually combining these to specific reports. Since a "meeting" is technically a call, we should have the ability to include it within the Performance Report. I pull reports that show how many outbound/inbound calls my team make in a day. I just recently figured out that their Video Meetings were not included in that report. So, now I have to pull two reports and combine them. While this still gives me what I need, it's seem that it would be much more simple to click a button and include meetings in the Performance Report for Calls.

   At this time, I am manually combining these to specific reports. Since a "meeting" is technically a call, we should have the ability to include it within the Performance Report. I pull reports that show how many outbound/inbound calls my team make in a day. I just recently figured out that their Video Meetings were not included in that report. So, now I have to pull two reports and combine them. While this still gives me what I need, it's seem that it would be much more simple to click a button and include meetings in the Performance Report for… more

   2 votes

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7. Group call pick up settings for the selective ringing

   It is very cumbersome to adjust the settings for the selective ringing.Today you have to click onPhoneGroup call pick upOpen popoutGroup call pick upthen click on the bell only there you can switch the ringing on or offThere should be a switch in the first window (Group call pick up) to switch the function on or off without having to open the popout first.

   6 votes

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8. regular user ext can use numbers in the auto receptionist as outbound caller id number for SMS

   need an option that regular user ext will be able to select numbers in the auto receptionist to use as their outbound number for sms. as of the moment we are limited to assign the number to the user ext for them to be able to use it. this gives restrictions especially if we need other user ext to use the same number

   29 votes

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9. Option to Dial 0 and be directed to call queue

   Customer is asking to have an option on their users' phone to select 0 and gets routed to main call queueThis is for users who do not have an active call.

   3 votes

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10. Product development and features wish list

    1. CORRECT CALLING NUMBER ON BLIND TRANSFER: Show the caller's number when doing a blind transfer. (This is a really big deal. I have been told this repeatedly. Our employees want to know the phone number of the person being transferred to them, not the office number!. On OAH and OAH Wireless we want to be able to use touch tones to blind transfer and have the call recipient see the phone number of the person being transferred to them! This would be my highest priority for improvement of this product. )2. LOCAL SERVERS: OAH needs servers in Texas (to supplement those in California) instead of sending all calls through California. ( Cheaper competitors offer your choice of a nearby city for your servers. OAH is supposed to be -- and is priced as -- a premium offering but routing Texas calls through California isn't very premium. The distance introduces latency and adds "opportunities" for QOS problems with the calls. )3. TRANSCRIPTION: Voicemail to Text transcription. (This is available with the Ring Central retail product and it is disadvantage to the OAH product not to have it. What's the hold up? Leaving this out makes this voicemail ' not very special' because nearly every competitor can email you a WAV file without transcription.)4. ADMINISTRATOR ACCESS: Granular administrator access controls. ( Why can't I allow a department head to just have admin access to their group? Or give a secretary full access to his seat and that of his boss? Now its "all or nothing" -- you have to give admin access to every seat or nothing at all! )5. "NO EARLY ANSWER" OPTION: Allow me to setup a seat to not answer the call until the end user actually answers the call. [ Ring Central depends on other providers specifically NOT answering calls immediately. The fact that other companies don't immediately answer every call is part of what allows RC to work properly. In other words, RC depends on other companies complying with industry standards and Its time to be able to return the favor. Answering early causes problems, but there are solutions which are standards compliant.. One problem we have is because toll calls begin charging when a call is answered and answering early results in incoming callers (e.g. international) paying more in toll charges. Answering early also means our OAH system doesn't play well when connecting to an external OAH or RC number. Please allow the user an option to turn off the immediate answer. If the user wishes, before answering the call OAH can still send "in-band" one-way audio such as music or ringing. Yes, I am saying, before the call is answered. The network was engineered to be able to do that. It is called 'early audio' and this is how custom ringtones were deployed on AT&T Collaborate (and Broadworks) and how cellular providers offer custom ringtones which play music to the caller before the call is answered . RingCentral has a contract with Ericsson, who are experts who know all about this. They will help with this if you ask them. ]6. 'BUSY SIGNAL' OPTION: If a seat is configured to NOT immediately auto-answer every call (see #5), allow the option of giving an actual user busy response -- including the option of turning on DND and returning a busy. ( These features are essential if a seat is used as part of a call que or call center which external to your OAH company group. We have found no real way for an OAH / RC seat to give an actual BUSY signal. )7. POST-DIAL TOUCH TONES: When forwarding or ringing a location, allow sending post-dial / post-answer DTMF and pauses on each call. ( Post-dial DTMF is supported with the OAH contact list when dialing a call. Let's add it to forwarding capabilities to allow navigation of automated attendants and dialing of extension numbers to route calls to locations without direct phone numbers. This capability has been around for over 25 years and is still used by 'International Callback' providers to allow them to reach the customer at an individual extension or even a specific hotel room phone when the customer is travelling. Please add it here. )8. WEBAPP CALL LOG ENHANCEMENT: The Webapp recordings page should show call length and recording lengths in a similar manner to how the administrator portal does. ( Right now its pretty incomplete. )9. MESSAGING ON MAIN COMPANY NUMBER: On OAH 2.0 and OAH Wireless, allow the main company number (i.e. automated attendant) to be able to send and receive SMS and MMS. ( Being able to message from your main company number is a pretty 'common sense' application. Verizon One Talk can do this on their automated attendants and hunt groups and the Hunt Group members can respond to the messages received. )10. CHANGABLE CALLER ID FOR OUTBOUND FAXES. Give users the ability to select what Calling Number (CNUM) to use when sending a fax from the user's Web portal. ( Right now when you send a FAX it seems to show the voice number of the direct user extension. I don't give that out. I would prefer to send from a group number. )

