11972 results found
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Customize data retention
Ability to change the data retention time frame for messages or other services (Fax, VM or SMS).
66 votes -
Disable Call Logs Showing they are calling themselves from the Users Logged In a Hotdesk Phone
The call logs emanating from the User who logged in a Hotdesk Phone seems to calling themselves which are alarming and to the Admin.
4 votes -
The Ability to Forward Limited Extensions
We have limited extensions for faxes and such. Sometimes during a port you can't get all the numbers ported at the same time it would be nice to be able to temporarily forward a limited extension to another number until you can permanently route it to where you need.
6 votes -
keep default fax cover for RC desktop app even after logging out
keep default fax cover for RC desktop app even after logging out
1 vote -
Missed call report
Would be beneficial to see a report of all the missed calls over the past month or so. This may already exist but struggling to find it.
3 votes -
Call queue manager Analytic reporting
Admin that is set as Call queue manager should have the option to generate a report on analytics and include other users not just the member of the call queue
17 votes -
Ability to customize polycom for Paging code
Ability to customize the keypress button or create speed dial for paging group code, instead of dialing the *84 plus the paging group. They wanted to click the button and it will ring on their paging system.
2 votes -
Post message via email directly into a particular task
We currently use the "Post message via email" feature in Conversations/Teams to receive notifications triggered by particular scripts. Works great! It would be nice if we could also make these messages go to particular tasks for better organization. Right now it's conversationid@accountid.mvp.ringcentral.com and it would be nice to also have conversationid+taskid@account_id.mvp.ringcentral.com, for example.
1 vote -
Track info on when the numbers got blocked & unblocked
The customer would like to track down the records of when the numbers got blocked and unblocked.
1 vote -
Other way to search contacts using deskphone
When looking up in the corporate directory, it is very outdated. For instance, to look up a contact on my cell phone, all I need to do is key in the letter once and one of the letters be selected. For example on my cellphone to search for: Dennis I would type 336647But on RingCentral directory I need to type:3 wait (for D)3 twice (for E)6 twice (for N)6 twice (for N)4 three times (for I)7 four times (for S)So instead of typing 6 numbers, I press buttons 14 times.
1 vote -
RingCentral App Customize Call History
The "All Calls" screen will accumulate weeks and weeks of calls that takes me some time to delete. I wanted to be able to set the "All Calls" screen to only show the last 10 calls, +/-. I do not need volume of calls that accumulate on this screen.
1 vote -
manage group texting
being able to control whether or not a user has the ability to send messages to multiple phone numbers. whether it's a group text thread or bulk messaging individually.
5 votes -
Ability to auto populate the fax Cover Page Info to a customized cover page
The Customer want to have the Ability to auto populate the fax Cover Page Info to a customized cover page
24 votes -
Increasing the return time of Call Park from 5 minutes to 10 minutes.
The default timeout value for Call Park, Public Call Park, and Park Locations is five minutes. Need to have the ability to increase or decrease the duration of your Call Park Timeout.
26 votes -
New message indicator on collapsed file folder
In 'Message' area of Ring Central App: If I have a file folder created with multiple chat groups under it, and the file folder is collapsed (which the App often does - another feature I would like changed - once expanded, keep it expanded unless I manually close it). So if the file folder is collapsed, I would like to see a 'new message' indicator (could be a small circle with number of new messages, could be the file folder type turns 'BOLD') - some way for me to know there's a new message in any one of the multiple…
6 votes -
Ability to swap default team and delete original team in messages.
Not being able to remove the original group creates unnecessary clutter in the messaging area. I would like to be able to swap which team is the default so that I could delete the original.
2 votes -
Save meeting ID
When joining a meeting ID for a conference room that has the same ID set, it would be useful to be able to select from a recently joined meeting to be able to attend that conference room meeting again without having to type in the meeting ID each time.
1 vote -
Unable to receive groups SMS for T-mobile numbers
In response to the high demand from partners who require special group messaging functionalities, certain carriers have already acknowledged their efforts toward finding a resolution and receiving group SMS from T-mobile numbers are one of them.
13 votes -
Groupchat leaving in Text Messages
Customer wants to have an option to leave a group chat in his text messaging.
1 vote -
Add the ability to set statuses, especially DnD, for a specific (short) duration
Quite frequently, after I have set Do Not Disturb to work on a task without interruption, I discover in the middle of the following day that the day had been so peaceful because I forgot to reset my status back to Available.On other UC applications, it is sometimes possible to set statuses - at least Do not Disturb - for a specific duration - like 1 hour, 2 hours, both of which are useful to cover e.g. lunch breaks, or 4 hours to cover whole mornings or afternoons, Today, to get one day of peace and be available on the…
11 votes
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