12289 results found
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Provisioning multiple lines with RC features
must be able to provision multiple lines on the phone with rc features
1 vote -
Ability to change the outbound number when sending text message from Missed Call
When sending new text messages the option to select an outbound SMS number from the main number or the direct number is available. However, when there is a missed call and I opt to click the text option under the missed call it allows me to text the missed call number but no option to change sms outbound number it defaults to the direct line and we would like the option to default it to the company number or have the dropdown option.
5 votes -
Send and receive secured fax
faxes containing secured PDFs sent from provincial and government organizations in Canada and for confedentiality
3 votes -
Snooze a Call Queue
There are often times that an employee will turn off the call queue from ringing and they forget to turn it back on. I would love to see an option to Snooze the call queue for 10 minutes, 1 hour, 1 day, or a week (ie, vacation). That will be very helpful and ensure people don't forget to turn the call queue on especially if they work in a customer support queue.
1 vote -
Forward calls to next group if no members of group available
We have an office administrator who takes a break at various times of the day and needs the phone routed to our customer service group when she is. We have a group called Main Number that customers are routed to when calling our main company number. She is the only member of this group, and this group routes calls to our customer service group when she does not answer. The problem is: if she sets the phone to Do Not Disturb or Do Not Accept Queue Calls the phone will still ring for the customer, just not her phone. So…
3 votes -
Lock email from end user updates
We would like to remove the ability for end users to change their email address on their accounts. We use SSO to log in and when users update the email incorrectly, it breaks the SSO login. It would be global, not just US.
26 votes -
Ability to Add buttons for HUD for After hours
The customer was wondering if there's a way to add a button to the HUD on certain phones in a group to enable out-of-hours mode
2 votes -
Ability to re-assign local numbers to another extension in bulk
as per the customer, they have a mass amount of number (1200+) that I would like to move to a different extension. Is there a way to do this in RingCentral? Possible to use a csv?
1 vote -
Capability to remove all of the messaging threads of a disabled user from appearing on the recipients end.
Capability to remove all of the messaging threads of a disabled user from appearing on the recipients end.
1 vote -
@mention team inside another team
We currently have a larger group setup for all of our support staff. Because of the amount of noise in that chat, many people turn off notifications, and users know if they want someone's attention to @mention them. That works fine. The feature request comes when I want to mention a smaller subset of people who are all members of another team. So for example, I have a team called All Support and there are 30 people in that team. I have another team called Level 1, Level 2, and Team Leads. All 30 people are also members of the…
6 votes -
Download performance report with specific Data
Download the specific time range that includes the number of calls per day and if it's inbound/outbound without the unnecessary data such as the specific time with separate AHT for inbound and outbound all at once
2 votes -
Limit user access in analytics
A feature for limiting a non call group manager to view other user extensions in the analytics portal
1 vote -
To have a pre-recorded voicemail that will be sent
To have a pre-recorded voicemail that will be sent to each of his customers just in case cannot reach them. To leave voicemail messages to every customer instead of automatically sending the pre-recorded vm.
5 votes -
Option to stop the fax from re-sending
We would need to have an option for the fax to only send once. Currently, the system attempts to send it thrice before getting the delivery failure or if it was successful. We only need to have the fax attempt once, then we can get the result if it's successful or not.
3 votes -
share forward recordings
if a user needs a recording from the logs to be able to share or forward strait
2 votes -
Call recording not showing in simple view
Cx wants to be able view all the recordings under simple viewwithout the need to click the detailed view to see the recording for the calls that went through the call queue
1 vote -
Disable/Block Calls on Fax only Accounts
All numbers for RingCentral Fax only accounts are equipped with Voice and Fax services by default. There is no option to change number to "Fax" only number for fax only accounts. Unfortunately there is no way to stop anyone from placing a voice call to a customer's fax number.Customer wants to have the option to change the number type of their phone numbers to "Fax" only. They don't want to receive any phone calls to their Fax number/s.
10 votes -
Call Centre - Live Data
IS there not an app this is similar to the HUD function of CloudWork. Where you can have a larger graphic of either call queues (who is in the queue, how many, how long they have been there) Total calls answered . average pickup time etc.And also ability to add individual extensions so you can see in larger graphics, who is on the phone, who they are talking too and how long they have ben talking for etc.We really need this to manage our call centre. Im surprised we dont aloready have this
1 vote -
RingCentral external messaging to AT&T Office@Hand
It is extremely useful to have this feature allowed as some companies uses both the RingCentral and AT&T Office@Hand app platforms to collaborate within the same organization. In this case, the RingCentral User is unable to send a message to an AT&T Office@Hand User due to a policy that restricts them to do so.
1 vote -
Feature to see the changes done on RC app
Admin like to see logs on admin porta on the changes the users toggled on RC app
1 vote
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