12060 results found
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Disallow callers from setting Voicemail to Private
Disallow callers from setting Voicemail to Private
23 votes -
Feature to receive sms short codes for Sinch Nova phone numbers.
We are having an issue wherein campaigns and phone numbers tagged under Sinch Nova are not getting verification/short codes from different platforms.
12 votes -
Incoming call when in Meeting status
To have an option to have the external incoming calls to be routed directly to voicemail when a user is in a meeting status, while internal calls should continue to ring the user.
13 votes -
Manage call recording using a user group instead of a queue or individual extension
We would like to create user groups and assign users to those groups for whom we want call recording enabled. For example, you have 15 people from accounting, and we want to record all 15 staff members' calls, inbound and outbound. This requires it to be sent individually to record that extension. We would like to be able to create a user group that will allow us to add a user to that group, and they will automatically be included with those recording settings.
9 votes -
Disable "AI is taking notes" when on call
We need an ability to turn off the announcement on the "AI notes" as its taking a few seconds before I can answer the call
173 votesHi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.
While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.
Thank you!
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Receive Fax in Multiple RC App Users
Multiple users can receive a fax via email with/ attachment, but it will violate HIPAA, and they want multiple users to receive the fax through the RC App.
20 votes -
Resize MMS pictures to fit within 1.4mb limits
Make the desktop & mobile app automatically reduce the size, compress, or reduce resolution of images or videos to fit within the 1.4mb limitation.
34 votes -
MMS is currently not working for the Shared Inbox under the RingEX Customer Engagement Bundle plan.
We’ve identified that MMS is currently not working for the Shared Inbox under the RingEX Customer Engagement Bundle plan. Enabling this feature as soon as possible would be greatly appreciated, as it is important for ongoing operations.
Could you please assist with checking and enabling MMS for the Shared Inbox at your earliest convenience?
10 votes -
Suppress System-Injected Voicemail Privacy Prompts for Healthcare Accounts
This request seeks the implementation of an administrative toggle or Service Parameter (SP) to disable the system-generated post-recording menu that prompts callers to mark voicemails as "Private" (Option 5). Currently, this feature is enabled by default for all brands and calling packages and lacks a mechanism for administrators to opt out.
10 votes -
Business SMS Booster (Shared SMS Inbox) Functionality on MMS.
Our organization actively uses the Business SMS Booster feature, and it works well within the RingCentral Desktop App, where the Shared SMS Inbox is fully accessible.
However, the Shared SMS tab does not work with MMS in the future as we completely launch the Business SMS Booster (Shared SMS Inbox).9 votes -
Outbound Caller ID Name (CNAM) for US Toll-Free Numbers
Feature to setup company caller ID name (CNAM) for US Toll-Free Phone Numbers
64 votes -
Ability to received email notification with content of the Messages (Direct/Team Messages) received on RingCentral APP
We want to include the content of direct and team messages in email notifications when receiving them on the RingCentral app. This feature is only available for SMS we also wanted this for the messages in the RCAPP.
8 votes -
Make DND, Call Forwarding, and Spam Blocker Settings Independent for External Numbers in Ring Groups
Description / Idea:
Currently, when external numbers are included in a ring group (Ring Settings), any DND, call forwarding, or spam blocker rules applied to those external numbers can unintentionally affect the behavior of the other internal extensions in the same ring group.Proposed Improvement:
Allow DND, call forwarding, and spam blocker settings applied to external numbers to only affect the external numbers themselves, without impacting the rest of the extensions in the ring group.8 votes -
Option to Disable RingCentral from Outlook Call Notification Pop-ups
Option to Disable RingCentral from Outlook Call Notification Pop-ups
9 votes -
Have numbers show up as "From" on RollOver calls.
When calls RollOver to another queue, they do not show the number that it is trying to RollOut too. This used to be a feature in the old RingCentral Phone App. The app should in include a "From" to indicate that the call came from one extension, and rolled to another.
49 votes -
Include All Phones on the Licenses and Inventory Report
We recommend enhancing the Licenses and Inventory Report to include all provisioned hardware, specifically ensuring that BYOD and manually provisioned devices are captured alongside standard inventory. Currently, the report omits devices lacking pre-registered serial or model numbers, creating critical data gaps for customers performing End-of-Life (EoL) tracking and hardware audits. By ensuring the report consistently exports the model, serial number, phone number, and extension details for every device on the account, RingCentral will provide the comprehensive visibility required for enterprise-level asset management and lifecycle planning.
10 votes -
Disable automatic call recording announcement, while the call is on hold or from park calls.
When a custom blank recording is configured for the call recording announcement, it should consistently apply across all call scenarios.
Currently, even if a blank recording is set (resulting in no audible announcement during regular inbound or outbound calls), the announcement is still played in certain situations—such as when a user picks up a call or retrieves a parked call.
The expected behavior is that once a blank custom recording is applied, no recording announcement should be heard in any call handling scenario, including direct calls, answered calls, or parked call retrieval. This ensures consistent behavior across all call flows…
8 votes -
"Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled
"Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled
34 votesThank you everyone for reporting this-- our Product team is reviewing resolutions now.
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AI notes transcription after transfer
Call recording and AI Note transcription should still continue even after transferring or connecting a call to a different user on the account.
8 votes -
App Call Display
Display all active calls on the RC app dial pad.
Show line keys corresponding to each active call, making it easier for customers to switch back and forth between calls.
9 votes
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