10996 results found
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filter contacts
Customer would like to have the option to filter out his contacts from the RingCentral app. Filter in terms of the contacts that came directly from his phonebook and also a filter to sort out the ones that he saved directly from the RingCentral application
3 votes -
Common Idea to Increase Group Text Member Limit for bulk messages and images.
Dear RingCentral Support Team,
I hope this message finds you well.
We are currently using RingCentral for our communication needs and have encountered a limitation that we hope you can help us resolve. We have been trying to create a group text by entering phone numbers (without extension numbers) to send bulk messages and images. However, we have noticed that there is a limit of only 11 members per group text, and we are unable to add a 12th phone number.
Given that there are many applications that allow the creation of groups with up to 250 members, We Ring…
7 votes -
Need the ability to Update the DID line in the top left corner of your Physical Phone to show your corporate number and Extension
Ring Central configured our phones in house and sent them to us to assign to users, with a situation like this we are unable to change the Agents Ring Central DID number in the top right corner of the screen on the physical phone. This needs to be changed to the corporate number and their Extension to reduce confusion and help new hires provide the correct number to our customers.
2 votes -
SMS opt out report
SMS opt out report | Replying STOP from their SMS
• have a total number from reports who opt out the message via SMS
2 votes -
prohibit sending SMS
Allow admin to prohibit sending SMS to specified list of numbers
7 votes -
call screening
Turn off the call screening on a specific extension
1 vote -
Ability to block group texts
The Customer wants an option to block group text messages, as they prefer to have that feature, than to manually block the related numbers in the group.
1 vote -
Disable free accounts on specific domains
Admins want to block their users from creating a free account using their company email address.
10 votes -
Display dialed number as incoming caller ID when forwarding calls to an external number
When calls are being forwarded to external numbers, the dialed number should also be applicable so that the user would be able to distinguish the calls, if coming from RingCentral or their personal line.
7 votes -
leave voicemail after IVR greeting when no action is done
The customer suggested that if there is no action done after 6 rings on the IVR greeting then the caller will be routed to a voicemail.
2 votes -
Set specific outbound Caller ID Number to a set of specific dialed numbers.
Set specific outbound Caller ID Number to a set of specific dialed numbers.
4 votes -
Ability to add missed calls in performance report
Ability to add missed calls in performance report and subscription report.
3 votes -
Ability to remove the last name for fax
A bulk template that we can apply for removing the last name.
1 vote -
Ability to change the rate center of a number.
Ability to change the rate center of a number.
2 votes -
Generate report for users with custom voicemail greeting
Generate report for users with custom voicemail greeting
8 votes -
Add a toggle on the Application that makes it easier and faster to turn on/off CALL FOWARDING. Right now, we have to navigate though setting
Add a toggle on the Application that makes it easier and faster to turn on/off CALL FOWARDING. Right now, we have to navigate though setting
1 vote -
"Calling me at" template
The client wanted to have a template for the "calling-me-at"for easier application on multiple extension. Also he wanted to have a feature where he can delete the template on all extension at the same time.
1 vote -
Block numbers directly in the RC App even if the calls are from the Contact Center Max agent.
Block numbers directly in the RC App even if the calls are from the Contact Center Max agent.
2 votes -
Push notifications
Be able to unsubscribe users from push notifications in the admin portal. We had a situation that an employee is not longer with the company, the access to Ringcentral was removed she was not able to access the account but the push notification was still being delivered to the mobile device.
4 votes -
Make Entering Dates Simple Again!
A simple task of entering a date, like a Date of Birth, in the Desktop app and Website is very tedious. You can't just type in the date, you have to use arrows to select The Month, then the day and then the year.
This takes too long, especially when you have many contacts to update. I don't understand why we can't just type "05/01/1980" and done!
Also, You can't Clear a date once you have entered it.
1 vote
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