10873 results found
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Add option to disable send with "enter" or "return" key
Some of my co-workers pre-maturely send unfinished messages by hitting enter. Their assumption is enter will move to the next line (as on email). Instead it sends half of their message and often creates confusion. It would be nice to have the option to toggle this on/off based on preference as you can do on Skype messaging (see screenshot attached)
5 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello everyone, this is now in app. See the below setting, accessible under Settings - Keyboard Shortcuts. -
Allow adding to contacts from browser call tab
When using app.glip.com from a web browser to make a call. The absolutely ideal time to add the personal being called or calling to contacts etc is while on a call. Please an ability to add to contacts from the phone dial page. All after a call finishes and the number is still on the page in front of me I should be able to click and add to contacts right away. Cutting the number and going another page - is not a solution.
1 vote -
Give administrators the ability to switch of the RC App " App status"
When my RC app is minimized in my mobile phone screen or the mobile phone is on standby, the RC"app status" is grey (invisible). This "app status" in displayed to other agents when they try to transfer a call to me. This is confusing for them. Only when I open my app does my true"User status"(available, in a meeting, do not disturb) displays to other agents.
5 votes -
Export Voicemail List to CSV
We're looking for a feature where we can export a specific user's extension voicemails to a CSV for audit.
1 vote -
The caller ID needs to reflect the office main phone # with the corresponding extension for phone calls and texts
Our clients will be able to recognize who is calling or texting them.
1 vote -
Multiple Email address field
It would be useful to have 2 email addresses available under the company contact instead of just one. The purpose of the 2nd email is to allow the user to be reached at an alternate email address, if needed,
3 votes -
Wrap up time to be ready for next call
Have a 5 seconds wrap up time - when a customer is waiting in Q - they don't need the extra 10 seconds wait for the next available agents - when we select 0 second there no ring tone for the next call
2 votes -
RingCentral Meeting Anaytics / Reporting
The ability to search meetings is limited to meeting ID or Host. And, the host name must be an exact match as the users profile. Expand search criteria to include wild-card, participants, IP Address, etc.
2 votes -
bring back call block like in old app
I've been a Ring Central customer for many years. Recently I was forced to download the new RC app because the old app is discontinued. The new app is missing this feature ... When I receive a phone call on one of my business numbers (there are several) the number would be listed under my Recent Calls list. If I would tap on the number in the list it would give me the option to Block that caller. On the new app no incoming calls show in my Recent Calls list, only outgoing calls. This for me is a major…
2 votes -
Disable Ethernet Switch Cisco Phones - All models
Please add the ability to manage certain physical features of the Phones from the Cloud UI, rathe than the phone webUI, which is no longer accessible on some phones due to the firmware version.
1 vote -
On Admin side, status icons for both User and Phone on 'Users with Extensions'.
While setting up, and troubleshooting user and phone issues, we're finding that the status icons are a tad misleading. While a User status may show green, you have to go into their account, click down to Phones, over to Phones, etc. to then see if the associated phone is active.There is more than enough 'real estate' on the Users with Extensions screen to add an additional status icon - one that shows the state of the phone extension.The hover over text could then read, 'User Enabled' - 'Phone Enabled' - 'ATA Enabled' etc. depending on the unit assigned.This would allow…
3 votes -
Filtering using multiple fields
In the classic version each team could be seen and then filtered by due date
1 vote -
RingGroups to apps
Allow ring groups/users forwarding phones for a period of time to go to another user's desktop/mobile apps.This limitation doesn't make sense.If one user is going on vacation and needs to forward their phones, they can only forward to another user that has a desk phone (which means no one working from home).
1 vote -
Allow more granular control over a call queue
Queue managers are the only ones that need access to queue voicemail via the app/browser
1 vote -
Make Text Highlighting Actually "Work"
In the new RingCentral desktop app, when RC identifies a number as a phone number (mostly incorrectly), it's very difficult to actually click-and-drag style highlight that number to copy and paste (I think because of the call, text pop-up that happens). It's impossible to select only a part of the number for the same reason. Double clicking works to select the whole thing, but this deviation from standard UI practices (and from the Classic version app behavior) is jarring.
3 votes -
Change View of Tasks
My RingCentral app is always open in a 1/4 of one of my screens. Now, when I click on tasks I can see so much information that I don't need but can't see the actual task. Suggesting the ability to hide columns or change the width. If I've already filtered to see my tasks why do I also need to see the assignee as well? I've tried zooming out - which does allow me to see more... I would also like the name of the task to text wrap. Thanks
4 votes -
Decrease steps to Open Web case after portal Update
I love the new port view. While it's great create a web case is there, once I click it, I am taken to the support page and have to click create a case again. It has me logged in. I click create a case and it asks me to login. I wouldn't expect to make me log in again. That was my experience in Chrome. It just took me to support login page. using MS Edge and Internet explorer. The login should be able to pass through to the details page of entering a webcase.
4 votes -
We would appreciate it if we could have texts that are received by one ("virtual" RingCentral) number (i.e. 262-429-9597) be forwarded t...
...o another RingCentral number (i.e. 262-706-5508).. Thank you.
2 votes -
Invalid Vanity Numbers could have been rejected upon request
8001231234 was added to the account. TELCO OPS confirmed that it is an invalid phone number and should not have been added.The system could have rejected the request from the beginning
1 vote -
Disable entering extension when the call has gone to a voicemail message.
If an external call dials a direct line on your numbers list, it shouldn't have the ability to transfer to any extension on your extensions list. I had an external number dial a direct line that goes straight to voicemail, but they were able to hit certain keys on their numpad that redirected them to a call queue that has no relation to the direct line they dialed. That should not be possible in my opinion.
3 votes
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