Settings and activity

146 results found

1. CNAM feature for Canada

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   115 votes

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   Implemented  ·  23 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  Apr 8, 2025

2. Assign Call Delegation Assistants or Delegates on a user extension that is part of the call queue

   7 votes

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Lizzie shared this idea  ·  Mar 26, 2025

3. Disable Incming SMS Only

   21 votes

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   3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  Mar 26, 2025

4. SMS Inbound/Outbound Reports

   4 votes

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   Future Consideration  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  Mar 20, 2025

5. Increase contact maximum capacity

   19 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  Mar 19, 2025

6. Remove Guest User in RC app/Admin Portal

   30 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  Mar 18, 2025

7. Remove Missed call tracking for a Call Queue call.

   31 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  Mar 13, 2025

8. Access Analytics Reports and Call Queue Admin without changing the role and permission

   10 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  Mar 13, 2025

9. Internal call recording per user disable feature for automatic call recording

   27 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  Feb 28, 2025

10. Super admin Role on the Account are capable of Data export / Message Data Export

    4 votes

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    0 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  Feb 11, 2025

11. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

    208 votes

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    Planned  ·  44 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  Feb 6, 2025

12. Automatic forwarding of calls to external number if there's an outage

    14 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  Feb 4, 2025

13. Performance report for 12 months (YTD)

    18 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  Feb 4, 2025

14. Option to download reports for all users call forwarding settings

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  Jan 30, 2025

15. Customized ringtone for Desk phone

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  Jan 21, 2025

16. Desk Phone and Desktop application Sync

    107 votes

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    Planned  ·  14 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  Jan 21, 2025

17. Sync contacts from portal to deskphones

    60 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  Jan 21, 2025

18. adjust how AI notes summarize calls

    14 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    I'm glad to announce that this feature is now live in your account.

    
    

    Account -> Admin Settings ->. ... -> Templates.

    
    

    In the templates section, you can customize summary for each template

    
    

    You can customize the summary template, including the ability to summarize it in 1st person.

    
    

    You can find the relevant section in the attached screenshot

    Lizzie supported this idea  ·  Jan 14, 2025

19. Presence & Pickup for Parked Calls for Yealink W Series

    5 votes

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    0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  Jan 6, 2025

20. Monitor HUD on android RC mobile app

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  Dec 17, 2024