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10636 results found

  1. Can you please make the "Auto-answer call" feature something that can be disabled (greyed out) for the entire organization? Our company would never use this feature and our end users sometimes confuse this to set number of rings and turn it on without realizing what's about to happen.

    93 votes
    New  ·  12 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
  2. This idea is a combination of other ideas around improving RingCentral's RingEX Audit Trail feature.

    Improve logging for all items that are added, moved, changed or amended within the Admin Portal.

    232 votes
    How important is this to you?

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

  3. Have AI do notes when in call using physical desk phones

    172 votes
    Planned  ·  52 comments  ·  General Phone  ·  Admin →
    How important is this to you?
  4. We need an ability to turn off the announcement on the "AI notes" as its taking a few seconds before I can answer the call

    151 votes
    How important is this to you?

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.


    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.


    Thank you!

  5. Users asking to disable the the popout for notes and transcript when they dial a phone number

    • you can turn off the auto note taking but you cant stop the pop up box from appearing on the phone dialer pop out. it is annoying to close it on every call and have it constantly moving around the phone dialer pop out.
    • please make the feature able to be completely disabled including the auto pop out. for the users who want this minimized
    • some users may want the AI assistant for other areas of the app but not for the pop…
    82 votes
    How important is this to you?
  6. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

    27 votes
    New  ·  3 comments  ·  Application  ·  Admin →
    How important is this to you?
  7. When calls RollOver to another queue, they do not show the number that it is trying to RollOut too. This used to be a feature in the old RingCentral Phone App. The app should in include a "From" to indicate that the call came from one extension, and rolled to another.

    33 votes
    New  ·  9 comments  ·  Application  ·  Admin →
    How important is this to you?
  8. When a phone number is out of service., the caller should receive a voice notification saysing "There is no connection for the number you have dialled, please contact directory inquiries" - "Die von Ihnen gewählte Rufnummer ist nicht vergeben, bitte rufen Sie die Auskunft an."

    At the moment there is only a busy tone or something comparable played down leaving the caller in an unsatisfying user experience (Callers in Germany are used to this announcement).

    26 votes
    New  ·  3 comments  ·  International  ·  Admin →
    How important is this to you?
  9. Hi, We are working with a blind users on this application and we have multiple sites across the same Ringcentral account, it has been suggested I submit a feature request so that we can work towards hiding the company directory from specific users, this would allow for a site specific directory to only view the contacts from that site. At the moment the software is still unusable because our staff member is getting lost between the different sites as there is no way of her to be able to tell what site the extension is from, If we could filter…

    89 votes
    5 comments  ·  Application  ·  Admin →
    How important is this to you?
  10. Need Public Parking in HUD

    22 votes
    New  ·  13 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?
  11. Feature to setup company caller ID name (CNAM) for US Toll-Free Phone Numbers

    32 votes
    New  ·  3 comments  ·  General Phone  ·  Admin →
    How important is this to you?
  12. This feature request explores the possibility of increasing the maximum number of participants in a conference call beyond the current limit.​

    Enhancing this capability would benefit teams that require larger group discussions without relying on external conferencing solutions.​

    18 votes
    New  ·  10 comments  ·  General Phone  ·  Admin →
    How important is this to you?
  13. When you export the User List from Users > Download User List, in Column Q, it tells you if the user has a Softphone or Desk phone assigned to them. When you go to Phone System > Phones & Devices > User Phones > Edit Device Configuration > Download Template, it gives you a list of the Desk phones assigned to each user with their Serial Numbers. It would be nice to combine this information in each report to one report so that an Admin would be able to know which device type, phone number, and Serial Number (if applicable)…

    18 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
  14. Call Queues should have the ability to ring groups of users in a fixed order.

    For instance, a call comes in for a Call Queue. I'd like the two office coordinators to be offered the call then if unanswered the call is offered to the two assistant directors then if unanswered it offers the call to the director.

    This can be done by using multiple Call Queues but then it makes it a nightmare to manage the voicemail greetings, schedule, managers, voicemail recipient's on multiple Call Queues when in the proposed scenario it would just be one place to adjust…

    15 votes
    New  ·  5 comments  ·  Call Queues  ·  Admin →
    How important is this to you?
  15. To have the ability to download bulk user's on the SMS campaign and to have filtered them per campaign

    24 votes
    New  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
  16. Requesting consideration for streaming support of music / message on hold sources like Mood Media (Muzak), Easy on Hold, etc. Customers are requesting this feature due to the changing demands of the industry to get their messaging to current and prospective customers, and the limitations of embedded music on hold don't allow for the organization to change quickly enough.

    77 votes
    How important is this to you?
  17. At the moment Hotdesk Devices in Germany with a German number are only supported, when you use the setup of limited extension devices as per this support article (https://support.ringcentral.com/article-v2/8863.html?brand=RC_US&product=RingEX&language=en_US)
    This has the disadvantage that you can always place a call from this device which is not expected or whished by the client to happen. Also it requires an additional limited extension license.

    Instead, the behaviour should be like when setting up UK devices, meaning:
    - Hotdesk works as you would expect
    - no calls possible when logged out
    - licence is for free

    At the moment this is…

    21 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?
  18. Currently when a call is transferred to an agent from Reception you are not able to see the call display number, you can only see "Main Admin". It would be helpful for the person who is receiving the call to be able to see who is calling.

    19 votes
    New  ·  2 comments  ·  General Phone  ·  Admin →
    How important is this to you?
  19. Ability to dial out while there is an incoming call, after the latest update the ability to dial out while there is an incoming call is no longer available. You need to ignore the call first to be able to dial out which is inconvenient for customers that has a call queue and receiving a lot of calls.

    90 votes
    How important is this to you?
  20. Print to fax directly from the browser or other application using RC App print to fax plug-in

    When using the old RC Phone App (Spartan) by printing directly from multiple browsers, the attachment will just add up (normal)

    When using the New RC App Glip (Jupiter) by printing directly from multiple browsers, the attachment will replace the previous attachment (not normal)
    In ther words, only 1 attachment is allowed at a time.

    Customer requested that if possible to mirror the functionality of RC Phone app print to fax plug-in

    10 votes
    New  ·  5 comments  ·  Fax  ·  Admin →
    How important is this to you?
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