12028 results found
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Silent Monitor, Coach, Barge - Update prompt when user is already being monitored
Currently there is a limit that only one person can Silent Monitor a user at a time. When the second user tries to Silent Monitor the same person they get a prompt "you do not have access to this feature" which is the same message when a user doesn't have the set permission to monitor a particular user. This should be updated to something more accurate such as "user already being monitored, please try again later."
5 votes -
Automatically turn off ringing notification for pickup calls during an active phone call
Have the capability to turn off the ringing notification for pick up calls during for pick up members when they are in an active phone call.
1 vote -
If one extension within the same group is set to Do Not Disturb, it should not affect the other extensions
If one extension within the same group is set to Do Not Disturb, it should not affect the other extensions.
1 vote -
Forced hold when on call
Experiencing a reoccurring issue where sometimes calls will be forcefully placed on hold, and if you try to click the hold button to take the call off hold, it just puts the call right back on hold. Only temporary fix we've found is resetting app data.
1 vote -
When I'm on the desktop app and a second call comes in, please notify me silently.
When I'm on the desktop app and a second call comes in, please notify me silently. Now you are ringing over top of me talking to the first call. It's very loud and obtrusive. Thank you
1 vote -
Ability to add an admin to a team group created by a different user
As an admin on the account the admin should be able to have access to add admin to any user created group in the RingCentral App
1 vote -
Options to customize the reply options when receiving a call in RingEX
Options to customize the reply options when receiving a call in RingEX, it will be more convinient if we will be able to edit the reply options so that we no need to type in customized SMS everytime
1 vote -
Assign Toll-Free Numbers to Shared Lines
It would be better if we could have the ability to use Toll-Free numbers on shared lines, most especially if we have had the numbers for a long time and would like to utilize the shared line feature for incoming calls.
2 votes -
ability to add favorites on the actual phone
We paired the desk phone with the app and added favorites in the app. We can not see them on the phone. Is it possible to see the favorites we selected on the app on the actual phone?
2 votes -
AI note taking usage
As the phone administrator, a feature that provides visibility into how frequently the AI notetaking feature is being used across the organization would be helpful. This feature would support our internal digital transformation efforts by ensuring features like AI note-taking are effectively utilized.
2 votes -
Feature Request: Ability to Send Fax Using Extension Number Instead of Full Phone Number
📌 Feature Request: Ability to Send Fax Using Extension Number Instead of Full Phone Number
Summary:
Request to enhance faxing functionality in RingCentral to allow users to send faxes by entering an extension number instead of the full 10-digit direct number.Details / Business Need:
Currently, users must enter the full direct phone number assigned to an extension to send a fax.
Users want the ability to enter only the extension number, similar to how internal voice calls work.
This enhancement would simplify the process for internal fax communication within the organization.
Problem Statement:
The lack of support for faxing…1 vote -
add background logo on BYOD phones
enable to add a background logo/picture in BYOD phones
1 vote -
Ability to change the information on the app call logs
Ability to be able to change the call log information on the app to show the name instead of just the number being dialed or dialling to.
1 vote -
end message notifications to one email to all accounts at once
we want to change all the accounts to send message notifications to one email. In each account, in the messaging notification there is a field for specified emails. I'm wondering if there is a way to change this for all accounts at once, instead of going into each one to change it.
1 vote -
Determine which users are signing into the RC Standalone DT app and which users are signing in via RC for Teams Extension
Ability for the admin to check what app their agents are logging
2 votes -
Tagging Calls via Dialpad
Tagging Calls via Dialpad
When we are accepting calls on RingCentral, - is there a way to do a Press 1 / 2 after the caller hangs up, to then that number pressed is stored in RingCentral?
For example, we do a phone call, the caller hangs up, we press the number 1 on our Dial Pad, and then is that dial pad press stored in RingCentral anywhere?
Or is there another way to Tag a call via the dialpad after a call ends?
2 votes -
Logs or details for for Security event logs in RingCentral Admin Portal
Access the following information for the RingCentral admin portal:
Logs or details for Security event logs
2 votes -
Logs or details for Account Lockouts in RingCentral Admin Portal
Access the following information for the RingCentral admin portal:
Logs or details for Account Lockouts
2 votes -
Please switch back to previous SMS format!
This week (around March 4th, 2025), the desktop version of RC changed so I can no longer see the SMS history when sending a new text message. I want to be able to type in a number or contact name and see the history of the text thread instead of a blank window with nothing of the previous messages. Please switch it back!
7 votes -
Global Address Book
Currently, when users connect their RingCentral app's Contact Directory to Microsoft 365 using their company email addresses, all users within the Entra Hybrid Tenant are imported into the Global Address List (GAL). This behavior is undesirable as it exposes internal users to all employees, including those without direct communication needs.
Implement a feature that allows administrators to limit the synchronization of contacts to specific Active Directory (AD) Security Groups. This would enable the creation of a controlled GAL, ensuring that only designated users are visible to the intended audience.
By restricting the contact sync to a specific AD Security Group,…
3 votes
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