11841 results found
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Park a call across federated accounts
My business shares two accounts across two buildings next to each other and only one main line number that's known, so being able to park a call and both accounts being able to see it would be useful.
3 votes -
Change the color of the "green" available light/icon to a brighter shade
Change the color of the "green" available light/icon to a brighter shade. The lack of contrast makes it hard to see rather or not the user is available on most devised. A much brighter shade or different color all together would make it easier to see
3 votes -
Desktop Version (mac) - Shrink columns under Tasks to show more of "Name"
There is no way to shrink the window and show more of the name under tasks. When shrunk, most data lost, when enlarged, lots of blank space. I'd like more control over the window size/shape on my desktop.
1 vote -
Disable RC app status of DND for non admin.
To make sure only admin or management can change status to take calls, and should not be available to users/non admin to use DND.
16 votes -
To have filter option to manage internal and external calls to a different call handling settings.
to increase productivity.
11 votes -
Dial Zero to reach operator from user extension
Quickly reach an operator or a Reception desk by dialing zero, it will automatically dial the correct extension
24 votes -
Sort participant list by various options
Participant sort list seems random, should be able to sort by alpha, surname, who's unmuted/talking, etc. Seems to be a huge missing feature. Additionally, the fact that the participant list seems to randomly change order is problematic when trying to use the list.
4 votes -
Include Team Description in right-hand sidebar of Mac Messaging Client
I updated my RingCentral app on my Mac a while back (now version 21.2.10.452 Web, 21.2.10.949 Mac) and since then, an important feature no longer works: the Team/Room Description that used to show up in the right hand pane (and contained helpful info and links for the room) is no longer there. Seems you can get to it by way of the three dots in the upper left but that is far less useful than having it right there upon arriving at the room.It would be incredibly helpful to have that back for immediate orientation for folks joining a room.
10 votes -
Ability to turn off "What's New" Promotions
My company has been using RingCentral for many years. Every time I use the app, I get interrupted in the process of performing a task by a "click here to..." notification. Not only am I fully aware of the features of RC, it is becoming burdensome to try to even make a phone call. In-app-window notifications such as this should be able to be turned off in settings.
3 votes -
TXT Messaging on Auto Attendant Prompt
It would be great if an automated text message could be sent out when the caller presses a number or an extension. For example, to get a link to our address texted to you, please press 1. To get a link to our online scheduler, press 2. Once the user presses the number a txt message would go to their cell phone with the links.
3 votes -
Bell Schedule Tones and Alarm Tones
Please create the ability to schedule alarm tones for schools to switch classes, as well as evacuation tones for drills or true emergencies.
1 vote -
Execute Command on Answer
The execute command option in the RingCentral Phone application runs when the phone starts ringing. I would like an option to have the command run when the call is answered
2 votes -
Add option to 'block and delete' phone numbers
It is more efficient to block and delete a phone number with one click, instead of one click to block, then one click to delete.
3 votes -
Enable/Disable OnDemand Call Recording by user (not system wide)
Currently, the feature Call Recording OnDemand is either enabled or disabled system wide. Request to have the possibility to set it via user, as is the case with Automatic Call Recording.
78 votes -
Conference/3-way calling Automatic recording
Hi there,We just made an internal investigation and not all of the conference call are being recorded. Why is that so? Your Facebook Support said that it isn't possible but we were able to record conference calls that we use for training. But, when we pull up other calls for other customers, call recordings are incomplete and only saved Inbound and Outbound calls. All conference or 3-way calls are not recorded.
36 votes -
Allow Multiple Phone Numbers for Caller ID's in User Settings Template
The option to select more than one phone number for agents to use as a Caller ID would be useful for companies that want their agents to be able to call out with a main number as well as their direct line while limiting agents access to all company numbers.
3 votes -
Forward calls from Shared Line to RC app, as is already working for desktop phones
We have an edge case where a Shared Line Group is ideal and a few users that would like to be able to accept calls that are forwarded to a Shared Line Group on their soft phones. This currently only works for desktop phones.
6 votes -
Update Ringcentral user status to Busy/DoNotDisturb if Outlook status is Busy/DoNotDisturb
I have several RingCentral users in a Tech Support call queue that make frequent use of Outlook calendar meetings and Cisco Webex for remote support assistance. They are all members of a simultaneous Ringcentral call queue for tech support. If they are using Webex for a meeting, including that product's built in voice capabilities, they are currently getting calls from the tech support queue because the RingCentral app does not alter its user status to Busy/DoNotDisturb to match that of Outlook's user status. This is disturbing to their workflow because they are active with a customer but are still being…
5 votes -
Incoming Fax Settings
I would like to be able to have the administrator change the settings for the incoming faxes. We currently have one main fax line, but currently the fax line has to be connected to a user, and the settings are only available in the user's desktop application. There isn't a place for the administrator to change the settings on the admin portal.
5 votes -
Increase amount for simultaneous forwarding
We need to increase maximum amount of simultaneous forwarding. As of right now, we are limited on how many can be on the list at once and it forces us to input each name and number daily.
5 votes
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