1666 results found
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Identifier on the deskphone if it's registered on a different account/location
Since the business is adding an existing device to their RingCentral account, it would be very helpful if there's some sort of Flag or Warning that will show on the actual desk phone when they add it to their RingCentral account that will tell them the device is already registered on another account instead of them calling support. It will save more time for them instead of trying to register a device that cannot be registered since it is already added to a different account.
9 votes -
Bulk MS teams Disconnect or Reconnect
Bulk Disconnection and Connecting MS Teams via Service Web or admin portal for Super admin.
9 votes -
View call transcripts
Ability to view the call transcripts of other users as as super admin
9 votes -
Only Admins can add 3rd Party Apps
Some customers may desire to have the ability to control who can add 3rd party apps for use on RingEX. This is to prevent information leakage via a 3rd party app.
9 votes -
Integration with EMR AthenaHealth
EMR integration would help ease operations for providers by having a fast and easy way to send faxes and have better records keeping of communications
9 votes -
Park Location Reminder or Display Park location on phone display
Park location number - display on phone or recall it.Everyone benefits from this idea. Should already be available as standardize feature to place a caller in a park location number have it display as reminder. Problem arise due to rolling/changing park location number. Or at minimum, provide ability to recall park location number after hanging up the phone.
9 votes -
Integrate with Clio
Clio is a CRM and marketing tools used by 1,000's of attorneys across the country. It would be great if Ring Central had an integration with Clio.
9 votesUpdated: RingCentral for Clio is live! Visit https://www.clio.com/app-directory/ringcentral-for-clio/ for the extension. Please note, there is a preliminary issue where the extension doesn't match phone numbers with contacts due to a phone number format issue. The extension only recognizes contact phone numbers with international standard format-- +(country code)XXXXXXXXXX versus (XXX)XXX-XXX or XXX-XXX-XXXX, etc. Our developers are working with Clio for a resolution. Hello, our development team is working on a unified CRM extension and is asking for additional and specific use case scenarios. If you would like to be connected to the software engineer working on this and help collaborate, please email ideas@ringcentral.com with your contact and use case information. Thank you! -
EZLynx Integration
Please integrate EZLynx w/ RingCentral asap. If not, we'll just move to Cicso Jabber for our phone systems. Thank you.
9 votes -
API for managing cost center in RC
API to manage cost center in Ring central.
9 votes -
A translating feature
A button next to a non-English message where someone can easily translate with a click of a button
9 votes -
Integration with QQ Catalyst
improve client experience with screen pops and increase compliance with call data automatically synced with QQ
9 votes -
Automatic relevant country code selection
Automatically select the country code corresponding to Customer’s country code for agents that make outbound calls to multiple regions to confirm the local country code is used or next available options based on predefined rules. Eg. If the agent is dialing to a customer in Germany then the appropriate country code (+49) should automatically be selected and reflect as in the agents caller ID.
9 votes -
Grammarly app integration.
An app that would integrate Grammarly to review the text before a user sends a message would ensure messages are written and read more clearly.
9 votes -
have the capability of choosing less Play announcement for IVR
We would like to have the capability of choosing the set-up best for our company needs. At this moment, the only option we have for If caller enters no action after the prompt played 3 times is predefined by RC system. I would like to have the capability to select how many announcement to have before it chooses the next behavior.
9 votes -
RingCentral for Salesforce Ringer Volume Adjustment
A setting on RingCentral Dialer or embedded app on Salesforce that can decrease its ringing/ringer volume. This helps the end users to have the ability to decrease or silence the volume as too loud affects the office environment.
9 votes -
Super admin able to get an access to all cases created on the account not just the user who created it.
Super admin able to get an access to all cases created on the account not just the user who created it.
9 votes -
Call Park for RingEX HubSpot
Allow users to park calls within the Integraiton
8 votes -
Salesforce noise reduction
Add a feature on RingCentral for Salesforce to have the same feature of Rc app which is the icon to "Turn on the background noise cancelation"
8 votes -
Integrate with HouseCall Pro
Automatically show caller details/past jobs and other info from HouseCall Pro. Please integrate it with Housecall Pro
8 votes -
Integrate with MyCase
Sync call to timekeeping mechanism automatically
8 votes
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