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3458 results found

  1. Support for SSO across multiple Entra ID tenants.

    We currently operate a parent/sister company relationship and have two separate Microsoft Office 365 tenants, our parent tenant is configured to use SSO for RingCentral but our sister company is not able to be configured due to the limitation within the RC Admin portal.

    We would like to be able to include more than one tenant so that our sister company can utilise SSO for their authentication against RC applications.

    Thanks

    116 votes
    Under Review  ·  9 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Allow Administrator to disable "Auto-answer call" feature

    Can you please make the "Auto-answer call" feature something that can be disabled (greyed out) for the entire organization? Our company would never use this feature and our end users sometimes confuse this to set number of rings and turn it on without realizing what's about to happen.

    106 votes
    Under Review  ·  13 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  3. Audit Trail Enhancements

    This idea is a combination of other ideas around improving RingCentral's RingEX Audit Trail feature.

    Improve logging for all items that are added, moved, changed or amended within the Admin Portal.

    269 votes
    71 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

  4. Disable "AI is taking notes" when on call

    We need an ability to turn off the announcement on the "AI notes" as its taking a few seconds before I can answer the call

    165 votes
    37 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.


    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.


    Thank you!

  5. Unify Call Logs and Recordings for Concurrent Calls

    1. Executive Summary (The "What")

    We request a system enhancement to ensure that a single call (e.g., Call 1) is logged as one continuous entry with one consolidated recording, even when a user places that call on hold to handle a second call (Call 2).

    1. Current Behavior (The Problem)

    Currently, when a user handles two calls simultaneously, the call log and recording for the original call are fragmented.

    Scenario: A user is on an active, recorded call (Call 1).

    The user places Call 1 on hold.

    The user then makes or receives a second, recorded call (Call 2).

    After handling Call…

    15 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  6. custom rules for numbers and SMS

    Customer would like to create custom rule that does not allow his IT to add or delete numbers on the account However, they need to be able move numbers to different campaigns within SMS
    Can a new rule be created for SMS numbers alone

    9 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. Bulk license transfer for Cost Center

    Ability to transfer licenses in bulk in Admin Portal. As of now, transferring the license cannot be done in bulk

    16 votes
    New  ·  3 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. Combine User List and User Device Export

    When you export the User List from Users > Download User List, in Column Q, it tells you if the user has a Softphone or Desk phone assigned to them. When you go to Phone System > Phones & Devices > User Phones > Edit Device Configuration > Download Template, it gives you a list of the Desk phones assigned to each user with their Serial Numbers. It would be nice to combine this information in each report to one report so that an Admin would be able to know which device type, phone number, and Serial Number (if applicable)…

    19 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. Add the ability to include and download MAC addresses in the User List report, alongside existing user information.

    I would like to run a user list with first name, last name, extension, DID, location, and MAC address assigned to the phone.

    7 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. Allow Admins to Download Private Voicemails from Message-Only Extensions

    Currently, voicemails marked as Private by callers cannot be downloaded or forwarded by admins when accessing message-only extensions. Please add a feature that allows admins to securely download and forward these Private voicemails while maintaining caller privacy.

    7 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates

    As an Admin, I should be able to disable Automatic Call Notes for an end-user who has enabled it or set as a permission based on roles. Currently you can only disable or enable AI notes, but at the end-user level, only the user can control automatic call notes. There should also be a lock out option based on role or applied to a template.

    USE CASE: I don't want ever internal to have Notes or Transcription turned on, but I want to allow the end-user to allow AI notes for external customer calls after they have asked permission. This…

    54 votes
    New  ·  5 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  12. Messaging Administration - Relocate the Manage Admins function to the Web

    Messaging Administration - is currently only accessible from the RingEX thick-client application. Secondly, the Manage Super Admins is also restricted to access from the RingEX thick-client application.

    The simple suggestion is to move these functions to the standard Web Admin portal.

    9 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  13. Show Toll-free minute usage in Service Web

    The request is to have the toll-free minutes portrayed in a way similar to how Global Minutes are, i.e. "you have used x minutes out of a total of y." This would enable customer to view their current usage so that there are not overages.

    65 votes
    Under Review  ·  7 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  14. Number Storage

    Access to the AL numbers reserved on the customer UID Number Storage:

    1. We need to have access to see the list of numbers reserved on the Number Storage list.
    2. The ability to move numbers from Number Storage to Inventory.
    3. Only available to Super Admins.
    24 votes
    New  ·  4 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  15. e911 Location for remote sites in Prudhoe bay Alaska, with Physical Phones

    E911 Location for remote sites in Prudhoe bay Alaska, with Physical Phones

    3 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  16. UC Voicemail should have AI capabilities

    UC Voicemail should have AI capabilities and features that allows you to:

    Filter out voicemails under a certain duration (e.g., less than 10 seconds)

    Automatically prevent multiple voicemails from going to the inbox

    6 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. Option to duplicate or use the same extension number

    Option to duplicate or use the same extension number for different sites

    10 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  18. Licence consumption restricted to locations

    Anyone who has the right to add users and groups can assign licences from ALL cost centres. So e.g. a site admin can choose any license of any location/cost centre. The expectation would be that only the licences for the location are visible and accessible.

    There is no check to ensure that only cost centres for a location for which you are authorised as a site administrator may be used - and thus only licenses assigned to this cost centre

    4 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. Modify template for activation emails

    Requesting to have the ability to modify the template for our account when sending activation emails in both RingCentral Office (RingEX) and RingCentral Contact Center.

    This will allow a more uniform approach when onboarding new members and emails will look less like a phishing scam.

    11 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  20. Retrieve Call Recording When Smart ACR Is Enabled

    Ability to retrieve call recordings for all calls even when Smart ACR is enabled for an extension. The customer would like to have the option to access the call recordings regardless of the Smart ACR setting.

    5 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
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