    1. CORRECT CALLING NUMBER ON BLIND TRANSFER: Show the caller's number when doing a blind transfer. (This is a really big deal. I have been told this repeatedly. Our employees want to know the phone number of the person being transferred to them, not the office number!. On OAH and OAH Wireless we want to be able to use touch tones to blind transfer and have the call recipient see the phone number of the person being transferred to them! This would be my highest priority for improvement of this product. )2. LOCAL SERVERS: OAH needs servers in Texas (to supplement… more
    3 votes

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11. Multisite logo and naming changes

    We would like for each site to have its own branding and logo. Even the name of the site are different so the top left corner where the main company name shows up should be the same as the site name not the main company name that is paying for the account. Thus allowing the end users to know focus on the other company name.

    5 votes

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12. Let us mix licenses between users

    Currently if we want ANY of our users to have access to additional functionality, we cant do so without upgrading ALL of our users. Please let us mix licenses between all the users in our Org, so that we can potentially have some users on Essentials, some on Premium, etc.Surprised that I was not able to find this already requested as an idea as I KNOW several others want this too.

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13. Allow download of all extensions

    Allow a download of all extensions on an account (users, limited extensions, call queues, etc) and associated hardware serial numbers.Its annoying that in order to gather a list of all of the extensions on an account and the assigned hardware to each, I have to create a spreadsheet mostly by hand.

    8 votes

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14. Live Reports - filter calls with low duration

    In performance reports there is an option to filter calls with a duration of e.g. <10s while in the Live Reports there is not.When receiving multiple phantom calls like this there is no way to reasonably use the SLA feature in case such calls are missed, which usually is the case.

    3 votes

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15. Keep messages unread until the window is active

    Most users have multiple monitors these days. I keep RC open on one of my screens and woudl like to keep the most recent chat open while I work on other things. While I'm on another monitor working on something else, chats are coming in and I'm not being alerted if I leave the same chat active. As a result I've been in the habit of clicking a mostly unused team JUST SO I don't miss messages in the chats I really need to be a part of. We tested a competitor product some time ago and they kept the messages unread until you clicked in the window. This would be helpful for RC to duplicate, IMO.

