12666 results found
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Sign out option on the app for Message-only extension
Requesting the addition of a Sign Out option for Message-Only Extensions within the RingCentral mobile app.
We currently have a Message-Only Extension that I logged into using the RingCentral app on my Android smartphone. However, there is no available option to sign out from this extension, as the Sign Out button does not appear in the Profile Menu when using a Message-Only Extension, unlike with a regular user extension.
3 votes -
Outbound Caller ID: Separate Queue numbers and IVR numbers
Under the Caller ID restrictions, the "Allow direct numbers as Caller ID" option currently enables end users to call out using both IVR numbers and queue numbers they are members of. However, callers should only have the option to use the queue number as their outbound Caller ID (OBCID) without access to all of the site's IVR numbers.
5 votes -
Block IP Addresses when not from the RingCentral IP ranges.
Automatically block IP Addresses when not in the following IP ranges:
80.81.128.0/20
103.44.68.0/22
104.245.56.0/21
185.23.248.0/22
192.209.24.0/21
199.68.212.0/22
199.255.120.0/22
208.87.40.0/22This is to avoid Phantom calls or SIP attacks.
5 votes -
"Who Disconnected the Call" in Regular RingCentral Call Logs
Currently, in RingCentral Contact Center and RingCX, there is an option to see who disconnected a call. However, this feature is not available in regular RingCentral. It would be extremely beneficial for users to have the ability to view which party (caller or recipient) disconnected the call directly in the call logs or analytics for better tracking and troubleshooting.
Adding this feature would improve the visibility of call statuses and provide more useful insights, especially for customer support teams and operations managers.
13 votes -
Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.
Having a copy of the document that was faxed attached to the Fax Message Transmission Result email will be very helpful. In our case, as a law firm, we need to add a copy of that email to the case as proof that the fax was sent successfully. Having the document attached to the confirmation email will make it easier for the Legal Assistants, Paralegals, and Attorneys to identify which case that fax belongs to.
167 votes -
option to remove or customized tabs on Phone tab on RC app
have an option to remove or customized which tab should show when we click the phone tab, because previously only favorite tab is showing there but now HUD, notes and transcript is now showing .
1 vote -
There should be an option under the user phones that allow to choose between first name last name, Phone Number , or EXT number
Can you please add the ability to change the the display name on the poly edge phone from the RC admin portal?
There should be an option under the user phones that allow to choose between first name last name, Phone Number , or EXT number1 vote -
Call queue allow members to change their queue status
Need a third option in this drop-down that allows specific members
to change queue status. Currently, it's all or nothing (screenshot below on where the option is
needed).1 vote -
Ability to remotely configure the Yealink W76P to set up a direct transfer without an announcement
Ability to remotely configure the Yealink W76P to set up a direct transfer without an announcement
1 vote -
lock ringer of yealink
There should be a better way to get client a custom configuration for yealink device T57W to lock ringer, since this affects client business
Regards
Ram Carillo
APAC Support Team1 vote -
Hide Contacts EMAIL ADDRESS on the App Contact list
On the Contact list under "All Contacts" RC has the user's name and below the users email address. Why? If you want the email address you can just go into the Contacts Profile. If you add the contact as a favorite the email address is replaced with the users Availability status, which is MUCH for useful in an PHONE telephone application/list. We do not email through RingCentral so I do not see why it would show a contacts email address instead of the users Presence Status.
Many ways to go about this.... have the ability to hide users email address,…
2 votes -
Allow bulk select internal users when creating a custom rule
The customer would like to create a custom rule for internal calls that does not require selecting extensions one by one, especially for accounts with a large number of users.
2 votes -
Automatically stop recording voicemails or pause after 30 seconds of silence.
I suggest improving the level of control on the call recording features, to be able to enable settings like automatically stop recording voicemails or pause after 30 seconds of silence, this will help to improve the call analysis and remove calls where there was no interaction.
2 votes -
Turkish Language in RC App Settings
Please add Turkish language to app settings and captions CC for calls. Thank you!
2 votes -
Recurring Holidays
It would be great if you could implement recurring holidays. It is very time consuming havein to set up every holiday for every customer year after year manualy. I think RC is the TOP player in the field but this featuer is long overdue. Eevn ZOOM can do that now!
Please consider. Thank you.3 votes -
Group > Call Queues > Overflow Group - Ring Simultaneously
Group > Call Queues > Overflow Group - Ring Simultaneously. When I configure this, I just get two options Longest Idle and order.
Reason we find this extremely handy is we can put our admin/receptionist(s) in the first group and then overflow to the rest of the office if they cannot get the call. Improved call flow rather than just ringing everyones PC/Phones/Mobile on every call.
Thank You
26 votes -
2 votes
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Assign 2 desk phones with 1 line
Assign 2 desk phones with 1 digital lines on a User extension without adding shared lines to the account.
41 votes -
Preview pasted image in SMS Texts!
When we copy/paste a screenshot or image into an SMS Text thread it just shows "image.png" and we have no way to confirm if it is the correct image sent to the correct customer/person. We deal with sensitive financial information and this risk bears great consequence for us. Please make a way to see the image that is being pasted into the SMS thread!!
8 votes -
Set call queue as member for another call queue
Customer wants to set call queues to call queue as a member to answer calls
1 vote
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