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  1. IVR keypress that the user selected to show on the display screen of the user receiving call, since customer is only directing all call to 1 dl but would love to see aleast the general idea of what their clients are calling in

    4 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  2. Adding Text Us to the supported application of RingCentral so we can use the number of RingCentral to send SMS/MMS messages to our client.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  3. Add an information button after the caller's name to show the caller id. I need this for voicemail phone App. I have it on the computer but not the phone App.

    1 vote

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  4. In the case of using a Call Pickup Group, we would like to have a popup on the softphone application (Avaya Cloud Office) allowing us to intercept a call from a colleague within the same group. This popup or notification would appear after the time specified in the Call Pickup Group configuration, and would allow us to intercept the call or reject the interception. Currently, the only way to intercept a call is by going to the 'Supervision' menu, but this is not very user-friendly.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  5. It could happen, that 2 calls attempts come in at nearly the same time. The user get both - has to decide, which to take - even when 'call waiting is off'.This should not happen - only one call should get passed though to the user.

    14 votes

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    0 comments  ·  Other  ·  Admin →
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  6. Calendar sync - here customers expect that colleagues can see in the status how long you will be unavailable.

    14 votes

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    0 comments  ·  Application  ·  Admin →
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  7. Ability to provision multiple phones to one DL. Customer does not want hotdesking since once you use the phone for hotdesking, there is still a fee0

    3 votes

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  8. Message history retrieval following extension deletion or option to download message logs prior to deleting an extension would be a highly beneficial feature. This would allow users to access and review their previous conversations, messages, and interactions even after an extension has been removed or uninstalled. Furthermore, providing the ability to download and save message logs before deleting an extension would ensure that valuable data and information is not lost permanently. This feature could be particularly useful for individuals or organizations that need to maintain records or archives of their communication history for various purposes, such as compliance, auditing, or…

    3 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  9. After creating and activating a Custom Rule there should be an indication that a Custom Rule is active on this call queue or site without opening up the all the Custom Rules.

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. No voicemails coming in whatsoever no matter what extensions or buttons are pressed, no matter what number the person is in queue, no matter anything. We want absolutely no one to be able to ever reach us through the phone system and absolutely no voicemail messages to be able to be sent into our system.

    6 votes

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    1 comment  ·  Other  ·  Admin →
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  11. ability to set up an alert to email a supervisor when their team's users go into "do not disturb"

    7 votes

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    0 comments  ·  Other  ·  Admin →
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  12. Customer would like to have a feature wherein RingCentral will support he Elevator or any Door system via SIP Deskphones.

    13 votes

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    2 comments  ·  Hardware  ·  Admin →
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  13. Creating these feature request in-behalf of our customer who is looking for activity logs using the RingCentral Desktop/Mobile application.This is to identify what and when agent changed statuses while using the RingCentral Desktop and mobile app.

    13 votes

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    0 comments  ·  Application  ·  Admin →
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  14. Ability to transfer the messages and SMS from old extension to the new extension

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  15. We have a client who recently switched from Comcast Business Voice Edge to RingCentral, we are helping them with the deployment. They had Polycom VVX 450 phones before, and they have Yealink T46S phones now. The feature they had before, that they are looking for parity on is with regards to the call queue. With Comcast, they were able to see the phone number of the NEXT caller waiting in the queue, and are wondering if it is something RingCentral could implement.

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  16. Feature Request: Uploading Bulk Contacts to Cisco Desk phones _ BT Account

    Details : Need to have an option to upload bulk contacts on a Cisco Desk phones.

    2 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  17. Hi, as a business owner we need an ability to download or view SMS transcript history, this information is really helpful specially when we have some employees who left or if we want to save it for our records

    32 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  18. We are a health service company and most of our customers are elderly and they don't have time or the knowledge sometimes to download or update the browsers we are requesting for the RCV to work on any kind of browsers currently we are using Chrome and safari however we would like to have the customers to have wider option for joining the meeting.

    1 vote

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  19. I simply want to create one schedule for our main company lines that includes holidays, have all company numbers subject to that schedule, AND route calls from specific numbers to the appropriate departments during open office hours. Without having to set up multiple holiday schedules for each queue.

    3 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  20. A feature allowing a user to manually play an announcement during an active call, with the assurance that the audio announcement will be captured by the automatic call recording.

    3 votes

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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