11979 results found
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Backup and Restore Point for Admin Portal setup data.
We recently had an unsuccessful hacking attempt on our account. Upon discussing this with support they disclosed that RingCentral does not backup any of our setup information. This means if there was a breech, we would lose days work setting up our system all over again. This is so critical we are considering moving to a competitor.
22 votesRingCentral maintains multiple data sites and nodes to ensure core user and account data can be preserved in the unlikely event of a site disruption. While customer-initiated backup of all settings and configurations is not presently offered, there are policies and procedures in place to assist customers who may encounter a significant data loss. Any customer who experiences such an event should engage RingCentral immediately. -
Forward to a number on RingCentral account that is pending Port in.
when a number is in the process of porting, we are not able to forward to that number because the system sees it as a RingCentral number but it is not because it hasn't ported. We sometimes need to forward to a line which hasn't ported yet and can't. Please correct this. Thanks
5 votes -
Increase Data Retention for Automatic Call recording (Data Retention Policy)
Customer wanted to increase their accounts retention specially with Automatic call recording.
145 votes -
Undelete a note in RingCentral
Recently a posted note in RingCentral disappeared. I'm not sure what happened to the note but it got me to thinking that there should be a trash for recently deleted notes to avoid losing important note/projects.
1 vote -
Customize Columns of Generated report
-this would allow admins more control on which details of the Report they want their users to see
1 vote -
To be able to send Bulk SMS using a different phone numbers in one go
To be able to send Bulk SMS using a different phone numbers in one go
3 votes -
Ability to mark all unread SMS and voicemail messages read
Need the ability to mark all unread SMS and voicemail messages as read. Currently, we only have the delete option when you select Edit on Unread Messages (SMS & VM).
23 votes -
Old Bill Statement Address Change
Have an option to be able to edit the address shown in the old billing statement or invoice.
1 vote -
Feature Idea - Add SMS for All Extensions to Sync Options
Currently on the Archiver, a Super Admin can initiate call recording backup for the entire network, but SMS has to be done account by account. Maybe I don't know what I'm talking about, but that's just silly y'all. Should be able to implement SMS backup for entire network from one super admin account.
3 votes -
RC App serves as dialing pad and incoming/outbound calls will be answer on the manual provision phone
Customer wants was RC App will serve as his dialing pad and desk phone were he can communicate and talk with his customer (Grandstream GXP1610)
1 vote -
Salesforce Plug in Dial tone when customer hangs up
SFDC Plug in doesn't warn the users, if their customers hang up the phone. In RC app users receive a dial tone/ring tone when the other party hangs up, can this be also added to SFDC plug in?
5 votes -
time statistics in the RingCentral App
Would it be easy to have a time option for the RingCentral application, How can I add a column with this data
1 vote -
More granular permissions for users
In my case, we need to permit a user to export/download SMS logs, but per RingCentral technical support, the only way to achieve this is to elevate the user to Super Admin. This goes against industry best practices of "least privilege."It would be nice if all permissions were enumerated and available to add/remove to roles.Or allow role cloning, then permit add/remove of permissions to the cloned role.
10 votes -
Call Queue: Simultaneous | Add more than 50 members
Currently, the supported maximum number of members for simultaneous ringing for call queue members is 50. Please consider increasing it to more than that.
62 votes -
Call Logs site
Ability to filter call logs per site that willshow everything in per site no need to filter the extension as well
8 votes -
Turn off the notification on RC app when a user log in from a common desk phone
Have an option to turn off notification directly from RC app to stop getting notification when a user log in from a common desk phone
1 vote -
Presence in General
Customer wants to have the feature where they have an option to our portal to change the presence for the whole company phone as general. Its like a button that they can toggled on and off, as easy as that.
1 vote -
Feature Request Recommendation: Visibility of Inbound Calls Trying to Reach RingCentral Server but Failed
Problem:Currently, there is no way to view a log of inbound calls that have tried to reach the RingCentral server but have failed. This can be problematic for troubleshooting call delivery issues and identifying potential problems with the RingCentral service.Proposed Solution:Implement a new feature that provides visibility of inbound calls that have tried to reach the RingCentral server but have failed. This feature could include the following information:The date and time of the callThe caller's IDThe destination numberThe reason for the failureThis information could be displayed in a log that is accessible to RingCentral administrators. Additionally, administrators could be notified…
1 vote -
Allow Editing the name on the "From" field for Faxes
-This is useful in a way that users does not have to get in their service web accounts to edit their names every time they send a Fax-Would give users security and privacy as they don't want their last names to appear on the Fax Message
1 vote -
Optimize the blocked calls section in admin portal
Optimize the blocked calls section in the admin portal (User>Phone>Blocked Calls)we have thousands of blocked numbers and it loads/displays all numbers in a single panel that causes the browser to become so slow and worst unresponsive all the time.we are using the super admin user to block the number that's why we have many registered numbers in the blocked calls section.we suggest to:
Don't load/display the list of blocked numbers in a single panel. Make a search bar instead and show only the searched number for checking and removing.2 votes
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