13291 results found
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2 votes
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Apply Template Scheduler
Whenever we apply a template to a group of phones, it restarts them. This is very disruptive, so it usually must be done after hours. Having the option to schedule when a template would apply would be very useful.
18 votes -
Purchase international india number
Purchase international india number for a UK account. Currently it's not available to purchase.
3 votes -
Driving
Driving Mode, give us a toggle for driving mode to reply to RingCentral messages and sms messages while driving.
Allow user to set automatic message to reply to incoming RingCentral messages or SMS text messages while driving. Make it an editable message to be customized by the user to fit the circumstance.
Example response: I'm driving right now and unable to respond, I'll reply as soon as it is safe to do so.
1 vote -
Remove delay when Ring in Overflow call queue
Remove delay when Ring in the Overflow call queue. When the Overflow call queue is ready to take calls from the Original call queue. It should be instant and no delay.
4 votes -
Allow dialing 811 numbers in the US and Canada
Customer requires the ability to call 811 intheir local area. This customer is a regional water authority and calls 811 almost daily to check on dig sites. This is applicable to many utilites, construction and government customers.
36 votes -
How to globally set up on enabling end to end encryption on instant meeting
Hi RC team,
please see if global setting on enabling end to end encryption on instant meeting can be enforced and if personal meeting can be disabled for all users, because we want to disable the function of allowing external parties to join the RingCentral video meeting2 votes -
Plantronics C052 Headset should be supported
Polycom VVX 311 should support Plantronics C052
2 votes -
search the external phone numbers to see the call logs
The customer is requesting to have a feature in RingCentral app wherein there will be an option to search the external number from the main search bar and it will show the information such as date and time of the call (incoming/outgoing).
Currently, when you use the search bar, it will only show results for messages, it would be great if the call logs will also appear when you search a number.
3 votes -
Failed Fax Preview
It would be helpful if we could have a fax preview like you have in the admin portal for the failed faxed in the app. It would be easier to figure out what and why it's not being sent in the app.
18 votes -
Option to disable outbound calls
Customer to have the capability to disable an outbound call in service portal
44 votes -
Ring Groups ringing desk phone, desktop, and mobile app
Ring groups can currently ring our deskphones and we can add external cell phones for staff away from the desk. Since we are becoming mobile we are transitioning away from desk phones. We would like the desktop and mobile app to take calls. We need the mobile app and desktop since we need to use the site number for caller ID to place calls.My example we have a ring group 3065 created in our account the first group is the desk phones that always ring. After hours we add external cell phones to the ringing and they work fine but…
6 votes -
Custom Template for Holiday Greetings
Custom template for Holiday greetings to automatically inform callers that certain holidays office is closed
6 votes -
Better Visibility
In the Text inbox and Call Log, only the name of the contact appears, it should show the phone number as well when the contact has been added.
Also, the Telephone, Text, Contact+ Icons should be a bit bigger and maybe color coded where ever they are located. Navigation will be easier for users with multiple screens.
1 vote -
For Super Admin to access other users without having to know their credentials
Having the power to log into other extensions without needing to enter their passwords, allowing seamless switching between accounts without any hassle.
1 vote -
Choose specific extension to receive call
The client is requesting to have an option to manually choose specific extension to receive calls from call queue.
1 vote -
RingCentral Fax email that we can provide
If we enable the email to fax there should be an email that RingCentral can provide to us so we can provide that email to external people that wants to send a fax using their email address. The one that you have on the system is sending. I meant receiving. I need to have an email that is provided by ringcentral that we can provide to external people so they can send email to us.
1 vote -
Extension to Extension only for Calling
I need to be setup a number of phone extensions to not be able to call outside the building.
Essentially, I would like to allow certain phones to only be able to call internal extensions. Preferably we would like them to be limited to which extensions they can call.1 vote -
Preventing Windows from Locking While In Call
We recently enabled a security setting to lock our computers after 5 minutes of inactivity. While other apps recognize that a call is in progress (like Teams), it seems RC is not able to perform that keep alive function.
Is it possible to configure RC keep Windows from locking while a call is in progress? Thanks!
1 vote -
Remove the ability of the Global Office users to select their Global Office numbers as CLI for Common Phone if the country is not supported
Current Behavior:
On Service Web, Global Office (GO) users have the option to select their GO numbers as CLI for Common Phone even if the country is not supported. This is causing confusion to our customers because they'll think that since they're able to select the GO number then they'll be able to use it as their CLI.Expected Behavior:
If the country is not supported, Global Office number should not display as an option when selecting a CLI for Common Phone on Service Web.Related Support Article:
https://support.ringcentral.com/article-v2/8863.html?brand=RC_US&product=RingEX&language=en_US1 vote
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