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9677 results found

  1. • What issues is this solving for?
    -Customer's request
    • How will the feature help customer’s processes?
    -They don't want to use the feature
    • Who would benefit from it?
    - Customers
    • How should it work?
    - when there are two or more calls, they don't want to merge it.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  2. Have a feature to schedule auto-restart for deskphones

    1 vote

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  3. Created a group under personal contacts but does not reflect in the Ring Central App

    1 vote

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  4. Have an option to transfer a contact from one category to another ( Example from personal to company)

    1 vote

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  5. Allow use of eSIM or SIM based deskphone device like Yealink T67 & T64 on RC platform. This allows for easy deployment for SMB customers. Customers do not have to worry about getting a internet connection for the device, instead use the 4G data.

    https://www.yealink.com/en/product-detail/lte-sip-phone

    1 vote

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  6. When the HUD setting is configured to hide user names, there also should be an option to hide/prevent the duration that is shown. In order to account fully for security compliance this should not be shown to others (any call information).

    5 votes

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  7. The ability to forward all robocalls to voicemail or play announcement only automatically.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  8. I need to export my contact list. I am using the mobile app on my iPhone and there's no option to export or share my contacts

    1 vote

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  9. Presence update when the extension info on admin portal is changed.

    1 vote

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  10. I would like to request a feature that allows us to block callers to jump to other queues by selecting a number at an inopportune moment

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  11. If I place customer on hold, the customer will be automatically routed to voicemail after 2 minutes or more

    1 vote

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  12. Feature Request : Remove All Option in Group Membership of Users

    Details : at the moment there if the user is part of a lot of Groups in the admin portal the user cannot be deleted and have to remove them one by one

    Current behavior : needs to remove the users one by one

    Brand : BT Business

    1 vote

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  13. My company uses RC on personal phones. Have a setting for each contact to preselect if RC or personal line should be used to make outgoing calls

    1 vote

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  14. If you have a queue with for example, 25 members - only 15 of these can be co-recipients which means that 10 won't be able to see the voicemails. Also, if you are a member of 6 or more queues, but you need to see all VM's you can't, as you can only be a co-recipient of 5 queues.

    It should be unlimited to give better access to the mailboxes.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  15. Users should be able to login on any hotdesk phone without singing in to their ringcentral account/app even if they have an assigned deskphone on their user extensions.

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  16. Super admin Role on the Account are capable of Data export / Message Data Export

    4 votes

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  17. RingCentral for Windows has a bad habit of updating during business hours.

    Consider two items...
    1.) In Settings, the ability to enable / disable auto updates

    2.) As is currently done with Microsoft Windows 10 / Windows 11 updates, a setting for work hours (or office hours) such that the RingCentral app will not close and update during office the hours interval. Many thanks.

    4 votes

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    1 comment  ·  Application  ·  Admin →
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  18. Customer would like to have the same options for 2nd incoming call from her RingCentral Mobile app to either reply through a message/SMS/forward to an extension that is only available on the RingCentral Desktop App

    2 votes

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  19. Disable the On-Time-Pin (OTP) for IVR verification.

    2 votes

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  20. There should be an option to enable this feature in bulk instead of doing it per user.

    2 votes

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