1411 results found
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Keep Site Filter When Editing User Phones
Option to keep the Sites filter in place when editing multiple phones.Every time I need to change multiple phones and select a Site filter, when I'm finished and click the "Back" button, it brings me back to the list of user phones but clears the filter. It makes it difficult when updating several phones in the same site and I have to re-select the site in the filter drop down list every single time.
1 vote -
Improve the Presence Extension Selection Screen
Currently when trying to configure presence on a phone, you have to click on each button, search for the extension and then assign it. This is a time consuming task if you have multiple extensions to add. I would like to be able to add multiple extensions at once and then be able to drag and drop the order.
4 votes -
Abandonment Threshold
I don't want to count queue abandons at <30 seconds. They are hang ups and aren't valid in our performance data. Ring Central does not have the ability to set an abandonment threshold. I know that RC is not an ACD, but this should be a standard in any phone system. I've never seen one where it's not an option - until now.
1 vote -
Phone call satisfaction feedback/survey
How to setup a feedback/survey for our RingCentral calls? For example, when the call is ended, the customer can press 1 or 2 to express satisfaction or not satisfaction.
2 votes -
Enable all users in call queue access to a general mailbox on desk phone.
I have 3 scheduling coordinators that need access to the main voicemail from their desktop phones.
8 votes -
Additional Reporting Feature on Call Log: How long it takes to answer a call
Provide management with an effective reporting tool on how long it takes employees to answer calls. This will allows companies to improve their scalability.
3 votes -
Allow users the ability to be available/unavailable in multiple call queues.
My team supports a variety of consumer calls for different sides of our business. This means calls come in on multiple call queues. Currently, a user can only either be available or unavailable to accept calls. I'd prefer they have the opportunity to only accept calls from a specific call queue at one time vs. being available on both call queues.
13 votes -
Position in Line Announcement for RingCentral Office
When I call many different companies customer service phone number, they say you are number 9 in line, so hold on, or you can let us call you back and you would not loose your place in line. And this I find so helpful as a very nice feature with several companies I have contacted, likt this company My Knobs.com at 718-721-8955 so you can hear what they say.......this would be a great feature as I do not have to wait on line an they call me back in a few minutes, and it's a pleasure doing business with My…
7 votes -
Caller ID name should be visible for Toll Free
Our Caller ID shows up as different for each phone in our office
85 votes -
Phasing phone application work around
Ideas:One Glip app with both the individual intraoffice extention and the shared extension. My concern is that using the same Glip app for both the shared ext and individual ext would be ineffecting and very inconvenient). Secretaries are required to multitask, to be able to immediately reply to the doctor and the patient simultaneously. Separate applications allow us to do so. Also, when there is an issue/glitch in the Glip app, it affect our ability to communicate with our patients. That would be unacceptable with an office of 400 patients.Create a website that will allow us to log into the…
1 vote -
Custom Greeting for Direct Numbrers
It would be great to be able to record a greeting for a Direct Number so you can then change what the caller hears based on the number you give them. Then you don't have to create different call queues and regardless of how many numbers you assign to the same group. It would all be about the number the caller is calling.
2 votes -
Allow RC users to make internal phone calls after business hours
We have set business hours for our company, so that outside callers cannot reach us after 5pm, for example. HOWEVER, this also disables our own staff from calling one another. The calls go straight to voicemail. Would like the ability to have business hours for external calls and yet still be able to make calls to our internal RC users that are still in available status.
31 votes -
Silent air time after customer is told to hold the line
If the customer does not press zero, but holds the line as directed, there is 8 seconds of silence. We are noticing some hang ups during this because the customer thinks we have dropped the call.
1 vote -
Replay voicemail
hi, it would be great to add an option for customers to replay or record their voicemail again before they hang up. Any option that customers can get auto reply saying we received their voicemail?
3 votes -
The capability to send an auto reply to a sender of a fax after hours, effectively giving confirmation that the fax was indeed received.
While there isn't any current turnkey solution for this, a user could have the fax notification go to a mailbox that has after hours email rules and the auto reply email could come from there.
See also: https://community.ringcentral.com/questions/18783/auto-reply-for-recieved-faxes.html8 votes -
Add Granular Read/Write/Delete Role Permissions
I would like the ability to give different IT admins granular read/write/delete role permissions. For example, I want someone to have the ability to view all phone numbers, but not the ability to delete it or to change it. I want to give someone the permission to view the Auto-Receptionist settings, but not change them. Or the ability to update call queue members but not to delete it.
12 votes -
Provide enable/disable slider for queue members
Allow queue members to be turned on and off with a slider like ring groups.
4 votes -
Make notifications for queue voicemail selectable
A queue has managers and members. Currently they all get an email when a voicemail is left. However, all our queues are for teams with a group email. So I would like to be able to turn off notifications for managers and members and just set the team email address for notification.
4 votes -
Simple mode for Avaya Cloud Office softphone
IT would be useful to have a setting for the softphone to hide the compose text, start video conference, fax and calendar functions. We use MS Teams for these and just need the telephony features.
3 votes -
Ability to delegate permission to manage a specific group(s)
It would be nice to be able to give an individual or a role the ability to manage specific group(s), not all of a type of group. For example, give a manager the ability to manage their own Call Monitoring group for who is in the Users that can monitor area but not all of the other Call Monitoring groups. This would allow the manager to let, for example, their new employees listen-in on calls during training and then remove them as needed, without submitting a request for the IT team and/or to an authorized [delegated] Call Monitoring group administrator,…
5 votes
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