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2930 results found

  1. Device alert to have a timing condition (ie offline for mor than X hours)

    Improve the offline devices alerts. Right now the platform can send an alert from Analytics when more than 1 device is offline at a location. Looking for the ability to put a timeframe to be alerted after a device has been offline for more than 72hrs.

    2 votes
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  2. RC Android app audio ALWAYS goes to my smartwatch first

    RingCentral (RC) Android app call audio ALWAYS goes to my smartwatch first. I have a Google Pixel 6 Pro and Pixel 7 Pro. Fully patched phones and apps up-to-date.

    I have the RC app on both phones.

    Audio for ALL calls to and from my RC Android app automatically switch to my Bluetooth watch (Galaxy Watch 4). The watch does not have its own cellular service.

    I need to enter the app and tap the Audio icon to select Speaker or Phone, in order to get the audio off the watch.

    On my phones, I can make calls on the…

    2 votes
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  3. RC App status

    The SuperAdmin should be able to change the user's status to available on the RC App when they are on DND or Invisible status.

    2 votes
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  4. Conference call line without a participate code

    We want to use a conference call line without a participate code.

    2 votes
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  5. Move Call Park Button to Diallers Main Menu Inteface

    Call park button is no longer showing on the main options on the app dialer.
    Back then it was showing on the main buttons, now they have to click on the 3 dots, more options just to click the Call park.
    Customer said this is causing them inconvenience having their agents click an extra button just to get to the call park.

    It would be best to move the call park button to the main menu of the dialler.

    2 votes
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  6. Recover call recordings for past 90 days

    I was unaware of Ringcentral's data retention policy and lost access to my prior call recordings. It would be very helpful to be able to recover these call recordings past the 90 day retention window.

    86 votes
    Under Review  ·  6 comments  ·  Application  ·  Admin →
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  7. Avoid putting a full-screen ad with audio over an enterprise app for end users is

    Avoid putting a full-screen ad with audio over an enterprise app for end users is

    1 vote
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  8. Allow for all fuctionalities to work the same universally (Desktop App vs Web vs Physical Phone).

    I am currently using the RingCentral Desktop Application for training a remote worker. I can utilize the Whisper, Barge and Take Over keys but I cannot disable access once I am done. I was told it could only be done on a deskphone. If I can use a portion of the functionality through the app, why not allow for full access?

    1 vote
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  9. Ability to view the messages of other user extension in the app

    Ability to view the messages of other user extension in the app

    1 vote
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  10. An option to change the timing of the default or custom prompt on the AI Notetaker

    Both the default and custom prompt options for the AI Notetaker interrupts the call once the conversation has begun. It would be nice to have the option to set the timing for when that prompt is said, so that clients are not caught off guard by the prompt interrupting the conversation. Thank you.

    1 vote
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  11. add HUD feature to apple iphone app.

    currently HUD is unavailable on the iphone app, only androids. Nextiva and other cloud based systems have this feature available for iphone users.

    117 votes
    Under Review  ·  24 comments  ·  Application  ·  Admin →
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  12. Prevent Agent Disconnection During Caller Hang-Up in SPOG Transfers

    Requesting a change to the current SPOG transfer behavior: When a caller hangs up during a transfer, the transferring and receiving agents should remain connected instead of being disconnected. This would allow agents to complete internal coordination or follow-up actions even if the caller drops unexpectedly.

    This change would help improve agent communication and reduce disruption during call handoffs.

    2 votes
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  13. Add 'License' column to in User List download from Service Web

    Currently, when in Service Web (service.ringcentral.com), you can see the License column clearly indicating the license per user; however, when you download the user list, the file conspicuously is missing this very column.

    10 votes
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  14. Save AI notes and transcript

    A feature in which a user will have an option to save AI notes and transcripts to a different drive. For example save to PC and third party cloud storage

    3 votes
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  15. Add integration for the RingSense for RingCX icon within the RingCentral app interface

    Request to integrate the RingSense for RingCX icon into the RingCentral app interface to improve accessibility and visibility for users. Currently the icon only shows in the RingCentral app if the account has RingSense for Sales. The icon should be positioned consistently with other app features and allow users to easily launch or access RingSense for RingCX functionality directly from the main app UI. Acceptance Criteria: RingSense for RingCX icon is visible within the RingCentral app UI. Icon links to or opens RingSense for RingCX features. Placement is consistent with existing design standards. Available for users with appropriate permissions.

    2 votes
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  16. Setting a task, Writting a note, from a Voicemail or Fax

    It would be nice if one was able to write a note on a voicemail/Fax. A way to let people in the organization know what has been done thus far with the information left.

    At the same time it would be nice if you could set up a task/assign follow-up actions to a team member on a Voicemail or Fax. an action you take from the menu of options on the VM or Fax

    I also think it would be nice if you could Archive... call logs with the notes attached/voicemails/and faxes once the follow up has been completed. Deleting…

    1 vote
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  17. The customer would like calls initiated from the RingCentral Desktop App to be automatically routed to and dialed through the RingCentral Mo

    The customer would like calls initiated from the RingCentral Desktop App to be automatically routed to and dialed through the RingCentral Mobile App without needing to manually switch devices.

    Goal:
    Seamless call handling across devices. The user prefers to initiate calls from their desktop interface, but has the actual call go out through the mobile app.

    Use Case Example:
    A user clicks to dial a number in the desktop app while working on their computer, but wants the call to originate and be handled on their mobile device for mobility or better call quality.

    1 vote
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  18. Outbound Caller ID options on deskphone pairing

    Would like to have the option to choose the outbound caller ID on the RC App when the deskphone is paired | Deskphone Pairing Outbound Caller ID

    10 votes
    New  ·  4 comments  ·  Application  ·  Admin →
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  19. Voicemail notification

    Ability to receive a VM notification when someone left a voicemail to a forwarding number.

    1 vote
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  20. Secure, Non-Google playstore download link for Ringcentral app(Andriod) for enterprise user

    I wanted to download Ringcentral app for Android for multiple employees but not going through Google play as it's not going to be accessible on a company network. I see on the official Ringcentral download page you have installers for multiple platforms but not for Android. Please add one for Android devices

    Current installers:
    PC (Windows)
    https://app.ringcentral.com/download/RingCentral.exe
    MAC
    https://app.ringcentral.com/download/RingCentral.pkg
    IOS
    https://ringcentral.onelink.me/IKAo/79e4d184

    1 vote
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