13297 results found
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Hide Main Company Number on Multi-Site Accounts
We have a RingCentral account that has many daughter companies under one account. Each daughter company has its own main number, but the softphone will show the parent organization's account number as the "Main Company Number". I can only assume that other accounts are in the same predicament, uncommon though it may be. We would like the ability to choose what sites can see the different company numbers, choose to only show a user the phone numbers assigned to their site, or at the least hide the Main Company Number from the users.
26 votes -
Add support for filtering calendar to only meetings I'm hosting.
The new RingCentral Video does not support filtering Meetings to only those I'm hosting. The RingCentral Meetings does support this. This makes finding my meetings simple and should be available with RingCentral Video.
3 votes -
Add the ability to search meeting recordings or align the columns by host or date
Currently in call recordings you can search for a particular call recording by host or date. This is very helpful in employee training. However, for ringcentral video recordings, there is no way to search by the host or date. It is just in chronological order. This would be a very handy feature.
1 vote -
Queue/Group Mailbox Keys
You provide us with a Mailbox for Groups/Queues, why not allow us to program a key on the phone showing when there are messages, and providing access to those messages?
2 votes -
Set up an IP Phone for RingCentral Rooms for RCV (RingCentral Video)
An IP phone can be configured to work with RingCentral Meetings Rooms according to this link.https://support.ringcentral.com/article/9576.html?language=en_USBut no so such option appears to be available for those of us who have chosen (or forced) to use RingCentral Video. So now I have to have a Poly Studio X50 and a TC8 Controller for Video Conference. And then a Poly Trio 8800 in the same room for if we want to have a conference call using Audio.
11 votes -
Option to change Profile Picture to Default
I think there should be a way to remove your custom profile picture to the default image. The only way to do that now is to delete and re-create your extension. This is for RingCentral Meetings & RingCentral App.
121 votes -
Assign a ringtone to a number or group
Would like to have the ability to assign a unique ringtone to a specific ring group or to a specific inbound number. This will allow the user the ability to identify calls just buy the ringtone. Call Queue X has a unique ringtone assigned to it. For example, Call Queue X is a hotline and calls to this call group it would ring different than other calls. A ringtone could be assigned to a specific inbound number. For example, if a boss or a high priority customer calls having the ability to assign a unique ringtone to their number would…
46 votes -
Play announcement "press 1" on call Queue
we have backup number who can answer phone calls if all members are busy in the queue, and that backup number uses the platform where call stays on hold and no ability to press 1, it connect directly without pressing 1. its problem at this moment. Please add option never play announcement on call queue.
42 votes -
Block SMS/Text messages without blocking phone calls from the same number
We are a healthcare company and provide some mental health services to our community through telehealth using RingCentral. We need to have the ability for our clients to reach their doctors and therapists via phone calls, but do not want the clients to have the ability to text our doctors and therapists. Having the ability to block text messages while still allowing phone calls from the same number would be a valuable feature to us and I would imagine other organizations as well.
11 votes -
"Jump to Latest" button should appear sooner, i.e. when there's >0 messages hidden below the fold
Currently, the Jump To Latest pop-up button appears if you scroll back numerous messages - when the scroll bar is about halfway up the page, from what I can tell.Instead it should appear as soon as there is just ONE message hidden below the fold. That way if new messages come in and the scroll bar is only slightly scrolled up, the user can easily tell that there are new messages.I've been missing new messages in teams I'm looking at in New RC because of this. The scroll bar will become locked, but it also disappears until you hover over…
9 votes -
Add option to dock the app somewhere on screen.
Other phone applications I have used allow the user to dock the app somewhere on screen which I greatly appreciated. It was convenient and made certain app features much more visible. This seems like a "no-brainer".
4 votes -
Don't move page with keyboard when editing a comment
If you go back to edit a prior comment and press Home key to go to the beginning of the comment, the whole page moves, sometimes preventing you from seeing what you're editing. The page shouldn't move with Home, End, PgUp, PgDn, arrow keys, etc., if your focus is within a comment in Edit mode. Please
10 votes -
Getting simultaneous calls from different queues
This would be useful because while on a call we can see the true amount of calls coming in, rather than guessing how many we are missing.
1 vote -
Key Code to roll phones over to After-Hours
Integrate a Key Code to roll phones to the after hours extension until the next business day.
1 vote -
Custom default email message when setting a meeting
I have several guys, each with video conferencing a dozen or more times per day. They need to change every message every time. That adds up in man-hours and frustation.
1 vote -
Turn Off decline email notification, when a non user of the same domain created a free glip account
External users, having the same domain with the company are creating free glip account. They are getting an email notification that their sign up was declined due to the admin settings. We would like to decline them but turn off that email notification.
8 votes -
Ability to see upcoming meetings beyond 3 days
After this recent upgrade over the past week (October 13, 2021), the Desktop version lost the ability to see your upcoming meetings beyond 3 days. I often schedule meetings well in advance and like to see them on the internal RingCentral application list versus being forced to go out of the app to the RingCentral Webpage to see future meeting schedules. I do not know why they discontinued having the upcoming meetings on the list.
3 votes -
Transcribe Recorded or In-Progress Calls
Doctors need to have a record of their conversations with patients. Calls are currently recorded and then manually transcribed for entry to patient records. It would be much simpler to cut and paste. RC already has the capability of transcribing voicemails, so this seems a logical extension and may be useful for other industries.
50 votes -
Share Common Business Contacts (Like Customers) In A Company Wide Directory
Show name and caller ID on each ringing desk phone for these shared contacts
2 votes -
Conference/3-way calling Automatic recording
Hi there,We just made an internal investigation and not all of the conference call are being recorded. Why is that so? Your Facebook Support said that it isn't possible but we were able to record conference calls that we use for training. But, when we pull up other calls for other customers, call recordings are incomplete and only saved Inbound and Outbound calls. All conference or 3-way calls are not recorded.
45 votes
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