12714 results found
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"No Change" Option for Customizing MS Teams "Offline" Call Presence Sync
In our organization, we need a fourth option for customizing call presence settings. We want an option to have "No change" happen to our RingCentral Call rules and presence/status when our MS Teams presence/status changes to "Away/Offline”. Right now, only three options are available
1. Accept all calls
2. Do not accept any calls
3. Do not accept queue calls
With 200 employees, situations differ as to which RingCentral Call rule a user wants when they lock their computer and walk away for minutes/hours or when they turn their computer off and Teams switches them “offline” or “away”. If they…54 votes -
the ability to receive email notifications for Shared SMS.
customer wants to receive email notifications for Shared SMS
19 votes -
Decouple "International Calling" and "Domestic Calls" in Custom Roles
Decouple "International Calling" and "Domestic Calls" in Custom Roles
10 votes -
Able to send/receive faxes as RTF or TXT
We need to be able to send/receive faxes as RTF or TXT. We noticed everything going out or incoming is formatted as PDF. We use the Smarsh API (provided by RC) for tracking certain faxes. Smarsh's system is unable to transition/OCR the PDFs that come/go through RingCentral fax.
Do we have an option to change the formatting of the attachments?12 votes -
9 votes
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Ability to Block Internal Users/Numbers Within the Same RingCentral Account
Feature Request: Ability to Block Internal Users/Numbers Within the Same RingCentral Account
Request Summary:
Customer is requesting the ability to block calls from internal RingCentral users/numbers within the same account.Current Behavior:
The customer attempted to block internal number (402) 258-3646 associated with Extension 3805 from reaching Extension 3772. However, the call blocking feature does not apply to internal RingCentral numbers, as it currently only supports blocking external numbers.Requested Enhancement:
Add functionality that allows administrators or users to block specific internal extensions/numbers within the same RingCentral account.Business Impact:
Customers may require the ability to restrict communication from specific…9 votes -
Enable Merge calls when Deskphone Pairing is enabled
Enable Merge calls when Deskphone Pairing is enabled
The customer is requesting the ability to use the Merge Call feature while Deskphone Pairing is enabled. Currently, it appears that this functionality is unavailable or limited when the deskphone is paired with the RingCentral app.
62 votes -
All messages and SMS to an IVR Menu be forwarded to a user
All messages and SMS to an IVR Menu be forwarded to a user.
I need all messages and SMS for a number assigned to an IVR menu to go to an employee10 votes -
Allow "Call Queue" numbers to be enforced in Caller ID Restriction settings
The Problem: Currently, admins cannot restrict users to using only Call Queue numbers as their outbound ID. We have specific teams (Sales, Support) that must present the Call Queue number when calling out so that customers return the call to the correct department.
The Solution: Please add an option under the Caller ID Restriction settings to allow/enforce "Call Queue" numbers as the Outbound Caller ID.
Impact:
Better Customer Experience: Customers calling back will reach the team, not a specific agent who might be offline.
Compliance: Ensures agents aren't accidentally displaying direct lines or the wrong main company number.
25 votes -
Presence Keys to function as selectable outbound line identities rather than direct dial targets.
Currently, Presence Keys 6 and 7 are configured as “Key Type” assigned to extensions 2010 and 3220. When pressed, the system performs a call to those extensions. The customer is requesting the ability to change this behavior so that pressing a Presence Key does not dial the assigned extension, but instead uses that extension as the outbound “Primary Line” or caller ID for outbound calls.
Desired functionality example:
Press Key 6 → place outbound call using extension 2010 as the outbound line/caller ID, without calling extension 2010 directly.
Press Key 7 → place outbound call using extension 3220 as the…10 votes -
Increase Personal and Company Text message templates
It would be great to increase the Personal and Company Text message Templates.
8 votes -
Enable AI transcription on Desk phone
Have AI do notes when in call using physical desk phones
291 votes -
disable the SMS opt out box
when I go to compose a new text on the desktop app or on the mobile version- it automatically checks the box for "add an opt out message" we want it to be unchecked as the automatic setting or default
we don't send marketing or mass text messages so we don't want it to look like it's coming from a computer or like it was automated when it is not.
45 votes -
MMS is currently not working for the Shared Inbox under the RingEX Customer Engagement Bundle plan.
We’ve identified that MMS is currently not working for the Shared Inbox under the RingEX Customer Engagement Bundle plan. Enabling this feature as soon as possible would be greatly appreciated, as it is important for ongoing operations.
Could you please assist with checking and enabling MMS for the Shared Inbox at your earliest convenience?
17 votes -
Support Native SIP Registration for Poly X52 + TC10 in BYOD / Poly Mode
We would like to request support for native SIP registration and softphone functionality for the Poly X52 room solution paired with the Poly TC10 controller while operating in Poly/BYOD mode.
11 votes -
Add Device for BYOC Numbers
This request is to allow adding/assigning device to user with BYOC number. We are trying to proviosion some user with SCIM Entra. The only way to do it is to have unnasigned extension with assigned device which is not currently possible.
10 votes -
Ability for admins to be able to add non activated users to the co-recipients of the message only extenstion.
Currently, in RingCentral, non-activated users cannot be added as co-recipients to a message-only extension. This creates a limitation where users who are not fully activated are unable to receive voicemails from this mailbox.
Scenario
- A new user is added to the RingCentral system, they are unable to be added to the Co-Recipients as they are not visible to the admin.Currently this is driving demand into our Service Desk for support due to admins adding a user and not going back to add them as a co-recipient after the user has activated their account.
Allowing the ability to add…
9 votes -
When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call
When our receptionists takes a call and cold transfer it to call queue, the call shows up on the team members phone as coming from the receptionist, not the original caller. Would be easier for our team if it showed the Caller ID of the original caller.
78 votes -
Disallow callers from setting Voicemail to Private
Disallow callers from setting Voicemail to Private
35 votes -
7 votes
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