12734 results found
-
Option to always enter Do Not Disturb mode when in a meeting for new RC app.
Would love a user option that allows the on off of dynamically enabling Do No Disturb mode anytime user is in a RC meeting. No one really wants to hear phone calls come in when hosting or talking in a meeting. It is too difficult to toggle on off this mode manually every time a user enters and then is done with a meeting.But all my users agree they would like a feature that auto puts them in DND when they are in a meeting for them.
220 votesThis is now available for RCV in app! To turn on: navigate to Settings - Video - Allow incoming calls while in a meeting.There is a an on/off option available for enablement. If you would like automatic DND for all calendar events, not just RC Video meetings please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-2239 -
Allow hiding extensions for different sites
Allow admins to hide the extensions of specific sites from other sites to prevent accidentally transferring calls to the wrong site
3 votes -
Customise contact information show on desktop/mobile app
On the desktop app when there is a call incoming, the only contact information we can see is initials. We have no idea who is calling as there are thousands of contacts in my contact list. Please can this be made customisable so that we can see the name of the caller, plus company?
2 votes -
Add more smileys and allow to add custom smileys as in slack
The selection of smileys are way too less in RC chat. Please add more smiley packs.
2 votes -
When changing the email address under user details it would be ideal for it to also update the messages and notifications
They thought it would be a good option in user details to have a check mark if you want the new email address to be used in messages and notifications.Customer simply wants change and email address or repurpose and extension. They do not want to change any current call flows so they do not want to do a reset and assign.
1 vote -
Increase the number of contacts that can be added to the Ring Central App
It would be useful to increase the number of contacts that can be added to the Ring Central App up to 20,000. This could be helpful for our company or larger companies that work with CRMs that automatically import contacts into the Ring Central App. Thanks!
1 vote -
Ring group when voicemail is left on user account.
Customer contacted and is asking if we can add a feature to ring group when voicemail is left on user account. We currently have email notification and shared voicemail but they are asking if we can add option to ring the users.verbatim:If there a way to ring a group of people when a voicemail is left. We want our customers to leave a VM on the account. Then, the system rings a group of service technicians to notify them there is a voicemail left.
1 vote -
Please include the GRID option for the HUD in the RC APP.
Would be nice if the HUD has a grid view of the extensions in the RC APP. THis is available in the standalong phone app but not the RC app.
1 vote -
Incoming faxes identified as Robocalls
The customer reported that users had received legitimate faxes labeled as Robocalls. He has been informed that adding their clients' phone numbers to "Trusted Numbers" is a way to ensure that they are not treated as robocalls. Since the customer has been receiving faxes from various clients, it would be extremely beneficial if the system could determine a way to distinguish a legitimate fax sender from a non-legitimate number.
5 votes -
Android Ring Central App Messages notifications Ringtones
Need the ability to change the ringtones for the messages to make it different then the generic notification on the phone so that not all things will have the same noise. This way we can know what is important.
5 votes -
Allow Deletion Of Users Chat/Message History at Once. So the extension will be empty and ready to be used by a new user/employee
Background:We would like to be able to Delete all Of Users Chat/Message History at Once, so that we can use the extension for the new employee. This could help so that users settings would be followed by the new user and extension would be kept on the same call queues and forwarding. We do not want to manually delete the user and create a new one.
7 votes -
Customize startup view for desktop app
I mostly use the Text page, and I wish there were a way to customize my settings so that RC would automatically open to Text instead of Message. Message seems to be the default, so I just waste a few seconds every morning clicking over to Text.
1 vote -
Custom/moving emojis
Used in the messaging feature, it's an excellent way to incorporate personal company logos and to make the agents more interactive. Moving from a different platform this was one feature that we enjoyed for motivation. Add emoji then you upload a gif or png and it will make it transparent to use on a black or white background. Simple to add and brings a lot of fun. Thank you
19 votes -
RingCentral App: Date/Time to use local regional settings
Please can the date/time format be changeable or atleast by default use the local OS settings.E.g. we are in the UK but the date/time is in US format Month/Day and not Day/Month.
3 votes -
Allow us to remove the ignore button
Please allow us the option to remove the ignore button, so that agents do not have the ability to ignore incoming calls. Thank you!
2 votes -
Korean text translation in RC mobile application
Dear Support Team,
If you don't mind, could you please change a Korean text for "Recent Calls" in Calls Section of RC mobile application like below?
- Current Korean text : "최근 연락처"
- To-Be Korean text : "최근 통화"
Thank you very much,
-Kevin J.1 vote -
SMS Inbound/Outbound Reports
Track the number of SMS messages being sent and received by user.
4 votes -
calendar for holidays
It would be great if you had a holiday calendar tied to the IVR. This way it would prompt you on what you want to do for those days, or bad weather days.
7 votes -
Add a "To" area for Faxing on the Apps
This area would allow someone sending a fax to not have to put someone in their contacts and then send them a fax so the "To" area is filled in the fax. See pictures for representation. The way it works right now, is in order for that "To" area to be filled, you need to add whomever you are sending a fax to into your contacts, then go and fill out the fax. This new feature will allow users the ability to fill in the "To" area without having to add the person as a contact prior to.
4 votes -
Allow the RC Desktop app .exe installation to be installed silently
There is no easy way to mass deploy the RC app easily while also having it auto update. This is a very basic feature that every installer should have.Allowing a silent install would be beneficial to those who script their deployments out and for people that do not have GPO as an option.
4 votes
- Don't see your idea?