9677 results found

1. Implement Update Scheduling and Notification Options for RingCentral Desktop App

   Title: Implement Update Scheduling and Notification Options for RingCentral Desktop App

   Brief Description:
   Introduce functionality in the RingCentral desktop application that allows users or administrators to control when updates are applied, including the ability to schedule updates during non-business hours and receive advance notifications with actionable options.

   Detailed Description:
   Currently, the RingCentral desktop application performs forced updates without providing users with an option to defer or schedule them. This can disrupt critical business activities, as experienced by Jake Schmude (443-736-1756) on [Date], at approximately 10:15 AM. Jake was either on an important call or about to start one when the application initiated an update, causing operational delays.

   Proposed technical enhancements include:

   Update Scheduling:

   Provide a UI/UX component where users or administrators can select predefined update windows, such as outside business hours (e.g., 10 PM to 6 AM).
   Implement an API endpoint for administrators to manage update schedules for multiple users within an organization.
   Leverage local system scheduling utilities to enforce the update timing on the desktop app.
   Advance Notifications and Deferral Options:

   Display notifications at least 24 hours in advance of a pending update, detailing the update version and key changes.
   Include options in the notification for users to:
   Install immediately.
   Defer to a later time (e.g., "Remind me in X hours").
   Schedule for a specific time within an allowed timeframe.
   Fail-Safe Mechanism:

   For critical updates requiring immediate application (e.g., security patches), ensure users are provided a shorter but customizable window for installation, along with a brief explanation of the urgency.
   Admin Override:

   Enable administrators to enforce organization-wide update policies via the RingCentral Admin Portal, including mandatory update times or blackout periods when updates are prohibited.
   Technical Justification:

   Forced updates can cause disruptions in business-critical workflows, particularly for users in live calls or meetings.
   A configurable update mechanism aligns with best practices for enterprise software, enhancing reliability and user control.
   These changes would minimize service interruptions and improve satisfaction while maintaining application security and performance standards.
   Expected Outcomes:

   Improved operational continuity during business hours.
   Enhanced user experience through reduced interruptions.
   Administrative flexibility in managing updates across the organization.
   Positive perception of RingCentral as a business-oriented, user-centric platform.

   Title: Implement Update Scheduling and Notification Options for RingCentral Desktop App

   Brief Description:
   Introduce functionality in the RingCentral desktop application that allows users or administrators to control when updates are applied, including the ability to schedule updates during non-business hours and receive advance notifications with actionable options.

   Detailed Description:
   Currently, the RingCentral desktop application performs forced updates without providing users with an option to defer or schedule them. This can disrupt critical business activities, as experienced by Jake Schmude (443-736-1756) on [Date], at approximately 10:15 AM. Jake was either on an important call or about to start one when the… more

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2. favorites on top tab

   In the contacts tab, have an option at the top for Favorites instead of combining with ALL. Also ability to create own group of contacts

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3. Add HUD to Mobile APP

   Seeing the presence of the user in the Mobile app is critical because these users are not in the office and it would help them quickly identify who to contact. Currently they have to click into the contact name to see their presence.

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4. Allow FaceID (biometrics) for entering MAM PIN on mobile app

   Our other MAM managed apps allow FaceID/fingerprint to be used to enter MAM PIN to unlock app. Please add this functionality to RingCentral for Intune.

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5. option to enter the employee ID on the message only before leaving a voicemail

   customer wish to have the option for the clients to enter an employee id on the message only before leaving a voicemail

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6. Support the new Yealink WH64 DECT Headset series as listed recommended headsets for RingCentral application

   It's not listed as recommended headset to use with their RingCentral application and they wanted to know when this model to be compatible with RingCentral application. Their Yealink WH64 model is not allowing the user to answer the call using this model and it's not compatible to use with their RingCentral application

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7. Phone number on the account should be changing/refreshing monthly.

   Phone number should be changed monthly to avoid spammers.

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8. Connect one company to another to see agent availability status

   We have a partner externally and wanted to see the call queue availability status to be able to transfer a call to any available agent.

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9. Call Logs

   I would like to know the details of call queues/call monitoring group / forwarded number details etc in the call logs.

   Here is a scenario which is not clear from the logs.

   I have add another extentions of my colleqeue to my answered call, also I have been added in some call monitoring groups I am a part of call answering queue as well.

   It is not possible from the logs to see which rule as precedence over the other rule.

   Please see the snapshot below the logs are having limited information and the same is not clear.

   However in Cisco Call manager the logs are very descriptive and we can find out all this information from there easily.

   I would like to know the details of call queues/call monitoring group / forwarded number details etc in the call logs.

