13296 results found
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CapsuleCRM integration
all other CRM seem to be available, why not CapsuleCRM
1 vote -
Display My Caller ID while on a call
In previous RingCentral DialPad versions, my caller ID remained viewable throughout an active phone call.On this newer version (Web: 22.3.30.1620 2022-09-19 17:44:15), I was hunting for my caller ID while I was on an active call. In the conversation, a conference call was placed to a third party; then, a voice message was needed. In the voice message, I fumbled with leaving my callback number. I don't make too many outgoing calls, nor do I call myself. When I needed to know my caller ID in that instance, it was not available. My reflex on the older RingCentral app was…
1 vote -
Include Property ware to Integrate with Ring Central
Hi as a company that uses property ware a lot. We need to have a way to synchronize Property ware to Ring Central.
1 vote -
Update the Site's Business hours to have the same options as Closed hours.
Not all businesses route straight to an IVR menu. Most actually route to a call queue which is currently not an option.
1 vote -
Ability to turn off call quality survey for agents.
Some agents are annoyed by the call quality survey after each call. Having the ability for them to disabled it would be nice.
40 votesHi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls. -
Calendar presence should not allow incoming calls in the app
Calendar presence should not allow incoming calls in the app if in meeting status.This feature will help especially if in a meeting and not to receive calls. Status was automatically changed to in meeting thus it helps if this feature will be implemented.
3 votes -
Organizing Manage queues & Caller ID
I'd be great if we could organize this alphabetically. Trying to find the correct location when have over 20 of them can take a while, if it was organized by alphabet it would be so quick.
3 votes -
External caller transferred to an extension that would just ring a pager and hang up.
External caller transferred to an extension that would just ring a pager and hang up.We have a phone line displayed outside of our shop that a truck driver can call from their cell phone. The idea would be that the driver enters an IVR menu and is promted to press 1 (helps avoid spam too.) After pressing 1 a loud speaker such as the Algo 8180 inside the shop will ring once or play 1 audio file and the caller would then be sent to a message and the call is then disconnected.Sometimes our shop is noisy and the regular…
1 vote -
Allow Blocking Outbound Calls by Number
Allow Blocking to outbound numbers for things like do not call lists. This should be able to be done by role, individual extension, and account-wide.
208 votes -
ability to identify option selected by caller in the ivr when receiving calls
customer has their ivr setup to forward all calls to one extension no matter what option the caller selects. customer would like to be able to identify which option the caller selected when user receives the call
2 votes -
Allow Non Admin role users the ability to download voicemails in bulk
Allow Non Admin role users the ability to download voicemails in bulk . This will saves a lot of time for a user to retrieve the voicemails
4 votes -
Access to everyone's voicemails by clicking on there extension without a password as Super admin!
As a super admin we should have access to all users passwords without having to change their password or pin! As owners of the business and phone account we shouldn't have to go through this to protect ourselves from suspicious activity from employees! You are putting us at risk without this ability! I call technical support and all they tell me is to change the pin or password but even if I do that the person assigned to that extension gets an automatic email and voicemail from Ringcentral that their setting has been changed or modified! That sucks.
87 votes -
Feature similar to Polycom BTOE that will allow a Ringcentral Phone to sync directly to Office 365
Please develop a feature similar to Polycom BTOE app that will allow a Ringcentral Phone to sync directly to Office 365 without going into the app.
1 vote -
Imprivata
Imprivata is a secure MFA solution typically installed on a device such as a cellphone. Since we are not issued cellphones, RingCentral is our only business solution for phone and SMS, it would only make sense for Imprivata to function through RC as well.
1 vote -
Add park hold recall timer for presence visual park keys.
If you program park keys as a presence key there is no park hold recall timer. Ring Central only offers park hold recall for global park keys and not for the presence park keys.
1 vote -
Allow text messages with email address under new SMS policy
I am no longer able to include my personal business email address in text messages (they are not sent). Apparently this is due to a new policy that does not permit sms messages to be used to send links to lead generating websites. But the only "lead generation" on my website is a "contact us" page with a fillable form and a link to a hubspot scheduler to schedule a consultation.Now, when I tell somebody to email me documents, any message with my email address (name@domain.com) will not be sent.I'm not sending them a link to my webpage…
7 votes -
Spelling Checker on RC Phone for the German Language
There is no available German spelling checker on the RingCentral Phone App. The only ones availalbe are EN (UK), EN (U.S.), Spanish (Spain), Spanish (Latin America), French (EU), French (Canada) and Portuguese (Brazil).
1 vote -
Allow Speed Dial Pins/Options In The RingCentral App
This would be great when trying to join a call that uses a pin/number password to enter. For instance, you dial a number, and in the options afterwards, you have to enter a pin. On your mobile phone you can enter something like 111-111-1111,,,1234. Apparently, RC does not have this feature. Please add it.Thank you
1 vote -
Show caller ID when someone calls a direct line
Currently if a customer calls a direct line it will only display their phone number and not their name with it. I feel like its a step back to not be able to display the callers name. I know not all phone providers show someone's name when they call but with our old system when I would call my direct line it would show my full name, now with this new system only my cellphone number is displayed.
3 votes -
Please add slider bar for voicemail
We receive tons of messages in this office. We used to be able, with the old app, to listen to parts of the message via a slider bar. Now, if we miss something we have to listen to the whole message again. Very time consuming:(
3 votes
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