11282 results found
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On iPhone, when sign out the app,do not send me notifications if there's an incoming call.
Annoying notification when on vacation.
2 votes -
Disable the message icon in Ringcentral app
Customer is requesting to turn off/disable the message in RC app so that it is not confusing for the text
1 vote -
Custom ringtone for call queue
We contacted support to confirm if its possible to have a call queue set with a custom ringtone that the user will hear when answering the call, with this feature the user will know which call queue the call is from
4 votes -
View Business Name Under Contact Name
When exchanging SMS we need to know the business name for the contact. Currently only the name is displayed when the contact is already saved and we need to hover around the contact, open profile and then look for the business name.
2 votes -
Text message queue
Im wondering how I can create a group that receives text messages from our main phone number xxx-xxx-xxxx. Is like this group to be able to see the messages and reply back to the messages. For example if one of our sub contractors sends a picture in to the main number of a job completion the group sees it and can reply to it
11 votes -
Set a limit of the number of SMS a user can send
We need a feature where we can set a number of SMS that a user can send. To limit their outbound SMS.
4 votes -
Export message data in a readable format like a conversation in the app
Export message data in a readable format like a conversation in the app
I need it to readable as a conversation like it is in the app. The JSON file export you can not read.34 votes -
Automatically save customer information and Add as contact
We would like to automatically save customer information and add it as a contact
2 votes -
Allow FaceID (biometrics) for entering MAM PIN on mobile app
Our other MAM managed apps allow FaceID/fingerprint to be used to enter MAM PIN to unlock app. Please add this functionality to RingCentral for Intune.
6 votes -
Fax Coverpage
The fax cover page shows the fax number and the fax phone number.
The number should be in the Phone field
instead.1 vote -
Global Address Book
Currently, when users connect their RingCentral app's Contact Directory to Microsoft 365 using their company email addresses, all users within the Entra Hybrid Tenant are imported into the Global Address List (GAL). This behavior is undesirable as it exposes internal users to all employees, including those without direct communication needs.
Implement a feature that allows administrators to limit the synchronization of contacts to specific Active Directory (AD) Security Groups. This would enable the creation of a controlled GAL, ensuring that only designated users are visible to the intended audience.
By restricting the contact sync to a specific AD Security Group,…
1 vote -
Disable lock Screen in deskphone
Customer is requesting there should be an option to Ringcentral to disable the lock screen in Yealink W76P
1 vote -
Yealink Cordless Handset
Yealink cordless handsets to have feature that can control jitter and lag
1 vote -
request to send SMS to a call queue
request to send SMS to a call queue and call queue members can receive the text message
7 votes -
Consolidate Extensions and park locations on the pop-out version of the HUD.
Consolidate Extensions and park locations on the pop-out version of the HUD.
16 votes -
Allow Using 112 as an Extension Number
Other providers like Intermedia allow their users to have Ext. 112. Since this is not an emergency number for North America and Canada, customers should be allowed to use this number within the said territories.
2 votes -
An option to disable the missed call notification via email for business hours only from call queue
An option to disable the missed call notification via email for business hours only from call queue
1 vote -
blocked numbers
Raised an idea in ideas portal
Feature Request:
Ability to delete blocked numbers in bulkCurrent Behavior:
User can only delete blocked numbers one by oneExpected Behavior:
Have an option to select numbers in bulk to delete blocked numbersUsers > Users with Extension > Select Ext > Phone > Blocked Numbers > Block numbers or area codes
2 votes -
Presence Reboot Warning
Hello!
May we please add a popup that warns people when changing their Presence status their deskphones will now reboot?
Some Customers lose internet connectivity to their computers via daisy chain when this occurs, which can cause issues such as data loss or remote desktop disconnects.
4 votes -
Random Starting Point for music on hold
Music on hold tracks always play from the beginning. A common caller will only hear the same beginning piece of a MoH track. If the MoH track includes any type of marketing speech, only playing the beginning in repetition only makes this pointless.
Having an option to start the MoH track at some random point - different for each call - will ensure that marketing material in the MoH track will be presented to callers on hold instead of only the first few seconds of the track repeated in perpetuity.2 votes
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