12289 results found
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Option to download reports for all users call forwarding settings
Option to download reports for all users call forwarding settings as it is tedious to check every user
8 votes -
disable fax forwarding option via the Admin portal
disable fax forwarding option via the Admin portal
1 vote -
Add an customizable emergency notification on Ring Central
A Ring Central notification that is designed to pop up prominently on the screen, immediately taking priority over the other chats and glips. It also functions to simultaneously send a notification to all the phone apps. This feature is particularly valuable in urgent situations such as fires, earthquakes, active shooters, unknown personal on site and other emergencies. It would be highly beneficial if this notification system includes a customizable preset text prompt, allowing for a swift and mass distribution of critical information to the entire company or specific groups and locations.
17 votes -
Call waiting audio alert' setting in the RingCentral app to apply to other RingCentral webphones such as Salesforce, Hubspot, or any int...
...egrated telephony.. The Call waiting audio alert currently only works when the existing call is answered from the RingCentral app. However, there are clients who use integrated apps such as Salesforce which has a RingCentral dialer built-in which would benefit from this setting.
1 vote -
Capability to customize the options in the live call interface of the RingCentral Desktop Application.
The transfer button could be removed from the More icon for easier access.
1 vote -
Show a template preview
It would be useful to preview what user settings a selected template would change before it is applied. Even just a 'the following settings are impacted by the template' on the apply template confirmation pop-up would be helpful. This would help confirm exactly what admins should expect of a given action.
1 vote -
Transfer existing message from old mailbox to new user extension mailbox
Customer want to have option to moved old messages to another mailbox also they want to extend the capacity from current 200 per mailbox and have it backup before it get deleted permanently.
2 votes -
Install RingCentral application in batched
I want to be able to install the RC Phone app system wide for all users, without having to install it individually for each user that uses a single workstation.Just like the RC Desktop App.rc phone msi file
16 votes -
Expand Characters Limit For SMS
There is a current limit when sending SMS per attempt, it would be better to increase the characters per SMS attempt for the convenience of our users.
14 votes -
Shortcut iPad that auto-dials a number to the RingCentral application
Shortcut iPad that auto-dials a number to the RingCentral application
2 votes -
Create a TAG
Create a tag, so that when I import contacts it is tagged per person who handles that caller/contact.
1 vote -
Allow users to select different colours to visually see different phone numbers a caller is calling, For example (Blue for company numbe...
...r, Green for RC direct number) This would visually allow users to see what number a caller is calling without having to see the phone number called.. When users have more than one phone number they are associated with, giving the option to select different colours when a caller phones into different phonen numbers would be beneficial.
1 vote -
draft messages synchronization between different clients (Desktop / Mobile / Web)
I would have draft text saving feature between different clients due to high rate of switching between them during day
1 vote -
Abilit to monitor outbound calls marked as spam
asking if you/we can monitor whether it's happening or not so that we can take those actions when it happens
1 vote -
Separating access to Live Reports vs Business Analytics in Admin Portal
Users assigned to a custom role with restricted access to only "Live Reports - View Only" are currently able to access Business Analytics within the Reports section. This unintended access contradicts the purpose of setting feature access restrictions in the assigned role.
1 vote -
Viewing Caller Menu Choices in Multi-Level IVR
I am writing to inquire about a feature related to a multi-level IVR (Interactive Voice Response) system. We are interested in having a feature to view the specific menu choices made by callers when they reach a representative. This feature will be valuable for optimizing our call routing and ensuring a seamless customer experience.
5 votes -
Option to keep RingCentral phone call window open when answering from a paired deskphone
When a deskphone is paired there should be an option to keep active call windows on the RingCentral computer app without having to accept them there first, it's awkward to answer on the computer and then pick up the handset in instances where we don't prefer to use a headset, and it makes it much easier to use the otherwise great computer program and its features for things like transferring and monitoring calls
3 votes -
Sort Users by Last Name in Admin Portal
Finding users in the Admin Portal would be much easier if you could sort by Last Name. Currently you can only sort by First Name. With 1800 users, there are lot more duplicate first names than last names.
9 votes -
ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS
ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS
160 votes -
dial-by-name feature from inside of the voicemail menu
Our users would like the ability to use the dial-by-name feature from inside of the voicemail menu when they select 5 to forward a voicemail to another user.Users listen to a voicemail and realize that they need to forward it to another user, but they have to remember the user's extension, instead of being able to find the extension using dial-by-name.
1 vote
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