12026 results found
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Duplicate Presence Button
To allow Presence to be duplicate to other extension's device.
1 vote -
Grant User access to report on Specific Call Queue
Hello how can i give a user the ability to report on a group with out making them a super admin, I need to allow a user to report on a specific call queue
3 votes -
Enable Call Forwarding to Distinguish Between Voice and Fax Calls
Currently, when call forwarding is enabled for EX User extensions, the forwarding logic does not distinguish between voice and fax calls. When a call terminates directly to a User extension, the system can differentiate between fax and voice calls and handle them accordingly. However, when forwarding is enabled, both fax and voice calls are forwarded indiscriminately, causing fax calls to be treated as voice calls.
We request an enhancement to the call forwarding logic to allow the system to distinguish between voice and fax calls when forwarding is enabled. This would enable fax calls to terminate correctly to the User…
7 votes -
Allow users to add or correct words on the dictionary of AI transcription.
To avoid mis-spelled name and words during the transcription
1 vote -
Option to Use Call queue extension as SMS recipient
Have the option to use the call queue ext as SMS recipient and not just a regular extension.
Customer verbatim:
Hi, all of our call queues SMS recipient is currently configured to go to my extension. How do I change call queue to receive text message to it's direct number? We also want to receive text message notification by email.4 votes -
All-in-one MS Teams application with EX and CX capabilities
The customer wants to use a single application, MS Teams, that integrates both EX and CX platforms/systems. He prefers to use just one application for both.
2 votes -
Apple Watch Integration
It's baffling to me that Ring Central doesn't have Apple Watch integration. Apple watches do not get ringing notifications on Apple Watches, which is extremely inconvenient because the actual iPhone doesn't make a noise when your Apple watch is connected. I miss many phone calls because my watch doesn't notify me when a call comes in. Please add notification integration to Apple Watches. It's 2025. All other apps have notifications pushed to Apple Watches...the massive company of Ring Central should have notifications integrated.
2 votes -
Forward ignored call queue calls to voicemail
A feature in which the ignored call queue call to forward to voicemail instead of ringing back to call queue
25 votes -
Hold music
The customer has expressed a desire for a dynamic hold music experience, requesting that the audio selection changes each time a caller is placed on hold during their interaction with the company's phone system.
1 vote -
1 vote
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Custom Rules - instead of clicking for each number, simply type the number
Every time I update the date/time of a custom rule I have to click through the date times one at a time. It would be so much easier to just type the time. Ie: 4:30.
1 vote -
RCX Cross Queue Requeue permissions
Allow RCX Admins to select what queues an agent security permission is allowed to cross queue requeue a call to
1 vote -
Parked calls should not ring to an extension
When a call is parked, it rings to a user that has presence setting: "Ring my phone when any user I am monitoring rings". Parked calls should not be affected by this feature.
1 vote -
Multi-Day / Date-Range Analytics Report Generation
Currently, RingCentral Analytics only allows reports to be generated on a per-day basis, requiring users to manually create and export individual reports for each day. For longer timeframes (e.g., 30, 60, or 90 days), this results in significant manual effort, as reports must be generated separately for each day.
Problem Statement:
Customers who need historical data across extended periods are forced to:Manually generate up to 90 individual daily reports
Download and consolidate data outside of RingCentral
Spend excessive time on repetitive administrative tasks
This limitation impacts operational efficiency, reporting accuracy, and customer satisfaction—especially for teams performing audits, performance analysis,…
1 vote -
create alert for unlimited extensions
would like to be notified when a desk phone assigned to a limited extension goes offline.
1 vote -
copy spreadsheet
we should be able to copy contents of any table or google sheet contents in message and table format should be maintained.
1 vote -
IVR menu to be able to set a designated keypress to connect the called to the set operator extension in the account
We frequently change the Operator extension in our account. We would like the IVR menu to have the option to connect calls directly to the set operator extension. This way, every time we change the Operator extension, we do not need to modify the IVR menu to update the operator extension of the day.
1 vote -
SMS ID
To have the ability to use the company name as the SMS ID Name not just the company main phone number.
1 vote -
Feature Request – SMS / Campaign History Activity Tracker
I would like to submit a feature request for the SMS and Campaign History sections. Specifically, I propose adding a feature that tracks the activity of phone numbers within a campaign, such as when numbers are added or removed. This feature would be an activity tracker within the campaign history, providing a clear log of these changes over time.
The feature would include the following functionality:
A log or section within the Campaign History page showing the recent activity, such as the addition or removal of phone numbers.
Clear indicators of when and by whom the changes were made (optional…
10 votes -
Internal Direct Calls to Bypass Ring Group Settings
The customer is requesting a setup where internal calls are routed solely to the user's desk phone, mobile, or desktop application—excluding any additional users defined in their ring group settings. These ring group settings should only be applied to external or client calls received through the direct number shared with clients.
3 votes
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