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10042 results found

  1. SMS Text Templates

    I would like to be able to order the template texts alphabetically or what ever so that I can find them in a logical order. ie - all texts pertaining to Reminders, or Paperwork Due, etc. - I like and use the templates every day. I used to have a text file on the side of my RC that I would cut and paste into RC. So great addition!

    15 votes
    New  ·  6 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. Allow poly phones to set call forward via the TUI (Telephone User Interface) to short extension

    Poly devices (VVX-250) used to be able to set a call-forward to a short extension number using the TUI.

    This function no longer works, meaning call-forwards must now be set using the full extension - i.e. site-code + short-extension.

    We were informed by support this stopped working because RingCentral discovered a 'bug' and by fixing the bug, it prevents call-forwards using short extension on poly handsets.

    This is causing a headache for our customers, some who only ever use the short extension to dial/transfer to each other and set call-forwards.

    Now when setting call-forward, they must enter the site code…

    21 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  3. Group > Call Queues > Overflow Group - Ring Simultaneously

    Group > Call Queues > Overflow Group - Ring Simultaneously. When I configure this, I just get two options Longest Idle and order.

    Reason we find this extremely handy is we can put our admin/receptionist(s) in the first group and then overflow to the rest of the office if they cannot get the call. Improved call flow rather than just ringing everyones PC/Phones/Mobile on every call.

    Thank You

    22 votes
    New  ·  3 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  4. HUD List Vertical Format vs Horizontal Format option

    Request the HUD list be available in vertical tile format versus horizontal tile format without having to manipulate the HUD list after popping it out.

    38 votes
    New  ·  7 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  5. Ability to set desk phone admin password through admin portal.

    Please add a place in the admin portal to set the admin password for third party desk phones and third party devices such as ATAs so that they are secured with a password that is known to the System Admin User and does not get reset when changes are made to the devices through the portal. This is for devices such as Yealink phones, Polycom Phones and ATAs.

    32 votes
    New  ·  3 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  6. IVR Wait

    Need the option to route a call away from the IVR if there is no input after 1 time of the audio being played. Currently only option is for the IVR message to play 3 times before it transfers off somewhere. This has been raised by numerous customers as a huge gap

    21 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. Disable Call recording announcement

    I would like to take the call recording announcement off without removing the automatic call recording feature, our agents are trained to discuss that the call is being recorded
    it would be nice if there is an option for us to opt out to the automatic call recording announcement

    47 votes
    New  ·  5 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. Feature Request – SMS / Campaign History Activity Tracker

    I would like to submit a feature request for the SMS and Campaign History sections. Specifically, I propose adding a feature that tracks the activity of phone numbers within a campaign, such as when numbers are added or removed. This feature would be an activity tracker within the campaign history, providing a clear log of these changes over time.

    The feature would include the following functionality:

    A log or section within the Campaign History page showing the recent activity, such as the addition or removal of phone numbers.

    Clear indicators of when and by whom the changes were made (optional…

    10 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. Access to AI content

    A feature for super admin users to access the AI content of other user extensions

    11 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. Show entire SMS history when creating a new SMS like it used to

    On the RingCentral desktop app, you used to be able to see the full SMS history when you went to create a new SMS text. Now when you create a new SMS text message, you don't see the history. It was super helpful to have the history there any time you created a new SMS message. The new functionality is not great for awareness of the most recent text message.

    8 votes
    New  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  11. Multiple recipient for faxes and SMS

    The caller wanting to make sure multiple users can receive faxes and SMS.

    163 votes
    Under Review  ·  22 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Creating a new text

    Prior to the newest update, when sending a new text, you would type in the number and click 'next' which would bring you to the entire text thread giving you the option to either call or text. This would also allow you to view the entire text thread. With this new update, doing the same function - sending a new text- it now has a pop up to create the text within this pop up window and 'send', NOT giving you the option to click 'next' and take you to the text thread. This is a major inconvenience to day…

    10 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  13. DNC (Do Not Call) Feature: SalesForce to RingCentral Inegration

    The DNC feature isn't working as expected on Person Accounts. Please see attached video for more details. DNC feature is the 2nd issue on the video.

    8 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Call Queue Wait Settings - wait time

    several customers are asking to have a longer wait time on queues.
    currently the max wait time that can be configured is 15 min, ideally having more options 20 , 30,45,60 min

    41 votes
    New  ·  3 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  15. Verizon Wireless SMS text notification XXXXXXXXXX@vtext.com

    Need to allow Verizon Wireless SMS text notifications from Ring Central admin portal. Any singular users and user groups. All other wireless carriers allow this now, and it currently works. Verizon is not currently working and we need this fixed ASAP.

    10 votes
    New  ·  2 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  16. Longer ring time for deskphone/softphone

    Phones to ring MUCH longer than standard, up to 5-10 minutes. The current limit is 15 rings (75 seconds). Administering call queues or other workarounds is not scalable across 100s of potential extensions (the use case here is for a public sector healthcare project).

    This would not be a good setting for all customers, but having a backend option for "Super long ringing" would be useful!

    21 votes
    New  ·  3 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  17. Emergency Setup for Outages

    Option to have an emergency phone setup for RingCentral outages should be an option for all accounts so that clients can still reach us whenever RingCentral is down on an outage.

    11 votes
    New  ·  1 comment  ·  Accessibility  ·  Admin →
    How important is this to you?

  18. Disable Overall AI Assistant

    Few of the customers are requesting to disable overall AI assistant.

    11 votes
    New  ·  3 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  19. ringcentral salesforce integration

    Call Log Association Issue: from SalesForce to RingCentral
    When initiating a "Click-To-Dial" call from a Person Account and associating the auto call log with a specific Case through the "Related To" field, the call log appears on the Person account but not in the associated Case feed. Please review to attached video for example.

    7 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. AI scoring for DFO

    Able to have AI score Digital First Omnichannel (DFO) which includes chat and text capabilities.

    8 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
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