11837 results found
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Call Screening on RC Unified App
Currently there is the call screening feature available on RC phone app on desktop. The call screening feature should also be available on the unified app.
23 votes -
User ID: 62930139031
I am requesting the shared voicemail box feature on our account, that is currently in open beta. I was told to request this feature to be added to my account by sending a request here. I spoke to Paulo today 02/20/2022 at 3pm est. The support ticket #: 14653341
1 vote -
CallerID Name in UK
It would be useful to have CallerID name to be available in UK as well like in the US. As a business we want to make sure that out customer's are aware that we are calling them since they will see the Name of our business when we call them.
27 votes -
Colors for Favorite Teams
With the classic, we were able to color coordinate our "Favorite Teams". It made it super easy to find things. Now I have to actually read through things. Please bring color dots back. Thanks.
7 votes -
The capability to send a prerecorded message to many people
There are moments that we need to send message to whole congregation through email, text, and voicemail. If I could use ringcentral to send a prerecorded message would help greatly.
3 votes -
caller ID for local numbers
We are allowed to set and change only the company caller ID, but we have different local numbers for different departments, so we want to set different caller IDs for each local number.
4 votes -
Disable Call Waiting tone on soft phone
I would like to have an option to be able to disable the Call Waiting tone when using the RC Phone app. I would like to keep the pop-up, but not have the Call Waiting tone in my ear when a second call comes in.
54 votes -
Transfer Outside of Voicemail
A feature that allows caller's encountering Ring Central voicemail to hit zero to be transferred to an internal extension or an outside number configured by the extension owner. A sample voicemail greeting would be: "Hello, this is Josh, I am away from my desk right now but if you have an emergency you may dial zero to reach me on my cell phone or you can leave a message after the beep and I will return your call".
2 votes -
Update CID On Forwarded Calls
If a call is forwarded to another extension from the an extension it would be nice to modify the incoming CID on the destination phone.Example:Call comes into extension 150.Extension 150 is set to forward to 170 if 150 doesn't answer.On extension 170 we would like to have the CID modified similar to what is done in Call Queues to indicate call came from another source and not their DID.-Mitch
2 votes -
Disable Email-to-Fax service for all users
We would like to be able to disable the Email-to-Fax service for all users at a central point. Also it would be good to be able to have a option to enable/disable whether a user is allowed to send faxes.
2 votes -
Automated SMS
I want to automate SMS messages when clients make appointments, so that they can confirm or reschedule with the sms messaging.
59 votes -
Giving the ability to forward voicemail messages via the app on desktop computer.
Giving the ability to forward voicemail messages via the app on desktop computer.
15 votes -
Send a Reply Text When a Text is Received
It lets a client/potential client know that their text was received.
50 votes -
Re-add ability to search for every time a word appears in an SMS conversation
Until a couple of weeks ago, RingCentral had the ability to search for every time a word appears in an SMS conversation.For example, if I was texting Bob about pizza, I'd be able to see the messages containing "pizza" from yesterday, a week ago, and a month ago.This feature disappeared at some point in the last few weeks, and it's made SMS search pretty useless as a result.Now if I search for "pizza", it just returns the most recent time it was mentioned in my conversation with Bob. There's no way to see when we'd discussed it earlier.Please re-add this…
3 votes -
International Toll-free number calling
For RingCentral to add the feature/ability to call international toll-free numbers. We have just received confirmation that this article from January 2019 is still accurate: https://support.ringcentral.com/article/11306-International-Calling-UIFN-Support.html
8 votes -
auto-text attendant
Can we have an auto-text attendant -- which will allow him to text his caller if he doesn't want to answer a phone call (e.g. I'm driving, please call me back later.).
2 votes -
Shared fax for outbound sending
A feature that allows multiple users to be able to send and receiving faxes on behalf of a shared fax user. The multiple users would be able to send faxes with the cover page reflecting the shared fax user phone numbers and details.
17 votes -
Alert users when being monitored
It would be great to have the option to enable alerts for users so that if they are being call monitored by someone they hear an audible alert.
6 votes -
Ring Central Video Ability to connect Non 365 Outlook Calendar- Feature Request
Currently the new RC Video is not able to link to Microsoft on premise exchange / Outlook. The only options to link a calendar are Google or MS 365. I must say I understand the move off of the Zoom platform but to ask people to be moved off by March 8th 2021 and lose these necessary features makes it very difficult.Thank you in advance,Derek
23 votes -
block the user who is known to be using your platform in committing cybercrime..
You should block reported user/s who perpetuated cybercrime using your flatform. There must be a way to flag and block the account if it is determined as fraudulent. I am in communication with one right now whom I verified as job recruiter scammer whose aim is obtain personal information and conduct a fraudulent bank transaction
1 vote
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