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10636 results found

  1. Show Toll-free minute usage in Service Web

    The request is to have the toll-free minutes portrayed in a way similar to how Global Minutes are, i.e. "you have used x minutes out of a total of y." This would enable customer to view their current usage so that there are not overages.

    64 votes
    New  ·  7 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Use Company Main Number as caller ID for texting from all extension for all users.

    The caller ID for the main company number is shown by default for any text messages sent from any individual extensions. The idea is similar to having caller ID show as the main company number rather than the individual extension.

    21 votes
    New  ·  5 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  3. Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates

    As an Admin, I should be able to disable Automatic Call Notes for an end-user who has enabled it or set as a permission based on roles. Currently you can only disable or enable AI notes, but at the end-user level, only the user can control automatic call notes. There should also be a lock out option based on role or applied to a template.

    USE CASE: I don't want ever internal to have Notes or Transcription turned on, but I want to allow the end-user to allow AI notes for external customer calls after they have asked permission. This…

    44 votes
    New  ·  4 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  4. Number Storage

    Access to the AL numbers reserved on the customer UID Number Storage:

    1. We need to have access to see the list of numbers reserved on the Number Storage list.
    2. The ability to move numbers from Number Storage to Inventory.
    3. Only available to Super Admins.
    23 votes
    New  ·  4 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  5. Improve the overall expereince of National and International whitelisting

    As a company who have offices in the USA, the UK and Europe under different UID's I have identified that the overall whitelisting process needs looking at.

    1 - Improve the form that needs completing to remove 'International' as a UK user calling a UK Number, this is not an international number. So the wording needs improving on the forms.

    2 - When we submit a whitelisting form, it takes too long for the form to be processed when the support team pass it to team who process the forms. Can support reps not be enabled to do this.

    3…

    58 votes
    6 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Option to duplicate or use the same extension number

    Option to duplicate or use the same extension number for different sites

    9 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call

    When our receptionists takes a call and cold transfer it to call queue, the call shows up on the team members phone as coming from the receptionist, not the original caller. Would be easier for our team if it showed the Caller ID of the original caller.

    10 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  8. Allow to send faxes to non T38 transmission

    Allow sending fax using G.711u.

    At the moment, RingCentral only supports T.38 for faxing.

    There are customers that are still using G.711u for faxing. We need to make sure that it works regardless of the transmission method.

    17 votes
    New  ·  2 comments  ·  Fax  ·  Admin →
    How important is this to you?

  9. Modify template for activation emails

    Requesting to have the ability to modify the template for our account when sending activation emails in both RingCentral Office (RingEX) and RingCentral Contact Center.

    This will allow a more uniform approach when onboarding new members and emails will look less like a phishing scam.

    10 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. Custom Buttons in RingEX Client

    It should be possible to add buttons with your own functions. For example, it would be possible to store a website to open internal documentation, instructions, etc. directly.

    7 votes
    New  ·  1 comment  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  11. Please Remove the New "Send New Text" Pop-Up Window and Revert to the Old Format

    I'd love to see the new "Send New Text" pop-up window reverted back to the old format where you could see any prior text history when sending a new text. The new popup window has a constricting feel, especially when texting someone there's prior history with that you can't see in the same way as you used to when clicking the "Send New Text" button

    14 votes
    Implemented  ·  5 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  12. Search functionality to find number in TCR Campaigns

    We recently had an issue whre users had to take numbers out of campaigns and add them back in. Sth would like the ability to search for affected numbers to speed up the process

    21 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  13. Block the ability to transfer calls from one site to another site

    It would be helpful to be able to block users assigned to a specific site from being able to transfer calls to users at another site.

    This would be helpful to add into the roles and permissions, or to limit within the user details -> settings and permissions.

    24 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  14. Two-way Call Recording Announcement

    Is it possible to enable a two-way call recording announcement when automated call recording is enabled in RingCentral? I did see the smart ACR feature but what I’m asking is if it’s possible to play an announcement that the call is being recorded to both parties on the line when automatic call recording is enabled. Basically, we would want both parties to be notified regardless.

    12 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. Allow non super admins to edit presence settings on there phone

    I would like Non superadmins (users) to beable to edit the presence of there phone that way users can edit the area where the speed dials (BLFs) appear.

    this would let a user se the blf to a certain spot on there phone such as expansion pack

    12 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  16. Option to change the via RingCentral label to the company's business name

    The customer would like to have an option to change the label "via RingCentral" when sending text messages to their business name.

    8 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  17. Feature Add: Being able to receive codes from Verification short codes

    We need to receive verification codes from a short code, and apparently, this feature is not yet available with the newest release.

    44 votes
    New  ·  3 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  18. Ability to turn off ads or promotional content from the email voicemail notifications or other notifications

    Ability to turn off ads or promotional content from the email voicemail notifications or other notifications

    12 votes
    New  ·  3 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Emergency Setup for Outages

    Option to have an emergency phone setup for RingCentral outages should be an option for all accounts so that clients can still reach us whenever RingCentral is down on an outage.

    17 votes
    New  ·  2 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  20. Remove keyword "CANCEL" from automatic OPT-OUT for SMS

    I have advised my clients that when they want to cancel their appointment for my business to send a text message containing the word "CANCEL" to my company number. Instead of me receiving just the SMS those customers ending up on the OPTED-OUT numbers, now I have no way of sending SMS to them. Please remove this keyword "Cancel" from automatically going to opted out number, my keyword for opting out of SMS is "STOP"

    21 votes
    0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
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