9342 results found
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Admin Control for All Users for Pop-out Dial Pad
The customer would like to have an admin setting/control to apply the pop-out dial pad for all users in one go.
3 votes -
Feature Request: Enhanced Device Presence and Call Monitoring for Mitel 6930 IP Phone
Feature Request: Enhanced Device Presence and Call Monitoring for Mitel 6930 IP Phone
Current Behavior: Mitel's device presence features allow users to see the availability of colleagues (busy, idle, etc.). However, there's limited functionality for monitoring incoming calls on another user's phone.
Desired Behavior: Enhance device presence and call monitoring capabilities for the Mitel 6930 IP Phone to include:
Caller ID with Name Display: When a call rings on a monitored extension, the Mitel 6930 displays the caller's name alongside the number on the monitoring phone.
Optional Alert Options: Allow configuration of visual (e.g., blinking light) or audible alerts on…
3 votes -
Lock User Settings
Make it so admins can lock settings so users cannot change them on the mobile app. This is specifically the user settings. We have a complex set up and it includes users being able to receive calls on call and with notifications. Our users frequently change setting and the only setting we want them to be able to change is to Do Not Disturb. Unfortunately they change notification settings and a variety of other settings, which makes it a nightmare for our admins to revert back.
5 votes -
Global Holiday Setting
This would allow users to enable a system wide setting for all IVR,'s and call queues to put them in a holiday mode rather than doing it individually
5 votes -
Warm Transfer call for Yealink T46U
When transferring a call using the sidecar extension buttons on the Yealink T46U phone, they cannot speak to who they are transferring to first – the call immediately gets transferred. If they manually enter an extension to transfer a call, they can announce it and then complete the transfer.
It would be best if there is a setting when they press a preprogrammed extension button, they can announce the transfer first
2 votes -
Mute timer set by group admin for full group or specific users
If a group is being flooded by messages, and the admin needs to reset the discussion, they can make the group read-only for a set time (10min-1week) allowing only admins to post. After the timer, the group would reset to its original posting permissions. This could be set to prevent all non-admin users from posting, or apply to specific users within the group.
2 votes -
Queue member desk phone in DND
When a member within a queue (when the member has a deskphone) puts the phone in DND - it throws the queue off and all calls to the main number of the queue ring to a recording and then disconnects. This has happened twice within our organization. This SHOULD NOT happen. Any member with a deskphone should be allowed to put the device in DND without it affecting the ENTIRE queue status.
3 votes -
Show the park location in a deskphone.
When a call is park, there should be an indicator in the deskphone which location it can be picked up.
3 votes -
I want a custom rule where all calling numbers will be added all at the same time instead of one by one.
I want a custom rule where all calling numbers will be added all at the same time instead of one by one.
1 vote -
Ability for admins to be notified when an emergency response location is changed for a device or user
Ability for admins to be notified when an emergency response location is changed for a device or user.
1 vote -
VM Issue
My business is encountering an issue that is caused by the usage of RC so I wanted to address it in hopes there is or will be a solution. When someone calls on of our offices and leaves a VM, the VM shows up in every user's VM.... when a person checks the VM and handles it, the VM still shows in all of the other staff's VM and no one knows it has been handled; duplicating calls and really making us look like we don't have it together. Is there a workaround for this? I was told by support....…
1 vote -
Reorder Widget Buttons
Would like to be able re-order what buttons are available when in messages. So we can make Create Tasks the first button instead of having to click the "..." submenu.
1 vote -
daily delivery reports for recorded calls
Daily delivery reports for recorded calls ( Mp3).
The settings in service web (admin portal), provides the ability for the super admin to set up daily or scheduled delivery call logs in csv format.
One of the settings to filter is recorded calls, but since it's csv format the actual recorded calls ( mp3) are not being sent.
should have atleast a small text or note as disclaimer that adding the recorded calls is not included in the daily delivery reports for call logs.
Please add the text/note feature as disclaimer that it's a limitation.
Please include the development to…
1 vote -
Inbound caller ID of the originating caller when transferring the call via ask first and when the deskphone pairing is on
As of this moment HUD is not yet supported when Deskphone pairing is enabled. When transferring calls via ask first while the deskphone pairing is on it should show the originating number of the caller. Let's say caller A answered by B and need to transfer the call to phone C via ask first they wanted to see on the caller ID as Caller A instead of caller B.
1 vote -
Show company name when calling
Show the company name when calling. Usually, the contact name and number only show when calling.
1 vote -
Automatic Update for Advance Settings in Message notification.
We have a customer requesting a feature that would allow them to update their Advanced settings in Messaging Notifications automatically when they change the email address associated with their extension. Currently, they have to update this manually whenever they change their email address.
1 vote -
Ability to set 1300 numbers as substitute caller ID.
Ability to set 1300 numbers as substitute caller ID.
1 vote -
Ability to reduce call recording storage
Ability to reduce call recording storage.
1 vote -
Hi, any options to listen to live local radio station on poly phones?
an option to listen to live radios on polycoms
5 votes -
BCA (Bridge Call Appearance) für Client
BCA for Softclients , to follow the delegated line way (BCA) for devices as well for the Desktop app to allow mix and match.Organizations would like to use BCA not only for desk phones, but other colleagues using soft client only should be able to join the BCA groups
9 votes
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