12734 results found
-
Being able to search for faxes in messages by their phone number or their company name.
After attempting to search for faxes sent to the line, I discovered that you can't search just by phone #, or by company name, but that you have to use the first and last name fields. This makes it harder, as sometimes multiple people use one fax line, especially if they're in a company. It would be easier to search by phone # or by company name (if that company field is entered)
1 vote -
Delete bulk messages/Conversation in Unified App
There needs to be a way for admins to delete bulk messages.
155 votes -
Live Call in show (radio TV etc)
What radio stations etc do when they have a call-in show is, "open the lines" be that 1, 4, 10, etc. A call screener picks up the call gets the person's name and question and adds it to the "green room" were the host can see the callers on hold. While on hold, all the callers hear the audio from the radio station. I got RingCentral specifically to do a call in live show "Living with Disabilities" Here are 2 companies that offer this service. Call in Studio and Blog Talk Radio. Blog Talk Radio has the nice interface, while…
2 votes -
Driver Recruitment Software Integration
It will help a lot if we could have an integrations with DRS - Driver Recruitment Software for both calls & SMS for UK customers.
1 vote -
Option to get a message that the number is invalid or disconnected instead of getting only a busy tone
By having this feature it would allow the users to identify if the number is just busy or not working anymore
1 vote -
When making outbound call, immediately sound a tone to indicate that the call is being made and that your headset is working.
When making a call, it is not obvious that the headset is on/working until I hear the ringing. This may take 10s of seconds before you hear it, and takes longer to realize that the headset is not on. By that time the person you called may have picked up and hung up. If ringcentral would immediately sound a tone or set of tones to indicate that the call is being made (and then change over to the standard ringing), the person making the call will immediately know whether the headset is on.
1 vote -
recall park
if there was a way to pick up your last parked call when you were the one who parked it in the case where you forget to write down the park number and then have to wait for it to ring back to you. Would be super SUPER helpful from call center handling all calls standpoint.
6 votes -
Admin portal - Telephones - Resynch group of phones
In the Admin Portal for telephones listed, allow checking the phones and sending a resynch to multiple phones at one time. Also, it would help to show the extension number along with the assigned extension name (and to be able to search by that number).
3 votes -
Portability /Admin Portal
Hi everyone,Currently, if we want to have the date of the portability request, we must open the order number. It would be interesting to have the date at this screen instead of having n/aThanks
3 votes -
Admin control of user's audible call notifications
It would be desirable for our Sales and Purchase teams who are each member's of their respective departmental Call Queues, to be able to have audible call notifications turned off, so when they are in a call a second incoming call doesn't cause beeping in their headsets.
1 vote -
Customize softkeys on yealink phones
As per Yealink engineer, softkey layout of the phone is the special design of RingCentral, which cannot not be changed. There were customer prefers to have option to customize it themselves.
27 votes -
Set phone to DND during synced calendar meetings (RC or otherwise)
It would be nice to have a setting to allow all calls to go to voicemail when in meetings, whether they are virtual RC meetings or in person meetings so anything in say a synced Outlook calendar would be able to set phones to DND.
46 votes -
Fix your support phone-in IVR
Fix your support phone-in IVR.For months now it would never accept my PIN and I would have to wait for it to timeout to bypass to a live agent.Now it asks me if I want to "chat", goes silent, and just completely dead ends me. There is no PIN request and no bypass.I literally cannot call into support at all right now.
2 votes -
Allow customer to request a block of DID from Service Web
The request is to provide a way for customer to request a DID block in Service Web as a part of the DID order workflow. Some customers prefer to use a DID block for each location but customers cannot request DID blocks in Service Web, but instead have to log a ticket with support.
1 vote -
Add POC countdown timer to header for Service Web and RC App
This would be helpful for POC Customers who would like to know how much time they have left to test and evaluate RingCentral before their POC account is disabled. It would also be helpful for the RingCentral System Mailbox user to have a link in the timer to be able to extend the POC up to 14 days after the countdown timer expires.
1 vote -
Show quantity of users assigned to a Security Role as a column in SW in the Security Roles page
Admins need better and quick visibility into how many users are assigned to specific security roles. Currently, they have to open each individual security role and then select "Assigned Users" to assess how many people are assigned to each individual security role. The ask is to add a column to the Security Roles page that shows how many users are assigned to each security role. Add an on-hover ability when highlighting the number that shows the coma-separated names of the users assigned to that role to allow for faster spot-checking of roles with fewer users.
1 vote -
Job Title Being Displayed in Contacts
I am messaging to see if in a future update, it would be possible to list the Job Title of an individual in the Contact Display of RingCentral. I have a screenshot of the area that I'm looking to see if it can be added.
3 votes -
Share Status - It would be nice to be able to change your status and your presence at the same time.
As it stands now, it takes 6 clicks to change your status and your presence.
1 vote -
organize messages, tasks and alerts on same
We are looking for a little better way to organize tasks, messages etc. What we are trying to do:Organize tasks and messages into some folder or thread that makes it easier to know if someone viewed and if someone acted on a task or message.Have some way to set alerts on tasks and messages so that the alerts and badges could go to the necessary user and be obvious that they need to act on that task, view the message or alert. When viewed it would be great if sender would automatically know if the message was viewed.If someone adds…
1 vote -
Fax receipt confirmation
It would be of great help to get a receipt that a fax has been received. I get a note that says it has been sent, but no confirmation that it has been received at the other end.
6 votes
- Don't see your idea?