    Most users have multiple monitors these days. I keep RC open on one of my screens and woudl like to keep the most recent chat open while I work on other things. While I'm on another monitor working on something else, chats are coming in and I'm not being alerted if I leave the same chat active. As a result I've been in the habit of clicking a mostly unused team JUST SO I don't miss messages in the chats I really need to be a part of. We tested a competitor product some time ago and they kept the… more

    4 votes

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16. Ability to change Group Text default

    By default, the "Send Group Text" option is selected and you have to turn it off so that you don't send a group text.Please add ability to change the setting so that "Send Group Text" is NOT selected by default.Yesterday I accidentally sent out a group text when I didn’t mean to, because that checkbox was checked automatically and I forgot to uncheck it. I don’t like that, since I never send group texts and don't want to have to remember to turn the setting off.Thanks

    7 votes

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17. be able to transfer call/pick up a call from devices under 1 user extension

    Workspace: Telus account

    Your idea: be able to transfer/do call pick up for devices under a single user extension

    Which Product is this Request For?:Telus

    Detail: currently the account only has 1 user extension and they have 2 yealink devices with individual digital lines
    -they are not able to transfer the call or pick up an existing call received from either phone
    -they have a reception phone and the other phone is located elsewhere

    Who will be using this feature: staff who are answering calls from those phones

    They need the feature so that they can transfer or pick up an existing call from either phones

    Both phones are located in different location, it will be beneficial for both users answering the calls on those 2 phones

    Additional Information: Any Additional Information

    Customer Name: on case 16299515 / on case 16299515

    Customer MRR: USD 31.00

    Workspace: Telus account

    Your idea: be able to transfer/do call pick up for devices under a single user extension

    Which Product is this Request For?:Telus

    Detail: currently the account only has 1 user extension and they have 2 yealink devices with individual digital lines
    -they are not able to transfer the call or pick up an existing call received from either phone
    -they have a reception phone and the other phone is located elsewhere

    Who will be using this feature: staff who are answering calls from those phones

    They need the feature so that they can transfer or pick up… more

    2 votes

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18. Call Queue & Ring Group ring order

    It would be beneficial to expand on options for incoming calls to Call Queues and Ring Groups. Having the ability to choose between simultaneous and fixed orders are good. But could we get options for circular? This would be where if Person 1 and Person 2 do not answer, then Person 3 does, then the next call, would start with Person 3, then Person, 4, Person 1, Person 2. This would be helpful for queues/groups that require quick answering.Having an option for Uniform would be helpful as well. If Person 2 answers the call, then they should automatically be on the bottom of the list for the next call. Then if Person 4 answers next, they go to the bottom. The lines that are the longest idle, ring first.

    It would be beneficial to expand on options for incoming calls to Call Queues and Ring Groups. Having the ability to choose between simultaneous and fixed orders are good. But could we get options for circular? This would be where if Person 1 and Person 2 do not answer, then Person 3 does, then the next call, would start with Person 3, then Person, 4, Person 1, Person 2. This would be helpful for queues/groups that require quick answering.Having an option for Uniform would be helpful as well. If Person 2 answers the call, then they should automatically be on… more

    9 votes

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19. [Call Queue] More Roles with Granularity

    Would be great to get more roles on giving access to Call Queues options.Actually, only 3 (Messages / Full Access / Member management).Call History is only available for the Full Access role, giving also Configuration access.A new role, for "Messages + CQ Call Logs" might be interesting. This would secure the CQ of any change.

    3 votes

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20. Review article with "White or Black" list terms

    RingCentral needs to review articles with biased terms, such as blacklist/whitelist. I believe I don't need to refer: "‘Blacklist’ equates black with bad and 'Whitelist'white with good”

    1 vote

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