12971 results found
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Increase Personal Contacts Limit Beyond 10,000
We are requesting an increase to the hard limit of 10,000 personal contacts per user extension. As our business grows, our client, vendor, and partner directory has expanded beyond this threshold. Because personal contacts cannot be organized into sub-groups or custom sets under "Shared External Contacts," individual users rely heavily on Personal Contacts to build custom groups for batch messaging and multi-recipient faxing. The current 10,000 cap creates a bottleneck for outbound communication and contact organization.
Business Impact / Pain Points:
Interrupted Outbound Operations: Once the 10,000 limit is reached, users cannot save new leads, client numbers, or fax recipients…9 votes -
Support Skin Tone Selection for Smiley Face Emojis
Currently, RingCentral allows users to change the skin tone for gesture and human emojis (e.g., 👍, 👏, 👋). However, standard smiley faces (e.g., 😊, 😂, 🤔) remain strictly yellow. While this aligns with traditional emoji standards, some users feel that the lack of diversity options for the face-based emojis limits full personal expression and inclusivity during daily communication.
To match the inclusive experience found on platforms like iOS/iPhone (where certain human-like face emojis can be modified), RingCentral should expand skin tone customization to include face-based emojis.
13 votes -
Default Fax Recipient on Multi Site Assignment
It would be best if the system automatically assigned the first number on each site as the fax recipient for that specific site, rather than copying the fax recipient configured on the main site.
This would save time and eliminate the need to manually access each newly created site to update its fax recipient.
Currently, whenever a new site is created, the system automatically assigns the main site's fax recipient as the fax recipient for the new site. We then have to manually replace it with either the site's fax number or a user's fax number associated with that site.
…
9 votes -
Allow account users to dial the last 4 digits of their main line from any authorized phone or internal extension to bypass normal main line
Allow account users to dial the last 4 digits of their main line from any authorized phone or internal extension to bypass normal main line call handling (IVRs, auto-attendants, ring groups) and connect directly to whatever destination is currently set up in their Call Forwarding settings.
8 votes -
Add the ability to create, edit, and delete contacts one at a time directly within the External Shared Contacts Directory.
Add the ability to create, edit, and delete contacts one at a time directly within the External Shared Contacts Directory.
29 votes -
The customer is requesting a desk phone feature code that allows users to easily forward incoming calls to an external phone number when the
Requesting the ability for users to dial a feature code (e.g., star code) directly on their desk phone to automatically forward incoming calls to an external number when unavailable.
9 votes -
Add flexibility to opt-out Super Admins from Service Status notifications
By default, the Super Admin role is automatically included in all system-critical and maintenance communications for account security. We would love to add the flexibility to honor the Admin Portal notification toggles for these users. This would allow Super Admins to keep their full administrative privileges intact while choosing to opt-out of operational or outage emails to keep their inboxes organized.
11 votes -
Disable DTMF Input After Voicemail Greeting Begins
When a caller reaches a user's voicemail greeting, DTMF input remains active. If the caller presses a key during or after the voicemail greeting, the system may interpret the DTMF input and trigger the corresponding action.
Once the voicemail greeting begins:
- DTMF input should be ignored.
- Pressed keys should not trigger any additional call-routing actions.
- The caller should remain in the voicemail flow and be able to leave a message normally.
7 votes -
Allow Administrator to disable "Auto-answer call" feature
Can you please make the "Auto-answer call" feature something that can be disabled (greyed out) for the entire organization? Our company would never use this feature and our end users sometimes confuse this to set number of rings and turn it on without realizing what's about to happen.
122 votesThis is available! Learn more here.
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Remove Automatic check on "Add opt-out message" when sending SMS
When any of our users send a new sms message, the "Add opt-out message" is by default checked. We want that to be unchecked automatically.
70 votes -
Include reactions/emojis in Glip Message Data Export
Currently, exporting conversation data via the RingCentral Desktop app (Settings > Administration > Messaging > Message Data Export) generates JSON files that exclude message reactions and emojis.
Because reactions often serve as important acknowledgments or approvals in team conversations, please update the message export JSON schema to include:
The emoji/reaction character used.
