12129 results found
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Shadow call from people of people at remote sites
in the context of the integration of new employees, manager and new employee must do a call together with customer for example, but manager should not appear in call but could listen and also speak if necessary.
1 vote -
Set task, notify assignee
When setting a task for a team member, currently they are not "pinged".We have many "teams" set up with multiple members on each team.It would be most helpful when assigning a task, the team member the task is assigned to is notified rather than just having to periodically checking tasks throughout the day. Sometimes the task could be completed within a few minutes however it may be hours or the next day before the team member checks tasks.Currently if a team member is mentioned in a team, they are notified. Could a feature be added if a team member is…
6 votes -
Android Auto Answer Calls
I need to be able to at least answers calls using Android Auto. Currently, it just rings to my phone and I'm not able to grab my phone and answer it while driving.
14 votes -
RingCentral APP - Grouping Conversations/Messages
In the RC Classic app, conversations in Teams and Direct Messages group together. The new App does not do this, each message is a separate line and it's actually really frustrating/ugly. Can you please allow the option or set it so that messaging groups together? This would make a bunch of my Engineers very happy.
49 votes -
Colorblind Setting
Allow users to enable a colorblind feature that makes presence indicators change to shapes (X, checkmark, -) for "Do not disturb", "Available", and "In a a call". A significant portion of the population cannot distinguish between the green and red dots currently being used to represent presence in the application.
49 votes -
Simultaneous Ringing in Queues
We desperately need the ability to have multiple queues and as a call makes it way through those queues that the queues the call had passed continues to ring as it adds the second queue then the third queue. I assume this isnt an option based on conversation and research.
4 votes -
allow call queue managers to block calls from nuisance numbers to their call queue
I know this can be achieved using custom rules but most users aren't comfortable using them, a simple block list would be wonderful
7 votes -
Provide list of all prefixes which are chargeable outside of my calling plan
I am seeing charges on my bill for calls that are apparently outside of my dial plan (Domestic and International) but there is nothing within the Portal to tell me which prefixes are and are not included. Please update the Admin Portal to show which prefixes and included (and thus also excluded) from my calling plan. I appreciate there are limitations on Global MVP if we exceed the bundle minutes, but we will be able to see this in the data - at present we do not have any means to see which numbers our user can call which are…
7 votes -
Give a reminder when calls are in Park
Calls in Park don’t get a reminder that there is a call waiting. One can also forget what # the call is parked on.
76 votes -
Smarter Meeting Reminders
I have users that report that when they are already in a meeting or call, the RC app will still pop up a reminder that they need to join the meeting - which they are already in. RC should already know they are in a meeting.
1 vote -
Dial-By-Extension
Hi,There is a Dial-By-Name feature already in the RC platform, just not a Dial-By-Extension, an extra selectable option in the IVR settings would be ideal rather than just 'First Name' & 'Surname' as I struggle to demonstrate the use case in which iIcan deploy Dial-By-Name solution effectively. NOTE: Currently RCs platform allows DTMF tones during ‘Audio while connecting’ and during the voicemail prompt. This allows extension dialing from this point. if you correctly configure your inbound audio settings on a user's ext and you remove voicemail and point missed calls back to your IVR for that ext. you can build…
11 votes -
Show name when dialing
when placing an outbound call, show the name of the person I’m trying to call BEFORE hitting the call button. This way I can tell if I’ve dialed correctly.
14 votes -
Allow customer to filter out Missed Call in the Call Logs or Analytics
A customer of mine would like to get all missed call details so they can give the callers a call back, in a way that they do not need to download the logs, save into Excel file and do the filtering
17 votes -
Create teams based on lists with email addresses (Creation of teams in Unify Office)
-Supported so far are only list of pure email mail addresses separated with ';'.-For simple creation it should be possible to create lists in a format
supported by
email-systems like Outlook (including display names + spaces + <email>) , too.
This is e.g.:
Mike Galle <michael.galle@company1.com>; Thiem, Frank <frank.thiem@atos.net>;
Anders,
Marcel <marcel.anders@atos.net>
(Please ensure using Outlook's text only representation)"1 vote -
Ability to Show/Hide numbers in Caller ID dropdown
By default, all numbers assigned to a Site show in the caller ID dropdown and all numbers assigned to a Call Queue show up for all members of that queue.We have Sites and Call Queues with many numbers assigned to them (over 100 numbers) and there's no easy way to hide all those extra numbers.We currently have to assign the numbers to a different "Number Inventory" Site and use custom rules to route the calls to the proper call queues. This hides the number from the dropdown but is quite cumbersome to manage and affects reporting and call log access…
21 votes -
Allowing customers to log in using their email address to a different account even if it is already associated to another account.
It would be more convenient for the customer if the system can allow the same email address to be used as a log in credential even if email address also associated to another account.
7 votes -
Update Filter by Department Option within Users with Extensions to allow filter of users without Department set
Allow us IT admins to filter our users by those who don't have the department set. This allows us to better manage new user setups who may not be allocated to a team at setup stage, but allows us to easily see who needs adding to a department still. The filter box needs an unassigned option.
2 votes -
Messaging Chat to the foreground
It would be really helpful if a notification popped up when an interoffice message is sent. (For example, in Microsoft Teams). When we receive a phone call the dial box pops up so we know to answer the phone. Right now, if someone sends a message, the only way we're notified is every 15 min or an hour via email unless you have the desktop app open.
2 votes -
Ability to remove the deleted users from the performance report
We want to have an option in the performance report to permanently remove a deleted user/group extension from the list, currently there is no option to do it and it's a bit annoying to do an extra step just to exclude this deleted user/group from the report, or once the user/group extension is deleted the performance report will sync the changes automatically.
30 votes -
Audio Only Conference Bridge Creation from UC App
Currently you are able to create an Audio only bridge by going to the web to get your Audio only bridge details: https://support.ringcentral.com/article/Conference-calling-from-your-online-account.html As we encourage our staff to mostly use the UC RingCentral app, it would be ideal for them to also be able to setup a Audio Call Bridge from the UC app as well instead of having to open their Online account to get their Audio bridge details each time. Audio only is useful for less technical users who do not want to click on the link to use either the RingCentral Video app or web versions.
8 votes
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