   Here is a scenario which is not clear from the logs.

   I have add another extentions of my colleqeue to my answered call, also I have been added in some call monitoring groups I am a part of call answering queue as well.

   It is not possible from the logs to see which rule as precedence over the other rule.

   Please see the snapshot below the logs are having limited information and the same is not clear.

   However in… more

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10. Allow Call queues, Shared Line Groups, Delegated Lines as extensions in HUD

    Allow call queues, Shared Line Groups, Delegated Lines To be added to HUD. this would greatly benefit receptionists and admins in call handling

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11. Option to Select Personal or Company Emergency Response Location (ERL) During User Setup

    Currently, when creating a new user and inputting the Emergency Response Location (ERL), the system automatically assigns the ERL as a company ERL. This can result in the company ERL list being flooded with individual users' locations, making it difficult to manage. We propose adding an option during the initial setup to distinguish between "Personal" and "Company" ERL.

    When creating a new user and prompted to input an Emergency Response Location (ERL), administrators should have the option to select whether the ERL is meant for personal use (for the specific user) or for company-wide use. This will help in organizing and managing ERLs, preventing the company ERL list from being overcrowded with personal user locations.

    Currently, when creating a new user and inputting the Emergency Response Location (ERL), the system automatically assigns the ERL as a company ERL. This can result in the company ERL list being flooded with individual users' locations, making it difficult to manage. We propose adding an option during the initial setup to distinguish between "Personal" and "Company" ERL.

    When creating a new user and prompted to input an Emergency Response Location (ERL), administrators should have the option to select whether the ERL is meant for personal use (for the specific user) or for company-wide use. This will help in organizing… more

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12. ring central is default dialer on iphone

    Give the user on an Iphone the ability to make Ring Central as their default dialer when clicking a phone number in a different App. When a user clicks a phone number on Google, Or in our case we have a dispatching application application the user can click the customers phone number We would like this to dial out using RingCentral instead of the iPhone so our business phone number shows up rather than the technician's phone number.

    Currently the work around is copy the phone number and past it into the RingCentral dial pad but would be much nicer to just click and dial.

    Give the user on an Iphone the ability to make Ring Central as their default dialer when clicking a phone number in a different App. When a user clicks a phone number on Google, Or in our case we have a dispatching application application the user can click the customers phone number We would like this to dial out using RingCentral instead of the iPhone so our business phone number shows up rather than the technician's phone number.

    Currently the work around is copy the phone number and past it into the RingCentral dial pad but would be much nicer… more

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13. Bulk desk phone activation for all extension
    1 vote

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14. IVR Editor Phone Tree Name to Expand

    For a business that has multiple sites, IVR menus and call queues with lengthy group names, it would be helpful if there is an option or settings to change the display of the IVR visual editor to show the full name of each group on the phone tree when using the IVR editor instead of hovering to each of box to see the name.

    3 votes

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15. Suggest a "go back to previous conversation" button, to return to a previous conversation

    Within the desktop and mobile messaging application, having a "back" button would allow users to easily navigate between typing in a conversation and returning to a separate conversation, after researching/referencing/etc.

    Since the mobile app keeps newest messages at the top it is easy to navigate if a message has been made, but what if you've been searching for information from a previous conversation in order to speak with a new contact? you may wish to reference or return to the conversation. Rather than searching again, having a navigational "previous message" (and/or "next message") would facilitate the process and speed up the engagement.

    Within the desktop and mobile messaging application, having a "back" button would allow users to easily navigate between typing in a conversation and returning to a separate conversation, after researching/referencing/etc.

    Since the mobile app keeps newest messages at the top it is easy to navigate if a message has been made, but what if you've been searching for information from a previous conversation in order to speak with a new contact? you may wish to reference or return to the conversation. Rather than searching again, having a navigational "previous message" (and/or "next message") would facilitate the process and speed up… more

    3 votes

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16. Disable receiving fax transmission as calls to DL number
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17. Disable receiving calls when receiving fax transmission for direct number
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18. Add Rental Phones on Cost Center Billing Details

    The current data available on Cost Center Management Billing details only have the user license, other extensions, and phone number charges. It does not include the Rental Phones and it gives discrepancies when being compared to the actual bill. Please add the rental phones and all other charges and fees entities on the Cost Center view.

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19. Export contact list from Polycom VVX series phone

    to be able to export contacts list from the web UI of Polycom VVX series phones

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20. View All fax details

    Viewing all full, complete details of the fax logs not only the name only or number only but it has to show the NAME AND NUMBER, the attachment other than the time and date stamps

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