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  1. Call queue templates with trusted numbers allow to apply only 10, if there are more than 10 trusted numbers we added on the call queue template and applied to the call queue, even to a 1 call queue it won't apply to the call queue unless we max it to 10 trusted numbers. It would be better if we can apply a template with 60 or more trusted numbers to the call queues, it will be easier since we do have over 300 call queues that need to be updated.

    9 votes

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  2. Significance:
    - In order for the Administrator to know who accidentally placed themselves on DND on the deskphone, the status should be synced with the Admin Portal and the RC App. You may include this on the "Deskphone pairing" feature.

    6 votes

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    1 comment  ·  Application  ·  Admin →
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  3. we bought a Ubiquiti PBX, which is basically a freeSWITCH and we need to setup a PBX with RC using the switch

    2 votes

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    New  ·  1 comment  ·  Hardware  ·  Admin →
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  4. 1 vote

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    New  ·  1 comment  ·  Other  ·  Admin →
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  5. The customer wanted to connect their BT Cloud phones to a Ring Bell and a Bluetooth speaker so they could hear the phone's ringtone anytime they received an incoming call.

    2 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  6. -ability to edit the outbound caller id so the users can only select the direct number or main company number

    11 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. For the majority of sales partners it is a basic requirement that they are and remain THE sole contract and contact partner for their customers. This applies to the contractual design as well as to the support.This must support the management tools. Partners may only see their own customers, but must be given the opportunity; accept, create and manage tickets. Analysis options (e.g. quality of connections, discussions, conferences and more) must also exist.

    10 votes

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    0 comments  ·  Other  ·  Admin →
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  8. Cisco 8861 shows the name of the user repeatedly same goes with the other phones, even if they already factory reset the device, this seems to be a normal behavior and might be caused by the current firmware version. The workaround right now is we added an extension on the presence for the name of the user not to show repeatedly.

    8 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  9. Hi team,

    We've noticed that sending a fax using RingCentral Desktop application is taking a while to be processed especially if they are sending a lot of pages. It would be best if there's a way for us to improve the duration of sending fax to improve our customer's experience and efficiency of their task

    7 votes

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    0 comments  ·  Fax  ·  Admin →
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  10. Ability to manually forward the calls waiting in queue to voicemail

    6 votes

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    1 comment  ·  Call Queues  ·  Admin →
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  11. Would like to push a script to disable the RC app from auto-launching. We know that end users can disable RC App auto launch but we would like to be able to do it for them.

    7 votes

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    0 comments  ·  Application  ·  Admin →
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  12. Site-based or group shared contact list. Very similar to shared external contacts, but the ability to configure multiple addressbooks and give permissions to users to access any or all of these.

    4 votes

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  13. Need to make an "after hours" button on the reception desk phone that will put the site number to forward to the after hours extension. When they push the button, it forwards the site number to that extension.

    We need to be able to change it at will on a DESK phone for weekends and special occasions when the office is on meetings, emergencies etc, we can not go to the website every time to change it.

    Change it whenever we need it, by just pushing the button on the phone, we where able to do this on our old…

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  14. Hi there! I just had a quick question.. I am trying to use first orion to register my business so that my RingCentral phone numbers will show the business name when my agents outbound. They are asking for me to select a Service Provider but RingCentral does not come up as an option.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. It would be great if we can allow transferring incoming calls to the main site to an external phone number

    10 votes

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    0 comments  ·  Other  ·  Admin →
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  16. we need a call routing setup for robo calls and not just blocking them

    7 votes

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  17. Super Admin should have an option on the portal to disable/remove the Reply with Voice Message option on the Incoming call pop up on the RingCentral Apps

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  18. One of our users will need to be setup with a Yealink set with 5 devices. Currently, there is only an option for Yealink with 4 handsets.

    2 votes

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  19. Currently we are using a 3rd party Application to create our greetings so that we use the same voice on all recordings
    Is it possible for RC to incorporate this into its platform

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. It would be great if we have the ability to login a call queue extension on the RingCentral app.

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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