10042 results found
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Enable to push to answer calls on the unified app
Enable to push to answer calls on the unified app using the Trucker Bluetooth Headset with Microphone
1 vote -
Tester Account Control Levers
The request is for tester accounts to have controls. This can be helpful for customers that need a sandbox environment as part of their strategic approach to technology, as RingCentral is currently not able to limit DLs or usage.
1 vote -
API for Outbound User Email for Faxing
Request is for customers to be able to leverage APIs to update Outbound Fax Email address for a Virtual or DL User so user does not have to manually do this action.
2 votes -
Need Hot Desk to behave similar to regular user.
Request is to have Hot desk calling functionality be the same as what a typical user experiences. For example:
- A user's call coverage paths do not work. If the user needs their extension to ring another user after three rings and then connect to original user's voicemail, this does not work.
- If the user wanted to ring multiple users sequentially, it doesn't work.3 votes -
Role/Permission for ordering billable items (numbers, users, devices, meetings)
Request is for a new option in custom roles that restricts ordering new billable items (numbers, devices, users, meetings). Currently there is no good way to restrict a local admin from being able to order new items unless you restrict that person from also being able to "see" those items. For example, a local admin needs to be able to change routing on company numbers or make changes to users, but the current permission allows them to perform changes in addition to ordering new things. The desire is to more granularly control admin permissions, with ordering as its own "extra"…
3 votes -
Ability to use AD group membership for SSO versus email
Administrators would like admin access to each UID for those large corporations that are made up of individual UIDs. This becomes an issue when each UID is using Forced SSO so there is no way to create individual home office user accounts in every UID. Leveraging AD Group Membership would solve this issue.
3 votes -
Ability to have Administrator level control of user preferences within the RC App
Lumentum would like the ability to define user preferences at an admin level, currently it must be done at the user level. This includes the ability to disable calling at a specific user (rather than system wide), this is huge for Lumentum and stated that Zoom provides them with funcationality, defining meeting settings, notifications and the ability to enable @Team notifications by the admin and not the Team owner.
3 votes -
We would like to add our custom sound for the first 3 seconds then switch to your default hold sound after
We have a custom sound we would like to add for our hold queue but it is only 3 seconds long and we do not want it to loop. Is there a way to use our custom sound for the first 3 seconds then switch to your default hold sound after?
1 vote -
Change overflow call queue sequence to simultaneous order instead of setting it to just rotating.
Would like to add simultaneous order on overflow call queue.
1 vote -
Feature request:Presense for RingCentral Unified App
to identify if user is available to take calls using the unified app
1 vote -
Save glip app fax contact using company name
When adding a contact in the glip desktop app, if you enter the company's name under "Company Name", it will not populate when sending a new fax and searching for the name. It will work if you enter the company's name under "First Name".
1 vote -
Dial by last name- 2 letters
We have a manager who only has two initials in his last name. The phone system will not recognize it as a last name because it is only two initials.
1 vote -
Create logic to pass calling ext and calling name of user when dialed ext is call forwarded to "1700xyz"
Need to create "x-header" containing calling name and calling extension when the user dials an internal RC extension that is "call forwarded" to pattern beginning with 1700xyz where xyz is the legacy PBX ext being forwarded over a Custom Engineering SIP trunk. The use case is when we provide a customer with an Ext2Ext (closed user group dialing) SIP trunk from RC (via RCLEC SBCs) to a customer’s SBC and/or PBX, there is a current limitation in providing the calling RC user’s ext number and the user’s calling name (user in SW) when they are dialing virtual ext’s that are…
2 votes -
Add Custom Roles to Standard Subscription Tier
Custom roles and permissions are currently available only for RingCentral Office Premium and Ultimate subscribers. That should be a standard feature and should be available to Standard subscribers.Not having access to custom roles limits our ability to hide messages, meetings, and teams from our users - functionality that we already get from Microsoft Teams. Seeing these redundant features in the RingCentral app will only confuse our users and make their experience objectively worse. We use RingCentral strictly for phones and should not need to pay extra to get access to fewer features.
1 vote -
Allow for both selected and fillable fields for status to be visable in the Bridge OC
Currently there is a field in Ring Central that allows for users to set their status to in a meeting or Out of office, as well as a fillable field where you can write notes alerting internal users of important details. These fields are unavailable to feed into the Bridge OC which does not allow for Reception team to easily identify where internal staff is without using a secondary tool and prolonging call hold or handle times.
1 vote -
Add 2 minutes option to after queue call work time.
Currently, the options to set the after queue call work time for a specific queue, under "Wait Settings"/"After last call is ended, agent will be available for the next call within" does not include 2 minutes. See attached screenshot.This is to request the addition of the option to select 2 minutes.Thank you
1 vote -
2 votes
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Recording Script Entry Box for Prompts
In the ServiceWeb screens for Prompt recording, it would be helpful to have a text box where a user could upload the script of the recording. This allows them to read the script while recording, and ensures that the next person who views the prompt can see what the script is supposed to say if it needs to be re-recorded.
2 votes -
Need "dial zero" to be able to be uniquely assigned for each IVR Tree menu.
The customer has multi-site, but even within a site he needs to be able to set where "dial zero" goes for each IVR tree menu. For example if a caller dials zero in the support tree menu in Cleveland it goes to the Support team admin, if someone dials zero from with the Sales team menu in Cleveland, it goes to the Sales team admin.
3 votes -
Download User List should include Caller ID by phone
Request is for the User List to also include Caller ID
3 votes
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