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  1. Add ability to filter by "Read @mention". Many a times i have to quickly refer or reply to a recent @mention message, but it is difficult to quickly find such messages. Instead I have to recall which team that message was sent to and search for that team and the message. It would be great if i can filter the messages by "Read @mention" just like filtering them by "Unread @mention".

    1 vote

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  2. For bulk forward text messaging, it would be incredibly useful to separate each text and send individually. If a user could also automatically include the name of each telephone number if they’ve programmed the corresponding name to that phone number, then users could personalize each individual text - which would help mass texts feel more personal and helpful for people in sales positions who are trying to disseminate advertisements.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  3. Currently the directory integration system only works under very specific circumstances. One roadblock is the license requirement, the other is the mobile number format.

    It'd be much easier to manage licensing, etc if we were able to add/remove licenses after the user was sync'd, not at the same time.

    If I have a management user that doesn't require an MVP license but wishes to see reports we need to manually create them in RC and then to enable them to use our SSO via AAD we need to add them to the group that sync's, but that won't always work…

    0 votes

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  4. Customer would like for our system to specify the error when not being able to send a fax.

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  5. We would like to remove the ability for end users to change their email address on their accounts. We use SSO to log in and when users update the email incorrectly, it breaks the SSO login. It would be global, not just US.

    26 votes

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  6. When I upgraded from RC Phone app to unified RC App, I noticed that active calls would pop up in a separate window. I don't want calls to pop up in a separate window because it causes clutter and makes it harder to get to the active call in order to manage.

    9 votes

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    0 comments  ·  Application  ·  Admin →
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  7. MMS/SMS Policy for Messages that contain text or otherwise reference substances defined as controlled substances under federal law, regardless of legality, including marijuana (cannabis) should atleast clarify if the purpose is for selling.

    Customer business is promote in compliance with Michigan law through the
    issuance of licenses, not the sale of cannabis.

    4 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  8. We would like for RingCentral to disable the ability for users to be able to post GIFs in text messages on the RC mobile app. It doesn't appear that the GIF function is built into the app (rather, it's a keyboard shortcut option on one's smart phone) but this opens up the possibility for users to send inappropriate images (internally or externally).

    7 votes

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  9. After a custom rule is crafted, I'd like the ability to schedule the turning on and turning off of the rule. Example: We have a site that is normally closed on Fridays, their on-hours schedule lists them as open on Fridays, so that we can still present callers with central service options. We route calls to that special IVR using a custom rule covering every Friday. They'd like to answer calls at the site on a few random Fridays -- but there is currently no easy way to schedule that.

    My proposed idea would allow you to schedule on/off times…

    7 votes

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  10. client want to get a call divert button available just simply pressing a button on their phone
    currently calls from main number goes to call queue

    if this button is enable calls from main number goes their 3rd party answering service.

    On behalf of ken partner id 58684 for Trost Law - Ram from Ring Central

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  11. have contacted support and was informed that in the IVR menu the only option we have to repeat the menu is set only to the # and * keypress, we would like to designate this to a number keypress which is not available currently in the option

    2 votes

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  12. We request the development of a feature that allows for the bulk re-syncing of users to Microsoft Direct Routing as part of the integration with RingCentral. This enhancement is intended to extend the current "Presence Sync" functionality, which is presently only available for the embedded RingCentral app within Microsoft Teams.

    The "Presence Sync" feature currently enables the synchronization of user presence between Microsoft Teams and RingCentral; however, it is limited to the embedded RingCentral app within MS Teams. There is no functionality available for users utilizing Microsoft Direct Routing.

    2 votes

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  13. Is there a way that I can have visibility and the ability to comment on ANY and ALL support cases that our users create in RingCentral support - irrespective of which Stacks company and account they are part of?

    1 vote

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  14. Call loop (no warning, when set) must not be possible.Today user A can set a forward to a colleague B who has configured a forward to user A. Which ends in a undefined status (no clue what happens today and how the user can get out of this).If a user may configure that he has to get a clear warning at least.

    11 votes

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    0 comments  ·  Other  ·  Admin →
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  15. Call Journal: Calls via the RingOut function should display the phone number of the called party and not your own phone number in the call journal

    11 votes

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  16. For both the cell phone and desktop app when you are in the phone section it should display status of internal users whether someone is on the phone, available or not available. Similar to how it does when you are in the message section. It should also display this status on the app if the user is using their app or a desktop phone.

    2 votes

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  17. I would like the ability to change the device level configuration file instead of having to open a ticket every time I need to apply a custom configuration file for Phones.

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  18. have admin access to view Internal RCV meetings on Ringsense portal under ALL CALLS tab

    1 vote

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  19. Performance Report segregated by site for the last 3 months

    2 votes

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  20. Request to add option to have prompt for the number being dialed.

    2 votes

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