1411 results found
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Enabling one press Intercom from Polycom Deskphone
Our current set up on the desk phone allows us to call those employees set up our presence feature. There should be an option to change the settings so that instead of calling the user via one button press it instead intercoms that person.
10 votes -
Show DND status on Desk phone for colleagues to know.
Currently, when setting our desk phones to DND only the user can see the DND status. Other employees cannot see the DND status set. Need an update so everyone in the organization is on the same page as to who is or isn't available
46 votes -
Conference Call: Drop/Remove individuals during call
The ability to remove/drop individuals from a conference call instead of having to end the call for everyone and then call back the remaining individuals.
92 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Currently, as the host of a conference call you are able to remove participants from the call. The functionality to remove yourself as the host from the call and the call still remain active is being developed. Planned release Q2 2024. -
To be able to fax to a group of contacts instead of adding each contact individually
It will save time when faxing a promo or flyer to many contacts.
1 vote -
Would like to see the 411 published listin
I would like to see the published 411 listing without calling 411.
4 votes -
disable the rollover
We are a small town radio station and we do contests and don't need the rollover feature when giving stuff away. There should be a way to shut off the rollover feature, so as to give a busy signal to our contestants.
2 votes -
RC OFFICE and RDP (windows)
I have a customer with Wyse station fort employees and MS SERVER 2012. It would be usefull if you support this, whatever if it is with RC phone or app.ringcentral.Com or Chrome web extension
2 votes -
Standalone or Docked Chat Window
I notice when chatting with someone, I can't navigate to another area without leaving the chat. can you make it that the chat window can be docked to a corner of the Ringcentral Webapp or Desktop app. Kinda like google does their chat. Thanks.
3 votes -
call queue visibility
I need to know how many callers (and how long) are waiting in the queue in a given time.
9 votes -
RingCentral Phone desktop sync status when on a RingCentral Meetings
It would be best if the RingCentral Phone application can automatically go to Busy/Do Not Disturb status if a user is engaged on a RingCentral Meetings. This will prevent the RingCentral phone desktop app to ring and route the call to voicemail, in case user was not able to manually toggle it to Bust/DND.
8 votes -
Multifactor authentication
We'd like (and it should be pretty obvious) to have MFA as an option on RingCentral accounts. The lack of, especially for SuperAdmin accounts, is a security risk. The extra security layer would make me feel more comfortable. Authenticator app (like Google, MS, or Duo) would be preferred.
23 votes -
Dial Zero to reach operator from user extension
Quickly reach an operator or a Reception desk by dialing zero, it will automatically dial the correct extension
9 votes -
RingCentral Phone app allow To Voicemail option for call forwarding members
Hi, It would be best if the call forwarding members of another extension would have the ability to use To Voicemail when the calls ring on their RC Phone desktop app. Right now, To Voicemail option is only available if the call is to their direct extension, but if they are within another users forwarding list it is Greyed out. Thank you.
3 votes -
Global Company Address Book (External Users)
We have common vendors that everyone should have on their phone. Everyone would have to add these as contacts manual (even if its in a bulk upload). It would be nice if there was a way to give this power to an admin and have a 'global' address book that someone load on behalf for a select user group.
22 votes -
Hide Email for Specific Users in Directory
We have a lot of location based 'users' aka "X-Ray Tech Area" but there is no actual email for this 'user' as multiple x-ray techs will be using this phone. In order to create a user, an email is required so generic emails are used, but these aren't always necessarily real emails or the correct emails. We'd like 'X-ray Tech Area' and their extension and external line to show in the directory, but not the generic email address used to activate the extension.
7 votes -
Hide a user or call queue from Directory
Some 'users' are created strictly for forwarding to call queue purposes. Some call queues are setup strictly for routing purposes and do not need to be cluttering up directory causing confusion for users.
15 votes -
Forward Call Queue to another Call Queue
Only option right now is to forward to a user from what I can tell.
6 votes -
Hot Desk Phone: Selecting a number to assign to the phone.
When assigning a phone number to a Hot Desk phone, it auto assigns an available number. It would be nice to be able to select the area code instead of being assigned a random number in a different State.
5 votes -
Add a notes/description field to each user extension visable to only admins
I would like to have a notes/description field added to each user extension in service web that will allow any admin to make notes on the user. This should be visible to only user admins. For example, notes on why settings have been configured a certain way.
8 votes -
Add Job Title to User List Columns and to Filter
It would be nice to have the Job Title field added to the list of fields able to be added as a column in the User List in service web. Also add the Job Title field to the filter so I can filter by all users with the same job title.
2 votes
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