It's now Q4'2024. Has this feature implemented?

We also need a shared inbox where the employees can see and respond to texts.

This is a critical feature that is missing. We need multiple users to be able to send and receive text messages from the main business line.

User's ability to use a different number like company number or auto receptionist number as the SMS caller id

Is there an update on this? Q1 is over. Is there an update when it will be implemented?

Having the option to use the company number as the SMS ID in every extension on the account

There were customers who just want the main number to show up as the recipient and sender of the sms.

when creating a text message, I now get multiple options on selecting a phone number to send the message from. Is there a way where all my employees can only send text messages from our main company numbe

Joy wanted to make the main number her Default Text ID. Every time she tried to send a text to a new number, it defaults to her Digital Line.

ABILITY TO CREATE A GROUP MESSAGES WITH ALL OF THE OFFICE USERS AND OUTSIDE PEOPLE.ABILITY TO TEXT OUTSIDE PEOPLE WITH THE MAIN OFFICE # DISPLAYING AS THE SENDER. WHEN OUTSIDE PEOPLE SEND TEXT MESSAGES TO THE OFFICE LINE, THE COPIES OF THAT TEXT TO BE FORWARDED TO ALL OF THE USERS (AUTHORIZED USERS).ABILITY TO CREATE GROUP FOR DIFFERENT DEPARTMENTS.

"This is for lakeside marine and motorsports
We are using an extension (106) as receptionist.
So the extension receives text through the main number
But if it replies, it uses its primary number
We want it to be able to reply from the main number"UID: 62873120028 Dane Michael. Company: Lakeside Marine and MotorsportsLouis Joseph Quino
Email: marketing@lakesidemarine.com
678) 322-7877

Currently, only one user/ext can send a text using the main phone line. It would be better if this would apply to all users in the account. Similar to outbound calls, all users have the option to call using either the main line or the extension.

When making calls from our Ring Central system, we are able to have the caller ID show as one primary number for all of our users to prevent call backs to direct lines. This feature would be nice if it were available to SMS on the Ring Central Application. We would like to send messages from one number and not show our personal extensions in the text.

When someone text the main office number, text should be visible to all users. That way if someone was on call and needed to see a response from a caregiver, it would show all the conversation history. We are trying to eliminate the need for an on call cell phone and this would help.

Right now, all SMSs sent to our main number can only be sent to and replied to by one user/rep. Please all an entire department of reps/users to be able to view/reply to messages sent to our main 800 number. This would distribute the work load and increase coverage if that one rep is on vacation.

I would like to have the ability to have a shared SMS inbox which can be used by the agents to send and receive SMS using company numbers

It would be helpful to have a shared SMS number so that multiple employees can monitor the same number and reply to texts.

Everyone would benefit. Especially when you do not want to give out personal numbers and monitor activity

Able to set main number to send sms/mms not just the operator ext

We want a company phone number to show as the SMS permanant caller ID on any users on the account

...er on your end when sending texts?. Can you add option to permanently save the main number as the sender of SMS for Operator Extension instead of manually changing the number on your end when sending text?