11059 results found
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Conference call option on the app if the Deskphone and RIngCentral app is linked
Conference call option on the app if the Deskphone and RIngCentral app is linked
3 votes -
Auto Purchase Limit
Set a limit for our Auto Purchase with that feature we can control our paid
1 vote -
Don't need to manual provision the device even the device was purchased outside RingCentral
Don't need to manual provision the device even the device was purchased outside RingCentral
3 votes -
Pick up call queue calls
A feature in which a user can pick up a call queue call while it is still on overflow call queue
3 votes -
Fax Broadcast on the RC App (Group Contacts)
To have the option on the RC app to use the group contacts created in the admin portal in doing a fax broadcast.
8 votes -
Analytics Reporting- Add # of calls the roll over from one call queue to the other
Analytics Reporting- Add # of calls the roll over from one call queue to the other.This will help identify how many calls are not being answered on the original call queue before it gets transfer to the overflow call queue.
4 votes -
Retrieval call logs more than 2 years.
I signed up June 18th 2021, I want all the records of the call logs from June 18th, 2021 to today.
2 votes -
The customer requested to have a feature where he can edit save contacts in a user level and on a site level to manage the correct conta...
...ct display for every site. The customer requested to have a feature where he can edit save contacts in a user level and on a site level to manage the correct contact display for every site
1 vote -
Disable email notification when active on the application
System should detect when you are active on the application and automatically disable email notifications that are being sent since you already have visibility on the application.
1 vote -
Add Admin option to change Availability Status for Users
I discovered that there isn't a way currently to adjust our employee availability in the Admin Portal. This would be nice in cases where employees call out sick and we can move their availability as Admins to "Invisible". It helps us see who is actually available or not with busy phones.
3 votes -
Number of outbound fax pages can be check on the call logs
Number of outbound fax pages can be check on the call logs
3 votes -
Prevent End users from Forwarding Voicemail to email
End users are able to forward voicemails to email manually through the Voicemail inbox in the web portal. This should have the option to be turned off (and turned off by default with HIPAA settings active).
1 vote -
Enhanced License / Billing Report
The request is for Service Web to provide a specific report for billing. It should include information about licenses, pricing, sites, cost centers and billing codes. Currently, this has to be produced manually using excel, references ins excel and manually copying and pasting. Ideal scenario would be an output directly using a single button providing all the information listed above.
2 votes -
Extending Call Log Retention Past 1 Year
we need to be able to access call logs for far longer than a year, typically for legal purposes.
32 votes -
Allow Call log to retrieve report for Specific phone number only
Allow Call log to retrieve report for Specific phone number only
1 vote -
Blocked those anonymous caller or caller that is not showing number
They want to be added this feature blocked those anonymous caller or caller that is not showing number
4 votes -
Disable call recording to locations that are not allowed to be recorded.
I dont want calls to be recorded in states where it is not allowed to record because that's the law...
1 vote -
Automatically add new RingCentral numbers to TCR Campaign
Any new RingCentral numbers would automatically added into an active TCR Campaign as opposed to manually having to add in numbers though the Number Assignment page every time a new number is created? This would streamline the onboarding process for new RingCentral numbers and make use of an active TCR Campaign
22 votes -
Add options for enabling call recording announcement
Please add an option under Automatic Call Recoding that will allow for us to chose to enable the announcement for Internal calls.Currently the three options are:1) Play periodic tones for outbound calls2) Play Call Recording Announcement for Outbound Calls 3) Allow mute in auto call recording This has been asked before and turned down with the reasoning of ADMIN RESPONSE May 3, 2023Our Product and Legal teams have confirmed that this feature will not be implemented as it exposes RingCentral to unnecessary vulnerabilities. Were the call recoding section clearly has this disclaimer saying RingCentral can not be held liable for…
5 votes -
Enable RC App to access multiple Contacts folders from Exchange
We keep contacts in separate folders by category and need access to the all.
2 votes
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