12583 results found
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Access to the numbers reserved on the number storage
We need to have access to see the list of numbers reserved on the number storage list.
4 votes -
The customer wants an option to automatically send a text message to callers when they cancel an incoming call, indicating that they are...
... busy or engaged in another call.. The customer wants an option to automatically send a text message to callers when they cancel an incoming call, indicating that they are busy or engaged in another call.
1 vote -
Enabling Group Callpick up inall RingCentral plan
It would be much better if we could enable Group Call pick-up in all RingCentral plan
3 votes -
Rejected calls should not return on the same member on call queue
Call handling on our call queue is simultaneous. When a member rejects the call it will still ring the same user after the after call wrap up time. There should be an option to have the call drop or go to voicemail if everyone rejects the call and the same person should not receive the same call once she/he rejected it.
28 votes -
Allow me to type in the date instead of selecting a date
When selecting business hours, and holiday after hours, I have to go a select the date. This takes so much time, it would just be easier to be able to type in the date I want
2 votes -
Ability to manager all the features on the RC App as Administrator.
Ability to manage all the features on the RC App as Administrator.The customer would like to limit the feature on the RingCentral app for all their users. They want to their users to see all the features and settings on the RC app and have the option to manually change it.
1 vote -
SMS Auto-Forwarding
The customer would like to have Auto-Forwarding feature on his SMS/Text whenever he's out of office to make sure that the SMS will be handled perfectly by his assigned extension
102 votes -
Call Queue Accept Notification
Customer want to have a notification showing on call queue member's RingCentral Desktop/Mobile app that was currently in a call if the new incoming call was already accepted and who accepted the call.
6 votes -
Have all calls go directly to company phone and not need to be sent to extension unless user does so
i want all calls to go to reception desk for when customer calls
2 votes -
Fax data retention to have longer period of being in the system with higher amount of sent and received storage.
Customer would like to have an access to his fax records with higher volume of sent and receive with no limit for time of storage.
10 votes -
Enhanced Team Messaging Group Visibility and Role
I am writing on behalf of our customer who has expressed a need for an enhanced feature in the RingCentral application.Feature Request: Enhanced Team Messaging Group Visibility and RoleDescription: Our customer is seeking an option within the RingCentral platform to have comprehensive visibility over all Team Messaging groups created within their account. Currently, there is a desire to streamline the process by implementing a specific feature role. This role would empower designated users to create and manage Team Messaging groups exclusively.Proposed Solution:Team Message Group Overview: Introduce a centralized dashboard or section within the RingCentral interface that displays a list of…
1 vote -
Polycom e400 added to the list of certified phones
cx wants the e400 polycom to be added with the option for assisted provisioning
1 vote -
When extension 112 is dialed it needs to be routed back to the operator instead of it hanging up.
Customer ported in and had extension 112, when customers dial the 112 extension it says that it's invalid then hangs up on the caller. What customer wants to happen is when it's dialed it will say that it's an invalid number then be routed back to the operator instead of being hanged up on.
1 vote -
Transfer calls via presence from 2 different RingCentral Account
Transfer calls via presence from 2 different RingCentral Account
1 vote -
Call queue member can accept multiple calls
Wants the member of call queue to accept another call while currently engage on a call
12 votes -
Select which monitored users ring on your phone.
I like that we can have our phone ring for pickup groups that we are monitoring but would like this to be something that isn't an all or nothing option. I have user extensions on my phone for speed dial purposes that I do not need to have ring when on my phone when they receive a call. Allowing us to pick specific monitored users to ring would be very helpful.
26 votes -
My guys are turning off their take all calls and I want to be able to take that option away from them.
Need to be able to control it on my end and they should not be allowed to change it on their end.
1 vote -
A button for status change
Customers prefer a quick way to have their status message be changed on the application just like with what there is for DND status. A button to click on or a dropdown to choose from is what's being requested.
3 votes -
restore delete call recording
ability to restore deleted call recordings if they do not have a cloud back
7 votes -
The ability to disable ECM (Error correction mode)
The customer is receiving faxes from unknown numbers causing them to ask if ECM can be disabled.
8 votes
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