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2807 results found

  1. How do I disable a user and have the people still have easy visibility to conversations they have had with him in the app.

    2 votes

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  2. As the title states, an emergency alert banner that can be displayed across the top of the screen similar to Rings update banner. In the event of an emergency (Fire, shooting, natural disaster, etc) the ability to quickly notify everyone in the company is imperitive. Something that can be quickly sent out from users with the correct access and that displays accross all of the Ring Central apps and programs.

    4 votes

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  3. HubSpot CRM integration shows the Deals Tab under RingSense for Sales but not for RingSense for RingCX

    2 votes

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  4. A feature in which the contacts are automatically being saved in the company contact list from calls from either Ring Central desktop and mobile app

    2 votes

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  5. • What issues is this solving for? AI Notes in merged calls
    • How will the feature help customer processes? It will help the customer take notes automatically between three or more parties.
    • Who would benefit from it? RC users initiating the merged calls.
    • How should it work? Taking notes automatically when calls are merged.

    2 votes

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  6. The client is requesting assistance in moving their REX call recordings and logs into S3

    1 vote

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  7. Ability to add/invite a NON-Telus BConn-User to the "Create team and invite members" when scheduling a meeting.

    1 vote

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  8. Private Notes Feature in RingCentral Video:

    While in meetings, I usually add Private Notes so that I can include important information about the customer and a summary of the conversation. Currently, after the meetings, when clicking on past meetings, the PRIVATE NOTES are not saved automatically; they have to be downloaded manually.
    Goal: The PRIVATE NOTES should be saved after the meetings, since when you click on past meetings, the PRIVATE NOTES tab appears, and it would be beneficial if the notes were saved automatically.

    1 vote

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  9. We would like to get the following enhancements to our current call handling system:

    Caller Option Indication: When a client calls our main line and selects options 1, 2, 9, or 0 from the automated menu, we would like the system to clearly indicate to the receiving agent which option the caller selected. This information would be invaluable in understanding the reason for the call and streamlining our response.

    RingCentral Call Identification: Currently, when a call is forwarded to an external number from RingCentral, it only appears as a forwarded call without any indication of its origin. We request that…

    1 vote

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  10. I would like to turn off DND mode on application but still recieve calls on desk phone.

    1 vote

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  11. Option to Hide Call Queue Answered Call Information in User Call Log

    Description: Currently, when a call from a call queue rings to a user’s RC app and the call is missed, the app displays information about who answered the call (e.g., another team member). This is a significant issue as it unnecessarily exposes sensitive internal information, specifically how many calls other staff members are answering. This is not relevant to the user, and it’s simply not appropriate for other staff to see this level of detail regarding others' call handling.

    Requested Feature: Introduce an option in the settings that…

    1 vote

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  12. We propose implementing an advanced transcription feature that can automatically adapt to different languages. This functionality would enable our software to:

    • Detect and identify multiple languages within a single conversation or recording
    • Seamlessly switch between languages during transcription
    • Provide accurate transcripts for multilingual content
    • Support a wide range of languages and dialects
    • Offer real-time language adaptation for live transcription

    This feature would greatly enhance our platform's versatility and appeal to a global user base, improving accessibility and communication across language barriers.

    2 votes

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  13. Gain the ability to use the RingCentral app for limited extensions

    4 votes

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  14. Notification for call needs to be resizable, or something that can be permanently pinned and out of the way.

    The employees at my company get hundreds of calls, to the point that the notification that pops up for their calls, becomes quite invasive to their work. There needs to be a way to shrink it, or pin it as a smaller notification. Maybe even provide multiple size settings to choose from

    1 vote

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  15. The customer is using a VPN setup to split-tunnel the Ring Central traffic so that they wouldn’t add any latency to the calls being made.

    2 votes

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  16. The ability for the Super Admin to Manage User Phones directly using the RC App

    3 votes

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  17. Whenever they are making changes to the users list department on the admin portal it doesn't sync the changes to the business analytics report.

    Customers need to re-create the reports to be updated.

    3 votes

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  18. I would like to be able to see myself on my computer screen while using presentation mode when hosting a meeting, so I can monitor my expressions and presentation style.

    1 vote

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  19. From RC App, when I go to Phone > Calls to check the call history, I want the Call and Text icons to be available. When I hover over my cursor to my External Contacts from Call History, it only shows Message and Video even if they don't use RingCentral App.

    When viewing the phone app and communicating with someone who doesn't have RingCentral, users want the ability to communicate directly (call or text) instead of being notified to encourage contacts to become RingCentral users.

    In the Voicemail, if someone just called and left a message. I would like to…

    3 votes

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  20. Creating a feature request on customer's behalf as requested which will allow users to have every call's transcription to be automatically downloaded on their devices

    2 votes

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