13029 results found
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6 votes
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Ability to Intercom from Mitel 6940
Please enable the ability to user Intercom feature from Mitel 6940 model phones
4 votes -
2FA settings per-user instead of per account
Had some major issues with users traveling to different locations using 2FA - support was unable to resolve other than by turning off 2FA for the whole account. Would it be possible to have the 2FA settings be applicable per user / line?Thanks!
8 votes -
Ability to mark Text as "Read or Unread" using Office@Hand Unified App (Desktop Version or Web Version)
When going to the text tab in the Office@hand desktop app and clicking on the three dots , User is not getting the option to mark the message as "Read" or "Unread" , they only see that option in the mobile app
1 vote -
Add tags to messages
add tags to messages so we can able to search messages via tags
1 vote -
Sales team to communicate all feature needs
We have 14 ring Central numbers and when we added one a year ago the assumption was that it would have all the same features as the ones already existing numbers for our company. Come to find out the number did not have texting as an option because of where that number is being sourced from. Now our only option is to get a new number. This is not an easy solution for us as the existing number is tied to patients, pharmacies, insurers, other DR.s etc. so changing the number is not a solution. My suggestion is that when…
1 vote -
Video meetings sync to events on calendar
scheduling video visits either for oneself or for others showing on the calendar events in the workspace if scheduled in google workspace. Having an overall look of upcoming, current, or future all at once instead of a listed view.
1 vote -
Add ability to change color of links in RC phone app.
When using the dark theme in the RC phone app, links in some text messages are hard to read in the standard blue/purple link color. Having the ability to change the color to something that is easier for the user to read would be nice.
1 vote -
There should an option to adjust the minimum time to leave a voicemail
There should an option to adjust the minimum time to leave a voicemail.
3 votes -
Alerting/Notifications from the RingCentral Admin Portal
It would be nice to set alerts that could notify a group or user via e-mail when, for example, you reach ten licenses remaining on the account or when there are only five unassigned extensions remaining. Generally, any of the different areas of the account that require some amount of maintenance.
3 votes -
Add the Session ID column to exported Expanded All - Detailed Call Log Reports
When working with the data that can be exported from the system's Call Log Report that is in Detailed view and with All Expanded, there is no way to currently group the lines together. Please include for each call the Session ID that shows up when looking at exports that come out of the Analytics reports.
9 votes -
Simple transfer of iPhone contacts to RingCentral app
I need to transfer all my contacts from my iPhone into the RingCentral app in one simple action.
6 votes -
Achieve HUD feature parity between RingCentral Phone app & RingCentral app before deprecating RingCentral Phone
Missing features include:Call duration of all active callsComplete caller information for all active callsCorrect status (most users show offline in RingCentral app, correct status in RingCentral Phone app)Option to display entire HUD that lists all users in a narrow window (currently in the RingCentral HUD, I can only see a few users, even on a 32" Apple Pro Display XDR monitor; in the RingCentral Phone app, I can see all users easily and clearly in a narrow window that occupies perhaps a 5th of my laptop screen)
27 votesHi everyone, Call duration and multiple columns to see more contacts are now live in app! Correct status is planned to be implemented by end of June. Complete parity is still being worked towards. Thanks everyone. -
Outbound Caller Number On Desk Phone (Polycom VVX 411)
Customer Chris would like RingCentral to include the feature allowing a user to choose his preferred Outbound Caller Number on their desk phone in our future system improvements.
3 votes -
Text message auto reply
Hello. I am trying to determine how to create an auto reply to incoming text messages such as “not authorized” and to email my official email address instead of texting informally. I do not want to completely disable incoming text messages because some carriers do not let their users know that the text message they were attempting to send did not go through. I just want the ability to auto reply with instructions on which email address to formally send correspondence because I do not authorize correspondence via text messages.
1 vote -
Emergency Call Recording or Flagging for Bomb Threats/Active Shooter Etc
We are running the following scenario, What should our company do if there is a bomb threat that gets called in to us? At a previous job I had there was a number we could dial immediately after the call to save/flag that call. I request RingCentral to add such a capability so that in the event that such an event happens users can dial a number (pref a #hash number) that way the call can be saved for police to follow up with in an investigation into such a call.
3 votes -
Export Call Queues with all Call Queue details - Reports Feature
Hi Team,There must be an export file feature in call queues by which we can export all call queues in which call queue name, call queue number and extensions are included.
30 votes -
Allow monitoring on emergency 999/112 calls
We run a suicide prevention line and sometimes need to call 999. To support a volunteer to make a 999 call we need to us the 80/81 live monitoring to support them though the call.Please could you enable this?Thanks
2 votes -
Silence audio of incoming call
have a setting yet on the app or on the admin portal that can silent the audio of incoming calls that only comes from the call queue. Having the agility of not hearing the ringtone all the time when a call is from the call queue
7 votes -
Option to always enter Do Not Disturb mode when in a meeting for new RC app.
Would love a user option that allows the on off of dynamically enabling Do No Disturb mode anytime user is in a RC meeting. No one really wants to hear phone calls come in when hosting or talking in a meeting. It is too difficult to toggle on off this mode manually every time a user enters and then is done with a meeting.But all my users agree they would like a feature that auto puts them in DND when they are in a meeting for them.
220 votesThis is now available for RCV in app! To turn on: navigate to Settings - Video - Allow incoming calls while in a meeting.There is a an on/off option available for enablement. If you would like automatic DND for all calendar events, not just RC Video meetings please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-2239
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