11055 results found
-
Paging logs
Requesting to add Paging logs to be included on the Call Logs in Admin Portal
4 votes -
Jupiter App HUD Interface Same As The Phone App
Make the HUD interface of the RingCentral App the same way as the RingCentral Phone app that the caller displays directly underneath the Extension Users.
2 votes -
Dial emergency number (911) from hot desk phone without logging in from a user extension
can still use hot desk phone when dialing an emergency number (911) without logging in from a user extension
1 vote -
visual indicator of the call queue caller ID
If we can add a feature where in once calls are coming in to a call queue, it will show on the members device/phone if it is a RingCentral number or not.
1 vote -
Guest contact Management
Right now guest contacts applies to entire account, it would be great to have option to just add it to one extension. Like a toggle that can be turned on for some ext. Some user wants to put a different name or customize the contact and making it apply to all is limiting them to do that.
1 vote -
Send Voicemail to all users as an email
If possible to send Voicemail to all users as an email not as text message.
1 vote -
outlook plugin that will support team messages
Any outlook plugin that will support team messages
1 vote -
The HUD option should be added to RingCentral application installed in iphone to monitor calls
It will be useful specially if the customer is using iphones to monitor calls
3 votes -
Search Contacts by Nickname, Custom ID or Practically Any Field
Currently in RingCentral phone app, contacts are searchable only by First Name, Last Name or Phone number. Contacts should be searchable by any populated field. We would appreciate if contacts were searchable by at least Nickname or a custom ID (example employee number or customer number), I'm sure this will be very helpful for other customers too. RC - Please implement it asap.Others - Please vote and comment. If you have raised a similar idea, please provide reference to that so that RC can merge all ideas and imeplement them.
17 votes -
Dedicated call forwarding greeting
feature for having a call from IVR menu to forward calls to an extension that will have a dedicated greeting that bypass the existing user extension greetings
4 votes -
Be able to change the number of times prompt or company greeting is being played
It would be helpful to be able to change the number of times the greeting is being played if customer enters no action for the calls to be either connected to an extension or disconnected instead of having the greeting played 3 times by default which consume toll free minutes if there are robo callers.
6 votes -
Managing two extension while logged in to 1 ext
Customer would like to be able to manage and receive notifications on other extension even they are logged in to a different ext.
2 votes -
Add Classical Rock genre for Audio While Connecting
The customer would like to add classical rock music for audio while connecting
1 vote -
Use 10DLC as primary when starting new text in Mobile app
When users start a new SMS message within the Mobile app, the 5 digit extension shows as the primary number and not the 10 digit. This causes missed text on the Windows app. By using the 10 digit as the primary it will have a better texting experience across platforms.
1 vote -
Co-recipient notification "Click Here" link to access voicemail.
Behavior: When the co-recipient receives a voicemail notification. "Click here: link to access voicemail in the admin portal is not available Desired behavior: Customer would like to have the option to customize notification by adding "click here" link for Co-recipients notification. Reason: Co-recipients are not a manager of the call queue but have access to the account which they need to see the voicemail through the service web.
1 vote -
Be able to group members in the call que
In my scenario, I would like the ability to ring multiple users in the que at the same time, but not by selecting "Route calls to members". In other words I would like to ring 2-3 people at the same time and then if no answer move to the next group or user. Just like I can setup in the user extension area. That way if the first group misses it would fall down thru the que as it does now. We are able to work around this by creating another user and use it as a forwarding extension to…
3 votes -
Ability to archive old text strings
Often times our teams change and we have to create a new group text, it would be helpful to be able to archive the old text strings so they do not get confused with the current ones on our recent lists.
3 votes -
Send recorded VM with one click instead of re-recording every generic VM.
As an optometry company we have to send out generic word by word VMs to any patients that don't answer for things like contacts being picked up. It would be awesome to have a system created where I could record the generic message and save it in RC and then whenever a patient doesn't answer the phone, instead of re-recording every time, I can just push a button and it will send out the pre-recorded message. That would save a lot of time with the amount of people being called in a day.
3 votes -
more members need access to VM boxes for call ques (only 15 now) co recepiants
VM boxes for call ques are currently restricted to no more than 15 members. We need at least 40-50 embers to be given access to each call que vm's box.
4 votes -
Transferred calls ring back to original person if the person the call was transferred to can't/doesn't answer
We have users that may be away from their desk or unable to answer a call that is transferred to them. Rather than having the call go to VM we would like it to go back to the person who transferred the call so they can then ask the caller if they would like to talk to someone else or if they would like voicemail. Then they can be transferred to another user that can help them or they can be transferred directly to the persons voicemail.
5 votes
- Don't see your idea?