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  1. The RC app is a critical component of using RingCentral, and since Google has now finally started to seriously develop and implement Wear OS (with buy-in from 3rd party hardware vendors), RingCentral should develop a RC app for the Wear OS ecosystem.

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  2. Standard user to give other user extensions to have access to list to live calls

    1 vote

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    0 comments  ·  General Phone  ·  Admin →
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  3. There will be an option to drag and drop pre-made custom cover page for easy use that will be accepted by the system, please include, expansive option for font styles as the system has limitations with the variety of font style to choose from.

    2 votes

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    0 comments  ·  Fax  ·  Admin →
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  4. Customer wants to also have the feature that can easily call/dial a number on his Windows 11

    2 votes

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    0 comments  ·  Application  ·  Admin →
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  5. Customer would like to add 500 members in group message so he can be able to cascade messages to his church members

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. Customer would like to have an option to switch his calls between RingCentral and other third-part apps like Microsoft teams, etc.

    5 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  7. Hello,
    Please make an option to select a default email app that is used for sharing voicemails via email. Also when sharing voicemails it would be nice to be able to share the phone number and date/time of voicemail along with the actual audio file.

    1 vote

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    0 comments  ·  General Phone  ·  Admin →
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  8. We should have an option to specify even more the access we can provide to a custom role. For example, giving a performance report access to an extension with a limitation to a specific department or call queues.

    2 votes

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  9. The current configuration in RingCentral allows for device names to be modified within the admin portal. However, there is a missing feature where these device names are not reflected on the switch port name, making it challenging for network administrators to identify devices connected to specific switch ports. Introducing the ability to display device names on switch port names in RingCentral would greatly enhance network management and improve overall visibility.

    1 vote

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    1 comment  ·  Hardware  ·  Admin →
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  10. When corresponding with people from different countries, I have to constantly check the local time of the person I am writing to (so as not to disturb the person during non-working hours). I propose to make it possible to put your local time in the status, which would be updated in real time. An approximate implementation in the screenshot below.

    2 votes

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    0 comments  ·  Application  ·  Admin →
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  11. We have seen repeated instances where fully legitimate callerIDs are being blocked by the RC robocall/spam filters. While this is a useful tool, in our experience the blocking can be too aggressive, to the point of blocking, for instance, a nearby county courthouse and a major medical provider's faxes. We recently ported a department fax line into RC and the department staff almost immediately started complaining about a big drop in quantity of received faxes. None of the sender's published fax numbers hit our call log, and it took us a while (too long) to figure out that maybe RC…

    4 votes

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  12. Ability to create custom role that allows admins to select specific international countries for dialing.Currently only option is on/off flag but doesn't have the granular control to select specific countries.Use case is where specific groups of users will want to only be able to dial to specific countries versus others

    4 votes

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  13. Customer would like to know if the incoming call routed to his external number is from RingCentral

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  14. Our MFA validation code gives us 60 seconds to type in and it is taking 120 seconds for the code to come in to our mailbox, so we aren't able to validate the code in time. Can we change the amount of time the code is good for to 5 minutes instead of 1?

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. Having designated "Hot-Desk" phones is not an appropriate use of a license. IN many instances there is not enough designed visitor workstations to accommodate everyone. Yet, an employee with an assigned office / workspace may be out or traveling leaving an open workspace that can be utilized. Since the phone is permanently assigned a user profile the visiting employee cannot sign into the phone for their use. Eliminate the need to designate "Hot-Desk" phones and enable this feature on all phones.

    8 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  16. Currently, numbers that is set to Fax Only are unable to use the SMS featureAs per PM & Service Engineering Team this seems to be a limitation within the system

    3 votes

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    0 comments  ·  Application  ·  Admin →
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  17. In the previous version of the app (according to ring central) you were able to turn the ringer volume down separate from the volume of your phones ringer. In the updated version of the app, its not an option. The ringer for ring central is obnoxiously loud and it disturbs my coworkers and blasts my ear off if I get a call while already on the phone.

    3 votes

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    0 comments  ·  Application  ·  Admin →
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  18. Please allow the Ethernet port on the Cisco ATA192 to be fully functional and allow devices connected to it to connect to the "uplinked" LAN.

    2 votes

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    1 comment  ·  Hardware  ·  Admin →
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  19. When someone calls any of the companies under our main RingCentral Accout, the App should show the name of the company they are calling, NOT the phone number. Or we should have the option as to which to show.

    EASY FIX! C'mon!

    Example.
    Caller Calls any of my businesses under the one RC account I have.

    To: XYC Business or

    To: Tom’s Motors

    NOT just the phone #.

    This can be easily fixed if RingCentral recognizes the name that is attached to the User or the name of the IVR or even in the Contacts that are store in the…

    2 votes

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    0 comments  ·  Application  ·  Admin →
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  20. The Ability to disable a specific feature on the Admin Portal

    9 votes

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