11065 results found
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Outbound Calls of Members of the Call Queue be Visible in the Call Queue Call Logs
It would help the members of the call queue or call queue managers to see who among the users that are part of the call queue group is doing an outbound calls even though they do not have a super admin access for company call logs specially if the super admin does not allow the members of the call queue to see the call logs of the other users that is not part of the call queue group and even though that there is no direct number assign in the call queue group.
4 votes -
If in any case can we an Operator can be shared to multiple extension or call queue since some provider is using this kind of process
If in any case can we an Operator can be shared to multiple extension or call queue since some provider is using this kind of process
3 votes -
Ringcentral to offer Indian number as IVN and Global office
For customers to identify callers that are calling India conference bridge numbersCurrently, as per India Global Conferencing Bridge Service. Customers are getting CLI (caller id) as 16033XXXX, which is in line with IGCS product design.As per Telco Ops Team
India IVN numbers and any local India numbers are reserved for Premium Conference and Meeting numbers.NOTE: Currently our contract with the NEW provider is that numbers are exclusive for Premium conferencing / Meetings use only.
Unfortunately, we can only provide numbers from the current provider (exclusive for Premium conferencing / Meetings use only).
India local number that is not limited to…2 votes -
Larger Capacity For the numbers that can used under custom rule for caller ID
Customer adding more than 500 numbers for the Caller ID options in the Custom rule and wanting to have more capacity as they were econutering "internal error occured" .
4 votes -
Have 911 call information on the Analytics page
Would like to be able to pull a report of 911 calls made from the Analytics page
16 votes -
Link Quoted Text
When quoting someone's message in the RC app, the timestamp of the original message, as well as a link to the message in the thread should be included.
2 votes -
The ability to change the ringer on the mobile phone app
It would be nice add a different sound to the Ring Central Phone app like you can the on the actual phone.
1 vote -
Group Text Messaging
I am on the phone with Ring Central customer service right now and he is guiding me through posting this.Ring Central is false advertising that it has Group Text Messaging. The customer service rep confirmed with senior tech support that it's not true. A Ring Central user can start a group text message; however, responses from non-Ring Central phone numbers don't come back into the group, they come back individually. Which defeats the purpose. The purpose of group text messages is to keep all group members on the same page so all sent and received messages need to be held…
86 votes -
Language management option
Give the option to change the language on the ringcentral application
4 votes -
Stop receiving voicemails about TCR registration
their account is campaign and brand registeredtheir numbers are all linked to the campaign but they are still getting voicemails about incomplete registration
4 votes -
Customizing the column for the call logs
Columns in the call logs of the we portal is fixed and cannot be changed. Hope there's a way to customize or arrange the columns reflected in the call logs.
9 votes -
ability to turn-off/do not ring the physical phone like Mitel when on an active call using the RC desktop app/mobile app
ability to turn-off/do not ring the physical phone like Mitel when on an active call using the RC desktop app/mobile app
1 vote -
Provision Mitel IP485G with Mitel BB424
Currently, Mitel BB424 is not compatible with Mitel IP485G. Hoping that the device can be provision with Mitel IP485G in the future.
3 votes -
Password in sending email to fax
Customer would like to have a feature wherein sending faxes via email is protected with a password
1 vote -
Report showing missed called when agent isn't on the phone
Looking for a report that shows # of missed called BUT when the agent isn't already on another call. We want to have an accurate picture of missed calls when agent is available. We do not use queues either
3 votes -
Ability to assign dedicated fax number to multiple users
It will be very beneficial to have an option to assign the company fax number to multiple user extensions instead to only one.
82 votes -
Call Recording with no beeps
We don't want to hear beeps while on a call with a client, but want the client to be aware that the call is being recorded.
2 votes -
Update Notifications to SMS functionality
They way RC sends notifications to a users mobile phone/sms is being phased out by the carriers. You can no longer send SMS message by emailing #####@vtext.com. The same goes for T-Mobile and I suspect other carriers. The delivery needs to be a more SMS centric method as opposed to email to sms
13 votes -
Ability to search/filter by events in groupchats.
our team uses ring as our primary communication method.When a team member has vacation time and or just will be out of the office for a period of time they will create a new event within ring central and send that event in our team chat. This is great however the events get lost very quickly when we use the team chat as normal.I would love to see something that allows us to filter by these events to see what days the team will be unavailable ect. Similar to how all team member can see a pinned comment.cheers
1 vote -
capability to show caller id name and number when doing outbound call , unfortunately we only have one option to choose . its either our...
... name will show or direct number to our extension. capability to show caller id name and number when doing outbound call , unfortunately we only have one option to choose . its either our name will show or direct number to our extension
3 votes
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