11395 results found
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configure a desktop phone to a generic user
We should be able to configure an existing phone to a generic user without any voicemail or else.. just when we call this phone number, just ringing if anybody pick up the call, the client (inside or outside) hanging up.
1 vote -
As a phone service you should have someone available to talk on the phone to service a company trying to pay you for SMS
I am trying to talk to someone at ring central and cannot get anyone and cannot find a way to pay for SMS services etc.
1 vote -
Option to have Volume Control for the hold and audio while connecting in Service Web
Feature: To have the ability/option to control volume for Hold Music and Audio While Connecting in Service WebLogin to Service WebClick UsersSelect Screening, Greeting, and Hold MusicCurrently you can only select what music will play for Hold and Audio While connecting or upload a custom one. Customer would like to have an additional button to control the Volume for the 2 settings.
3 votes -
Live Dictation of Phone Calls and Meetings (Speech-to-text)
Speech-to-text dictation of voicemails already exists, but for the benefit of hard of hearing users we would love to see a feature where phone calls could also have dictation in real time. Could be used for meetings as well.
5 votes -
Only one sign in required for all RingCentral web sites
Please allow all RingCentral sites to share my currently logged in status.Why do I have to log in several times using the same credentials when browsing tohttps://service.ringcentral.comhttps://support.ringcentral.comhttps://ideas.ringcentral.comhttps://community.ringcentral.comOnce I am logged in, I do not want to log in AGAIN into any other RingCentral website.
5 votes -
Parent control
There must be an option to control on every line from Admin user.
1 vote -
System detection for information submitted on a port-in requests
It would be easier if the system can detect the information that the customer is submitting to match the documents that are needed before allowing the customer to proceed with the submission
1 vote -
Add Paging Groups in RC App
We use paging groups to unlock doors in the building. We have SIP relays connected to the doors. If a visitor calls from the entrance, once we disconnect the intercom, we dial *84 and then 14 to unlock the lobby door. If we could have the paging groups in the RC app, we could click the paging group and unlock the door from either the desktop or mobile app. Paging groups don't show up in the new software, but they did in the legacy software?
14 votes -
Create a more powerful filter for robocalls going through Toll-free numbers
Robocalls are coming into our toll-free numbers in high volume and incurring daily charges to our account. There should at least be a filter on calls coming to toll-free numbers which will determine if they are valid calls or not.
7 votes -
Access call queue history from iOS/Desktop App
I shouldn't be forced to go through the RC website to access call queue history.
3 votes -
Favorite Contacts in new app.
This currently exists in the RC Phone app, but does not exist in the new RC App for Windows. I use this feature constantly. I would like to be able to use only one app, but I need to continue use of RC Phone in order to access my favorite contacts. Also, why don't all of my contacts that are in RC Phone sync with RC App?
4 votes -
Fax confirmation with image
EU would like them to have the ability to receive a confirmation page that the fax was received by the recipient. It is specifically an image of the page that was faxed on the confirmation page.
4 votes -
Show status icon for users in left column (like in RC classic)
Ring Central "Classic" would show the icon from a status next to the user name in the left hand column of the app. Hovering over the icon would show the status text (including custom status text). This is not implemented in the new Ring Central App.As we are all working remotely we find this was a good feature. I can tell if someone is simply "out of office", or even "Running" or "Having Lunch".This is NOT the same as DND, it conveys much more information and DND affects other behaviours too.Please re-implement this missing feature in the new Ring Central…
2 votes -
Feature that can Help Impaired Users / Customers to Use RingCentral (Blind)
Submit Feature Request in behalf of Customer Allyson - Customer said that she is blind so she cant utilize much RingCentral Customer ask if maybe there is feature that can help her to navigate/use the RingCentral then it will be great help for her
2 votes -
Turn off call-cancelling keystrokes
A user was typing a message and a phone call/meeting appeared. One of the keystrokes, not sure which one, instantly declined the call and ended it. The user did not have enough time to verify the incoming call. It would be great to not miss calling due to typing a message during an incoming call.
3 votes -
Change fax subject line for fax to email
Admin portal ability to change the subject line for fax to email.And the ability to change it per location, or organizational-wide.If possible to allow the change to be made in the user's RingCentral app, that would be ideal.
3 votes -
Shared VM and Fax suggestion
Share faxes or voicemails amongst users within the same queue....without having to leave the RingCentral app. To be as specific as possible, make the incoming fax and voicemail section shareable across users, so if one user checks a voicemail it becomes marked as read to all users. If we're really shooting for the moon here add an automatic label denoting who checked that fax/voicemail with a timestap for accountability. Everyone being blasted by texts and emails for each incoming item doesn't really seem appropriate in a place of business. "Already Exists" was a bit of an exaggeration on my "RingCentral…
3 votes -
Additional RC App Team Settings
1) For an added ADmin to be able to remove members from the team2) to import a list of team members to be added It's hard to add/remove members if only team creator is able to do so, as they might not always be available. It's difficult to create a team with members in the 100s, if each email address needs to be entered manually. we have 600 users we need to add as members. there should be an eas-ier way to do this.
3 votes -
Add ability to create Asana task from RC conversation
The outlook app for Asana is OK, it has the elements we need but in execution it lacks some features.
1 vote -
Allow users to see all events for the last day of the month.
The "All Events" view will not allow you to see all the events scheduled for the last day of any month. The scroll bar on the side will scroll down past where the window ends, and will not display anything after that. This is a problem with both the desktop app and the web app.
1 vote
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