Skip to content
← RingCentral Ideas

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

(thinking…)

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

11323 results found

  1. Make a Lite version of RingCentral IOS app (for devices lower than ios 12)

    Please make a RingCentral ios app that is compatible to phones prior to IOS 12 because not everyone has Ios 12 on their Iphone or Ipad. It would be useful to make a Lite version that supports devices from IOS 8. Only minimal features needed. The former RC Meetings app supports it but the new RC is too hard on device requirement.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Leave comments on a repeating task and make those visible throughout the life of the task

    In Classic version I could add a comment/reply that would be visible to users everyday of the task. So on Monday I could make a comment and on Thursday that comment is still visible on a daily repeat task. On the new version a comment made on Monday is NOT visible unless I go hunt for the task that was closed on Monday, even when its a repeating task (done every day).

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. Change default user call handling & forwarding to 4 rings on desktop and mobile apps

    When creating accounts individually or in bulk, please change the default call handling to 4 rings / 20 sec on desktop and mobile apps and/or change slider for "Always ring for at least 30 seconds before forwarding". This is primarily needed to avoid missed calls. No one would ever set their phone to ring for 1 ring / 5 seconds.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Feature for Super Admins to Control Text Recordings in User Template

    Currently, the only way for Super Admins to control the text recording would be under the Administrative settings in the RingCentral app. Super Admins can enable or disable message data exports for users. Along with that, there should also be an option for Super Admins to enable text capture/record in the User Template. Video recordings should also be controlled by the Super Admins as well

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Custom Display Name for Call Queues

    There are currently 7 default display options to display to agents answering call queueus. Phone Number, Queue Name, Caller ID, etc. It would be great if we could cusomtize what is displayed to the agent while maintinging to call queue name on the backend for reporting purposees.

    1 vote
    Needs More Information  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  6. add option (radio button) to "follow company hours" under user/extension hours.

    As our company hours change, we have to individually adjust each user hours as well. This has lead to mistakes and missed calls. A simple additional radio button (24/7... follow company hours... and custom hours) under user hours would allow us to change our hours in ONE place, and they would be applied to each extension that chose that option.

    4 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. Print to Ringcentral with new app

    We need to enable again the Print to Ringcentral with the new RingCentral app

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. how much SMS sent/received

    We wish to know how much SMS sent/received in ours accounts

    2 votes
    Future Consideration  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. Add Call Monitoring, whisper, Barge into the Ring Central App

    Add call monitoring, whisper, Barge into the unified communication app so that we dont have to use two apps to function.

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. call queue visibility

    I need to know how many callers (and how long) are waiting in the queue in a given time.

    9 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Multi Site: Enhance Multi Site Features -

    Zoom has the following Multi-Site Functionality NOT available in RingCentral;Ad Hoc (on-demand) Call Recording Transcription per site Ad Hoc (on-demand) Call Recording per site Automatic Call Recording Transcription per site Recording Disclaimer Prompt per siteDial by name directory per site Block telephone numbers per site Emergency Services Alerts (via email) per site Emergency Services Alerts (via phone route to queue) per site Nomadic Emergency Service enablement per site Routing Emergency Calls to Public Safety Answering Point enablement per siteRouting Emergency Calls to Internal Safety Response Team (via phone) per siteExpired Time for a Parked Call per site

    18 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  12. auomated option for calls to be forwarded to specific numbers

    right now we have a custom rule for it but i have to create it manually every month .what i suggest is an option where calls are forwarded to a cell every week it changes but effective for a year not just a rule for a month

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. An option to cancel the outgoing fax

    customer requesting that We should have an option to cancel the outgoing fax message that they are sending like by mistake and to stop this from happening

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Call control -- transfer calls by drag and drop

    The ability, once HUD is in place to control calls on a physical desk phone, primarily transfer calls by drag and drop. 8x8 and others already have this feature.

    18 votes
    Under Review  ·  6 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  15. Ability to delete video call history in messaging conversation list

    All posts can be deleted in the messaging conversation list except video call history. This is obviously an oversight. I do not want my conversation list cluttered with my video call history and I don't want to add an emoji or bookmark them which are the only options.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. option to decline an incoming call on iphone when locked

    option to decline an incoming call on iphone when locked

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. HUD on Desk Phone

    It would be nice to see who other users on our phone system are talking to on the desk phone.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. Sync Contacts from Cell to Desktop view too

    According to this article, any contacts you import from your cell address book will not appear in your Desktop app. That is nuts! https://support.ringcentral.com/article/5-10-Adding-a-Personal-Contact-via-Android.htmlCurrently, our users e-mail, calendar and contact book do sync between their browser based mail/calendar tool, and their cell phone apps using Active Sync / Exchange format. (We use a program called Group Office for our system, not O365 or Google). If an old program like Group Office can do that, I am sure RC should be able to do this too. Otherwise, our staff end up with two different sets of contact lists which is…

    2 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. RC app pops up automatically minimized when the call was answered by other user.

    Would like to add the feature to automatically minimized the app on my desktop computer when the call was answered by other user.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Pin conversations so they remain visible even in 'Show Unread' view

    I have about 300 conversations/teams/etc in the left panel so I obviously ALWAYS have the 'Show Unread' on since scrolling through that long list is horribly inefficient.However, there are 4 or 5 conversations that I would want to pin to the top and have them always visible even if there are no unread messages in them. These are the conversations that I need to look at multiple times per day, so I either have to search for them or turn off the 'show unread' and then find them manually. It's really inefficient. Would love for those 'pinned' ones to just…

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
1 2 … 530 532 534 … 566 567
  • Don't see your idea?