12800 results found
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Activate RC mobile app to answer a forwarded call from another RC extension
Most of your staff are on the good, we need to be able to forward from one extension to another and have the mobile app ring so we can conduct business on the go.
9 votes -
Support Current Cisco 8861 Firmware 11.3
Please start supporting the latest version firmware for the Cisco 8861 phones. Besides improving call quality with headsets, and features, it corrects many security vulnerabilities. The only officially version that RC supports (11.1) is riddled with security vulnerabilities. Cisco recommends to upgrade to 11.3.x to mitigate these security risks. Also, Version 11.1 cannot be managed by modern browsers any longer, now that it is approximately 4 years old.
6 votes -
Sharing a voicemail
There is no easy way to get a voicemail to a coworker without downloading and sending. Because our email is cloud based we have no access to audio from our email.
11 votes -
Display Number of new voicemail on the screen of Yealink T57W Prime Business Phone
We have new Yealink T57W Prime Business Phoneand we cannot make them display that there are new messages waiting. Ideally I would like to have displayed how many new messages are left in the voicemail and how many messages have been checked/heard. Can anyone suggest a solution?
2 votes -
Please consider a feature that allows send a hyperlinked pic or logo via SMS
We provide links for our clients to send out to their own clients. It will be very useful to send a quick short and professional button that will take them to their website same as they do through email.
2 votes -
Be able to delete missed video calls in app
its annoying to see on dashboard
2 votes -
Ability to forward texts to multiple extensions/numbers
With COVID and curbside checkins, it would be great if when customers arrive, they could send a text to our main number letting us know they are here and we could have that forward to multiple ringcentral extensions/numbers and receive the text on multiple computers via the RingCentral Phone app.
23 votes -
Increase the amount of folders available
We are only allowed 30 folders. We need to be able to get more
9 votesLimit was changed in Q2 2024! Thank you for voting.
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Groups > Call Quesues - "Expand/collapse All" queue members button to save having to click arrow next to each queue
At the moment its not possible to see all the queues that a user is a member of, the work around is to go to the call queues page, expand all the users members list and do a page search for the users name. The problem is you have to click the arrow next to each group one at a time to expand the user list.
1 vote -
RC Audio Attachments - make a way to listen from RC
RC Classic gave you the option to listen to an audio file right from RC. With the new update we are having to download the file before listening. With our company using audio files a lot this is making it more time consuming for us to have to download the file first.
4 votes -
Increase Hud to 200 Users
For phone-heavy companies, it is important to be able to look up an extension easily, as well as view their status
5 votes -
Increase SMS character capacity from 1000 to 2000
Increase SMS character capacity from 1000 to 2000
11 votes -
disable incoming caller ID
disable incoming caller ID even using IVR Menu
4 votes -
Create a more powerful filter for robocalls going through Toll-free numbers
Robocalls are coming into our toll-free numbers in high volume and incurring daily charges to our account. There should at least be a filter on calls coming to toll-free numbers which will determine if they are valid calls or not.
8 votes -
Monitoring RC Chat Messages for Human Resources and Security
Hello as an RC Admin for my Org I have been approached about Monitoring RC Chat Messages for Human Resources and Security. We would like the capability to see what is being said over chat from all users within our organization (in real time). I have called RC Tech Support and they assured me this is not a current feature so I would like to suggest this as one.
19 votes -
Wake Up Call Digital Receptionist
Our hotel uses RingCentral. Unfortunately, RingCentral doesn't have any feature that I am aware of that can help a receptionist setup automated wake up calls to rooms.
5 votes -
Dedicated Fax button on sidebar, so can go from adding contact to sending a fax without extra clicks
Once you add a contact, you need to click fax on the sidebar to be able to generate a new fax. There should be a + on the sidebar to be able to fax from any of the sidebar options
1 vote -
Allow Call Answer | Ignore | Send to VM from Notification of RC App
This functionality is missing from the full RC App that the RC Phone for Desktop App has. It is vital for those who work in the Remote Desktop environment to easily access these functions. Currently, the notification does not allow interaction and we are required to minimize the RD to get to the app and answer the call.
4 votes -
Copy phone number of ACTIVE caller
Currently we can only copy the phone number of the caller once he/she has hung up using this method (see gif) It would be great if we could simply copy the number of an active caller. A simple "right click on the phone number calling you" and "copy" is all that is needed.That way we can get the client's phone number into the CRM and see if they already have any account with us and we can then help them accordingly. Currently the manual "type out the clients number" means longer times (not a simple copy n paste) and possible…
6 votes -
Download ALL Extension Types in a single download file
Add the ability to download ALL extension types in a single download file. This is useful to understand ALL of the assigned extensions and their purpose. Being that we are an Enterprise account, we use ranges of extensions for different purposes and it is difficult to see what ranges are being used outside of the normal user extensions.
4 votes
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