The user ID(s) and name(s) of those who reacted.
The timestamp of the reaction.
9 votes -
Business SMS Booster (Shared SMS Inbox) Functionality on RingCentral Mobile App
Our organization actively uses the Business SMS Booster feature, and it works well within the RingCentral Desktop App, where the Shared SMS Inbox is fully accessible.
However, the Shared SMS tab does not appear on the RingCentral Mobile App, preventing users from accessing or responding to shared SMS messages while away from their computer.Please enable full support for the Business SMS Booster / Shared SMS Inbox on the RingCentral Mobile
34 votes -
Implement Concurrent Edit Prevention / Real-Time Syncing for Tasks in RingEX
As a RingEX user collaborating within a shared team or conversation, I want the system to seamlessly handle simultaneous edits on tasks (either through real-time co-authoring synchronization or by actively locking a task while another user is editing it), so that my team members do not accidentally overwrite, erase, or lose each other's progress.
Current Pain Point / Behavioral Gap:
Currently, when multiple users open and modify the same task at the same time, RingEX processes updates using a "Last-Write-Wins" override model. Because there are no live typing indicators or synchronization protocols, whichever user hits "Save" or "Done" last completely…13 votes -
iBulk SMS Support for iOS App
Please add support for the iBulk SMS feature to the iOS mobile app. Currently, this functionality is available across Desktop, Web, and Android, leaving iOS as the only platform lacking mobile bulk messaging support.
Current Limitation:
iOS users are currently unable to send or manage bulk SMS campaigns from their mobile devices. To send bulk SMS messages, iOS users must switch to a desktop or web browser, whereas Android users can handle bulk messaging directly from their phones.
7 votes -
Session Capacity Release upon Transfer Completion (Warm and Cold)
Requirement: Currently, RingEX maintains a call leg as an active session against a user's 5-call limit for the entire duration of a call, even after that call has been successfully transferred to an external party. We are requesting that the system be enhanced to terminate the session and release that capacity "slot" on the user's extension immediately once the transfer is finalized.
Benefit: This will allow agents who handle short intake calls followed by long-duration transfers to continue working without being blocked by the "Max simult. calls per OP DL" limit.
15 votes -
increase maximum wait time in queue to 30 minutes
I want to maximize my time frame from 15 minutes to 30 minutes on call wait time. This is to minimize the abandonment of calls moving forward.
22 votes -
Feature Suggestion: Prevent Editing of Quoted Messages in Team Messages
I suggest changing the behavior of quoted messages in Team Messages so that when you quote someone's message, the quoted content cannot be edited.
Currently, if you edit the quoted text, it can appear as though the original sender wrote the modified content, which may cause confusion or misrepresent what they actually said.
Instead, the quoted message should remain read-only, preserving the original text exactly as it was sent. Users should only be able to edit the text they add around the quote, not the quoted content itself.
This would improve message integrity, prevent accidental or intentional misrepresentation, and make…
9 votes -
Text-to-pay Feature
Is there a way to set up a text-to-pay feature in RingCentral?
Where and how can I do that?7 votes -
Option to capture consent from the recipient when enabling RingCentral AI Note Taking
I’m not seeing an option to capture consent from the recipient when enabling RingCentral AI Note Taking.
I can see where to enable or disable AI Note Taking, but I don’t see an option that prompts the person being called to provide consent before AI Note Taking begins.
Is there a way to configure RingCentral to obtain and document the recipient’s consent before AI Note Taking is enabled on a call? If so, could you provide instructions on how to configure this?7 votes -
"No Change" Option for Customizing MS Teams "Offline" Call Presence Sync
In our organization, we need a fourth option for customizing call presence settings. We want an option to have "No change" happen to our RingCentral Call rules and presence/status when our MS Teams presence/status changes to "Away/Offline”. Right now, only three options are available
1. Accept all calls
2. Do not accept any calls
3. Do not accept queue calls
With 200 employees, situations differ as to which RingCentral Call rule a user wants when they lock their computer and walk away for minutes/hours or when they turn their computer off and Teams switches them “offline” or “away”. If they…54 votes
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